Pgtwindows Avis 

Every one of the five PGT glass panes in my sliding doors has failed — in a home built in 2017. Less than ten years, five for five. That's not bad luck; that's a manufacturing defect.

I brought in multiple glass service professionals to look at the failures. One of them went directly to PGT to request warranty coverage. PGT refused to honor it.

A product that fails at this rate, from a company that won't stand behind it, isn't one I can recommend. If you're weighing PGT against other options for your windows or doors, take this as a warning.

PGT purchased CGI. We have CGI glass in our new home. The glass is defective. PGT, now owned by MITER, is honoring replacement of sashes and window glass. We had 98% of our glass replaced last Monday. Two pieces of glass were delivered wrong sizing. One double slider, which needed to be totally replaced, has a huge imperfection in one glass panel. The installers must have seen it when cleaning but chose to ignore and complete their job. Now the runaround begins again. No promised call back from dispatcher to send a rep to inspect the defected glass.
The company also doesn't inform owner that if plantation shutters are installed, it's the owner's responsibility to remove the shutter and replace. Four lower sashes could not be replaced due to the shutters and unable to be removed.