Nationwide Pet Insurance Avis 

Very easy to use online sign up.

The representative and professional and understood what we wanted. The process was quick.

Dissatisfied with agent Elaine customer service and pricing

The service rep Mr. Kia was very professional patient and explained thoroughly about our policies. He’s exceptional at what he does.

I want to cancel this because I was under the impression that this was like a medical card. I have called to cancel this transaction, and I am unable to get assistance now I am going to have to cancel everything through my bank.

Customer Service was amazing! I didn't know what I needed to know but Christina was able to help me sign up for a coverage plan application. Wonderful, and excited to take my bearded dragon to a vet for her annual check up

Nationwide is the WORST. I’ve been with them for 5 years then they ask me to update my card for my autopay, which I do, then they don’t back charge it and cancel my policy!! Then when I try to get it back they charge me more and my pet went without coverage for a few months before I noticed!! Awful, shady practices. I will NEVER use them again.

Kia was very friendly and helpful. I'm glad that I got to speak to him as a customer representative.

The agent I had was very helpful in deciding what plan my pet needed! She was very friendly and helpful.

Nationwide is always easy to use, whether it is to add a pet to the policy for coverage or to submit a claim for an existing pet, everything is straightforward and simple to navigate.

The service was fast and friendly. Already have one pet insured and he made it very easy to add another. Very satisfied.

I was utterly amazed and privileged to work with Christy for all of her knowledge and patience with my frustration with big companies. She explained everything thoroughly, let me push back and interrupt you to make sure I understood it in my own language, and she also didn’t read for a script like so many people on 800 numbers do.

My agent was very helpful and patient.
I wish I had found you many years ago.

User friendly and easy to understand the process and information

They refuse to pay out for anything, citing the most ridiculous claims of previous conditions. 6 months ago we said our cat was a bit wobbly and apparently that means his cancer 6 months later was a historic condition. Absolute filth of a company who have done precisely zero that they promised to do.

John was very helpful and awesome to worth with he broke things down for me quick and efficiently awesome guy give him my best regards

I’ve been paying premiums for years. My pets are over 15 years old. They limit everything. Absolutely not worth it.

I have carried a policy with Nationwide for decades, and had been very satisfied. Recently, my dog suffered a complicated illness, involving 3 separate life threatening diagnosis. The bill for his treatment was $22,000. Nationwide covered $8000. They listed one primary diagnosis, everything else was paid out as a secondary diagnosis, which greatly reduced the payout. I appealed to them to review and pay as multiple primary diagnosis. That was rejected.
I am fortunate enough to be able to pay the $14,000, but many could not and they would be let down by Nationwide, facing a very difficult decision about what to do to save their pet.

Melody was extremely knowledgeable and very helpful.