Peartannery Avis 

#7663. Received wrong order. Emailed company but not received a reply poor customer service

What a shame. I ordered a lovely dog collar, but too big. I sent an email via there website and no response. I returned the item by special delivery to meet their returns policy. It arrived safely. I hadn’t heard from them so sent an email and response was they would contact me once the returns were checked. 3 weeks later and No response to a further email. Obviously I am not going to get my replacement dog collar and I feel this company has scammed me.

Ordered two Polo Belts early November 2025 for Christmas presents. One arrived quickly. Second has never been received or refunded despite promise of a replacement in an alternative colour on 12 December. Telephone numbers do not connect and I've messaged through Shopify and via email numerouse times but received no responses. I made a formal complaint via email explaining they are in breach of contract and quoting the relevant legal guidance, again ignored.

– Extremely Disappointing Experience –

After nearly 7 weeks of waiting and numerous unanswered inquiries, I received only part of my order: a single collar, in the wrong size (S instead of XS) and of poor quality. The delivered item had loose stitching and couldn’t even fit through the buckle due to the incorrect size.

The communication throughout was severely lacking. Multiple follow-ups on the delivery status were ignored or given evasive responses. Additionally, I incurred unnecessary customs fees of €13.62.

Despite promises, no prepaid return label was provided. The promised refund is also still outstanding, although the return has already been received by the company.

I strongly advise against ordering from PearTannery. The products do not match the advertised quality, customer service is unreliable, and the overall business practices appear questionable.

If I had not contacted them, the shop would have never sent me anything and would have kept my money.
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– Äußerst frustrierende Erfahrung –

Nach fast sieben Wochen Wartezeit und zahlreichen unbeantworteten Anfragen erhielt ich nur einen Teil meiner Bestellung: ein einzelnes Halsband in der falschen Größe (S statt XS) und minderwertiger Qualität. Das gelieferte Produkt wies lose Nähte auf und ließ sich aufgrund der falschen Größe nicht einmal durch die Schnalle führen.

Die Kommunikation war durchgehend mangelhaft. Mehrere Nachfragen bezüglich des Lieferstatus wurden ignoriert oder nur ausweichend beantwortet. Zusätzlich musste ich unnötige Zollgebühren in Höhe von 13,62 € bezahlen.

Trotz mehrfacher Versprechungen wurde kein vorfrankiertes Rücksendeetikett zur Verfügung gestellt. Die zugesagte Rückerstattung steht ebenfalls noch aus, obwohl die Retoure bereits beim Unternehmen eingegangen ist.

Von einer Bestellung bei PearTannery rate ich dringend ab. Die Produkte entsprechen nicht der beworbenen Qualität, der Kundenservice ist unzuverlässig, und das gesamte Geschäftsgebaren erscheint unseriös.

Hätte ich mich nicht gemeldet, hätte der Shop mir nie etwas zugesendet und mein Geld einbehalten.