If I could give zero, I would! I tried the free trial and did not sign up for any charges, but they continue almost daily to charge me $168 via Apple Pay since October 2025. It’s ridiculous, and I am... Voir plus
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Lisez les avis des autres
You have to give 1 star to report. This mob is a scam - tried their "free" trial and got billed 168US. Bank not paying. NOWHERE did i get an acknowlegement or order reference . Our credit cards canc... Voir plus
L'entreprise a répondu
Privacy is top-notch here. I feel completely safe uploading confidential contracts knowing my files are secure - gives me real peace of mind!
It's completely ad-free, even the free version! I love the clean look - it lets me focus on finishing my PDF tasks without any distractions.
L'entreprise a répondu
3,5
Moyen
47 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Privacy is top-notch here
Privacy is top-notch here. I feel completely safe uploading confidential contracts knowing my files are secure - gives me real peace of mind!
26 novembre 2025
Avis spontané
Decent product
Decent product, though it didn't fully fix the issue I was having. That said, the customer service team was great and refunded my renewal immediately when I reached out.
24 novembre 2025
Avis spontané
It's super user-friendly
It's super user-friendly! My PDF converted to PPT in just a minute and looked perfect - big thumbs up from me.
22 novembre 2025
Avis spontané
As a teacher
As a teacher, the grading feature is a lifesaver! I can upload student PDFs to spot mistakes quickly - it saves me so much time on grading.
19 novembre 2025
Avis spontané
If I could this no stars I would
If I could this no stars I would. This is a total scam. I cancelled the same day I signed up. Now they charged me 168.00 and not responding to my emails. I wish I would have done my research before using. I will protest this on my credit card . This is bs.
20 novembre 2025
Avis spontané
PDFsail is super simple to use
PDFsail is super simple to use! The compression works great for my daily work needs - it handles everything I throw at it.
8 octobre 2025
Avis spontané
This is a follow up to my previous…
This is a follow up to my previous review. I did that review in May of 2024 and the just now responded Nov 2025. How am I supposed to remember the charges that were not legit?
17 novembre 2025
Avis spontané
Réponse de Pdfsail
Due to our recent claim, our response has been slow. If you still have any unresolved issues, please contact our customer service and we will resolve your problem within 7 days.
It's completely ad-free
It's completely ad-free, even the free version! I love the clean look - it lets me focus on finishing my PDF tasks without any distractions.
12 novembre 2025
Avis spontané
Réponse de Pdfsail
Thank you for your affirmation. If you encounter any problems, please feel free to contact our customer service at any time.
I subscribed for a free trial instead…
I subscribed for a free trial instead they have been charging me 30$ a month. I didn’t see the charges since March till now. 8 charges. Not one email with a confirmation of charges and not one reciept.
9 octobre 2025
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
Fraudulent Charges and Terrible Customer Service – Avoid PDFsail at All Costs
I am extremely disappointed with my experience with PDFsail. On July 13, 2025, my bank card was charged $49.90 for a subscription I never signed up for. I had used the platform once to download a document through what was advertised as a "Free Service", and entered my card details only for that single use.
Immediately after noticing the unauthorized charge, I contacted their support team with a clear and polite request for cancellation and a refund. I followed up multiple times (July 17, July 19, and beyond), and after much back-and-forth—including providing my account ID and screenshots—they finally claimed the subscription was cancelled and the refund had been processed.
That was weeks ago.
To this day, I have not received any refund. Every time I reach out, I get vague responses or instructions to "be patient," with threats that initiating a chargeback will delay the refund up to 150 days. They also told me not to worry about what my account still shows because they "cancelled it in the backend"—which is both sketchy and unacceptable.
After nearly three weeks of unanswered pleas, and no refund, I am left with no choice but to report this as fraud and warn others about this company. PDFsail's practice of charging users without consent and their deliberate delay tactics are unethical. If you’re considering using their service, think twice.
I strongly advise everyone to avoid PDFsail.
Update (after receiving refund):
I have now received my refund from PDFsail. The process was stressful and uncertain that I ended up blocking my bank card and requesting a new one for security reasons. My original review reflects what I went through (I have changed my rating from 1 to 2 stars since the refund was eventually processed), and I hope the company improves its practices (particularly the transparency and their customer care services).
13 juillet 2025
Avis spontané
Réponse de Pdfsail
Hello, we are deeply sorry for the issue you have encountered. We have checked that your order has been refunded and there are screenshots to prove it. After we process the refund, we need to wait for 7-15 days for the funds to be received, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank processing time will be extended to 75-150 days.
If you have not received the refund yet, please contact our customer again and we will continue to follow up on your issue.
This company is a scam
This company is a scam. Cancelling your subscription is a nightmare. It's impossible to cancel yourself. You have to contact them via email only. They take 3-5 days to respond and they do not help you all while taking your money. DONT TRUST THIS COMPANY. I had to cancel my credit card to resolve my issue.
14 juillet 2025
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
Marketed as free but lied
Marketed as free but lied. Wants email for you data and then makes you pay for the service that is marketed everywhere as "free PDF optimizer" Scam.
1 juillet 2025
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
PDF Sail or PDF Fail
You have to give 1 star to report. This mob is a scam - tried their "free" trial and got billed 168US. Bank not paying. NOWHERE did i get an acknowlegement or order reference . Our credit cards cancelled and dispute lodged with CBA. They are dishonest to say the least. Scam territory!
Subsequently on 27 May 2025 after I complained to PDF Sail, and my bank, I receieved a response and somewhat of an apology from company and a confirmation of my "account cancellation " . On 28 May I received notification from bank that a refund was being credited. I still have doubts regarding their website so be careful!
I am upgrading them to two stars as at least they responded!
23 mai 2025
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
Do not use.
Do not use.
They will find a way of charging extra subscription fees, even if they acknowledge your cancellation online.
Don't even sign up for trial
23 mars 2025
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
Scam company
Illegally charged a subscription which cannot be cancelled, the issues is being investigaed by the fraud police
17 mars 2025
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
100% a Scam! BUYER BEWARE!
Bought a 99 cent PDF compression service and was charged the next day for $29.90 for a monthly membership. I emailed about canceling/refund per their website and nobody answers/responds. Their website is misleading and they are scammers. BUYER BEWARE!
11 février 2025
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
SCAM
Was charged 49.99 after canceling free trail, they never contacted me after I emailed multiple times.
20 janvier 2024
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
IT’S A SCAM
IT’S A SCAM! Do not give them your payment information. I’ve attempted to cancel for two months with ZERO response and they keep trying to charge me.
18 mars 2024
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
They are scammers
They are scammers . I cancelled my subscription before my free trial was over, still they deducted the money and have not responded to any of the emails I have sent asking for refund.
14 avril 2024
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
I wish I could give a negative
I wish I could give a negative. Paid $1.99 US to get the ‘free subscription’ then was charged $199.00 US a week later. Disputed through PayPal twice both times PayPal sided with them. No where on their website for weekly, monthly or yearly subscription does it cost $199.00 US.
1 mai 2024
Avis spontané
Réponse de Pdfsail
We are deeply sorry for the problem you encountered. Please contact our customer service in a timely manner, and we will handle the issue for you within 7 days,
If you need a refund, please log in to the website and send your account ID to customer service via email. After customer service responds, you will need to wait for 7-15 days for the funds to arrive, as this is the time required for the bank to process the refund. If there is a chargeback in the order, the bank's processing time will be extended to 75-150 days.
Please contact customer service promptly to apply for a refund. We deeply apologize for any inconvenience caused to you.
If your order has been applied for a refund but has not been received yet, please contact our customer again and we will continue to follow up on your issue.
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