The Pen Shop Avis 

Very easy to order, delivery on time and exactly what I needed at a good price.

Good service and quality product, thank you

Easy to order, quick delivery and great choice of pens. I would highly recommend!

My Mont Blanc biro has been out of action for sometime as I struggled to find genuine refills .
I looked at ordering from Mont Blanc direct and I was not prepared to pay their ridiculous delivery charge.

The Pen Shop came up trumps and I will now always reorder from them. Highly recommend . Quick delivery .

Hello, I ordered 2 x Shaffer K Med Blue refills but rec'd Roller Ball Refills. I was advised to return them with a note. No apology.
They were returned 4 Nov 25. I have a certificate of posting. To date there has been no response from you.
There's little cost involved but I would appreciate my refills. Thank You. Nick

The one I chose is for a gift.
It arrived just a few days after I ordered it. It had its own presentation box and looks as if it’s an excellent one.
Sent to Australia as a birthday present. I’m sure they’ll love it. Thanks for the great product and excellent service ‘The Pen Shop’ team.

They were able to supply difficult to find refills for my pen, the service was very quick and I shall be ordering from them again.

Very happy with pen shop but a bit annoyed that they advertise free engraving but charged me £15 for two initials on the Mont Blanc I bought

Positive, helpful and speedy responses to queries. Product quality is great. Owner has dealt with me when closed for which I am grateful. Gone to great lengths to ensure that I was getting the right product. My grateful thanks to all the team.

Shirley

Absolutely the best support from Samantha.

Outstanding service levels my 2nd order from this company.

Very efficient & helpful company. I picked a special pen gift & an inscription. And the pen and giftbox arrived 48 hours later! No problem! Recommended!

Quality pen and fast delivery. Christmas present for my husband

Ordered refills for my MB rollerball which were promptly delivered.
However, I’d inadvertently ordered the ballpoint version which obviously doesn’t fit. Good customer service response and quickly exchanged, without fuss. Thank you!

very quick and easy to find and order my fountain pen converter (if that's what it's called?). it arrived fast too.

Had difficulty accessing a refill for a special pen. Delighted when I found this site as all was clearly explained and just a click away.

Thanks Will for a great customer experience. I ordered spare refills for some pens and items promptly shipped. I will definitely be ordering again.

Within an hour of my order, I received an email saying it had been posted, and I received the item within a day via ordinary 1st class post.
Amazon level service without the bad feels.