NOT EVEN ONE STAR!!!xtremely disappointing experience. I have made multiple attempts to contact this company and have received no response whatsoever. Despite this, I am now being threatened with... Voir plus
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If I could rate them lower than 1 star I would. Absolutely terrible service. Calling their customer care department, being told you're number 1 in the que for over 20 minutes. Any development seek... Voir plus
I was ordering something on behalf of my company so using a card that did not have my name on it but I had full authority and all relevant security info etc. Took a week to get that sorted then when t... Voir plus
L'entreprise a répondu
STAY AWAY STAY AWAY DECEITFUL DO NOT BUY NEW OR USED!!!!!!! GOOD LUCK EXCHANGING OR RETURN! EXTENDED WARRANTY??? WHAT A JOKE THIS COMPANY SHOULD BE INVESTIGATED BY THE ATTORNEY GENERAL DONT B... Voir plus
1,3
Mauvais
125 avis
N'a pas répondu aux avis négatifs
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Difficult purchasing experience
I was ordering something on behalf of my company so using a card that did not have my name on it but I had full authority and all relevant security info etc. Took a week to get that sorted then when the order was finally shipped it was returned to sender for no reason. Called customer support, call dropped immediately. Called again and the girl on the other line had me on hold for 15 mins while she tried to figure out what happened. Overall, very painful and long process for one item.
16 mars 2017
Avis spontané
Réponse de PCM
Dear Valued Customer,
We understand that your experience with us may not be the best. We'll have this reviewed and forwarded to the appropriate department.
Rest assured that we understand your sentiments. We'll take note of your feedback to further improve our service.
If you need assistance or if you want to give us additional suggestions or comments, You may send an email to customerservice@pcm.com .
We apologize for the inconvenience.
PCM Customer Care
Unsatisfied
I placed an order yesterday around noon for it to be delivered today before 10am. I called several times yesterday to get a tracking number but it wasn't available. Today I called and to my disappointment what I ordered wasn't shipped as promised. Nobody can give me a reason why it wasn't shipped yesterday. This has definitely interfere with some business we were doing. Now they promised to ship today to delivery tomorrow. It's almost 3pm and still no tracking number. I will not ever purchase anything from this company nor will I recommend it.
9 mars 2017
Avis spontané
Réponse de PCM
Dear Valued Customer,
We understand that your experience with us may not be the best.
We checked this and it appears that you were able to speak with one of our representatives to get this resolve and the said representative offered you a compensation.
We verified and the promised compensation has been done.
We apologize for the inconvenience. Rest assured that we understand your sentiments. We'll take note of your feedback to further improve our service.
If you need assistance or if you want to give us additional suggestions or comments, You may send an email to customerservice@pcm.com .
We apologize for the inconvenience.
PCM Customer Care
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