Philipjames Avis 

Ethan was brilliant in showing us the property

Ethan is amazing guy he is being very friendly with me while I came for viewing would highly recommend Philip James they are so Quick.

Aaliyah was very helpful and took a lot of time to help me find my perfect home .

Well-organized service. They have many properties in Manchester. Friendly staff. Ethan was so nice on the viewing day, showed us around and explained all necessary details.

Very polite and knowledgeable staff.
Offering a high standard and variety of properties for rental.
Very efficient and timely in solving any issues concerning the care of the property during rental

I have recently had 4 viewings, conducted by Natalie Ormsby who did a stellar job each time. All viewings were conducted in a timely, professional manner with any and all enquiries rectified. Thanks again!

We had a viewing with Ethan today and he was really helpful from start to finish. He was friendly, welcoming and clearly knew the property well, and was happy to answer all of our questions without making us feel rushed.

It's not often you come away from a property viewing thinking you've actually enjoyed the experience, but Ethan made the whole thing really easy and relaxed. He was genuinely helpful and a pleasure to deal with.

Thanks Ethan, really appreciate your time and help!

Elaine was, as usual, pleasant, informative and professional.

Jack Ward recently supported me with an issue with my property and is a real asset to Philip James. He was extremely responsive, kept me informed every step of the way, and sent over all of the required documents very quickly. Thank you, Jack, for your communication, professionalism and excellent service.

I have dealt with Ben for a number of years and he has aleays been extreamly helpful.

Manchester Lettings just don't want to communicate....
I have a genuine interest in the Bracken House Studio flats, Manchester, they have a number of them advertised on Rightmove, but I have some questions before committing to a viewing. I've tried contacting them and they just don't respond to voicemails, emails, their website contact page and no-one ever bothers to answer the phone.
These flats have been advertised for over a month, some rents reduced today so they're still available. As a Landlord, you should be seriously considering what value they're adding, they're costing you money.

Great service all round right from the beginning with the face-to-face valuation from Martin and updates from both Jamie and Kathrine throughout the process. Difficult for me at times due to the nature of selling on behalf of my mother after being admitted to a care home. However, the whole team were sensitive to this and understanding - so very helpful - I wouldn't hesitate to use again.

I’ve had a terrible experience renting from Phillip James.

TLDR : steer clear of phillip James and bracken house.

The start of process was a shambles, Lucy sending wrong contracts, incorrect amounts to deposit. Giving wrong information on the legality of a signed contract.

On the day I moved in, I found a wardrobe in the flat that was mouldy and damp and the carpet smelt of damp.

There had been a huge leak a few weeks before I moved in.

A week into the tenancy the leak started again. With the water passing through the fuse box.

Keir’s lack lustre approaching was the most frustrating thing about the whole fiasco. When I informed him about the water leaking into the fusebox he asked me “do you want me to send someone out?” As though it wasn’t a matter of urgency or danger.

The second time it leaked Keir only reacted when I told him I would contact Manchester City council regarding the safety of water passing through an electric supply.

The third leak was so bad that I lost power to the flat and had to stay in a hotel.

Keir’s lack of communication resulted in me spending a night in the flat with no electricity.

I had to pay around £900 for hotels, 8 weeks later and I still haven’t been reimbursed.

I’ve lived in the flat for 8 months and only the first 7 days without leaks/damp/mould issues.

Our experience with the Lettings Department in central Manchester, particularly Lyn, has been deeply upsetting and frustrating, and, most importantly, has resulted in a genuinely terrible experience for my child, who was trying to secure a home through this agency.

Firstly, we were invited to a viewing that ultimately did not go ahead, despite our time, effort and travel involved in attending. Whether this was down to incompetence or something more deliberate, it was an unacceptable waste of our time.

We then were offered a supposedly “private” viewing more than a week later, only to arrive and find around 10 other interested parties being shown around a small one-bedroom apartment at the same time. This was completely at odds with what my child had been led to believe and made the whole process feel misleading and unnecessarily stressful.

What makes this particularly disappointing is that, following the visit, my child was explicitly reassured that her prior interest would be taken into account and that she would be given priority. She relied on that reassurance, yet was ultimately completely overlooked.

The communication was misleading, the process felt fundamentally unfair, and the manner in which the situation was handled showed very little consideration for the time, effort and genuine interest invested. This was particularly frustrating given travelling twice a considerable distance and the arrangements specifically to attend the viewings.

I genuinely hope this was the result of poor judgement or incompetence on the part of one individual rather than a reflection of the wider culture at The Philip James Group. Either way, this has been an extremely poor experience and one that has seriously damaged our confidence in the company.

What concerns me most is the impact this had on my child. What should have been a straightforward and positive step towards finding a home instead left her feeling disregarded, disappointed and extremely frustrated. As a parent, it was particularly upsetting to see her treated this way when she had approached the process in good faith.

Unprofessional, mismanaged and slow is all I can say to describe Philip James.

I recently went on a viewing in Deansgate with Lyn, where a surprising 10 other people were also viewing a one bed property that had been advertised as a supposed 'private viewing.' Unfortunately, this did not end there. Lyn was lacking any sort of professionalism, as she arrived 10 minutes late and didn’t speak, but instead cultivated a sort of pack mentality with application slips and supposed priority for me due to my visit the previous week, where, again, there were issues with the property’s fobs.

The next issue, beyond the viewing, was the application process. Despite the estate agent’s lack of professionalism, the apartment itself was lovely, leading us to put in our own application. However, the next day, I rang at 9am for further feedback, only to be told that the property had apparently already been secured. This was despite receiving no email notification and especially despite the supposed priority of our application due to our previous visit.

Altogether, I would not recommend anyone to trust Philip James for rental properties. Even though we only made it to the application stage, there was a clear lack of customer service, professionalism and communication, ultimately leading to the disappointing loss of a property.

Lucy was extremely knowledgeable and helpful in our search for an apartment. Thank you.

Hi there, Hope you’re well. I’m really disappointed with the agency because when you book a viewing appointment one week before the appointment, their cancel the viewing at 2am in the morning before the appointment during the day what is really unprofessional, then when you ask their tell you that the property has rent out excuse me how is it possible when no one had a chance to view the property and why you book so many viewings when you know that the property will rented out before everyone else who waited to view the property has a chance of renting the property is not fair the system everyone should have a chance of view the property and give a application in if their waited for a week to view the property, otherwise don’t give lot of people a viewing appointment.😠😡😠

Will take forever to fix basic items that should work in your flat. Took a year to get an oven fixed

Efficient and friendly. Process has been very smooth.