Vitamin Store Avis 

On September 13 I ordered 230.00 worth of supplements. I received a response saying "We're getting your order ready to be shipped. We will notify you when it has been sent." .... And that was the END. These supplements never shipped, my 3 email requests have gone unanswered and we have had to file a credit card dispute with our bank. This store appears to be a scam. So disappointed.

I have been using the website from so long and I really feel like it's very easy to buy the product from the PickVitamin app. And the delivery time is also good.

Easy shopping experience

Really pleased with my experience with PickVitamin. The website is easy to use, the product information is clear, and placing the order was quick and straightforward.

Everything went as expected, and I had no issues during the process. Overall, a smooth and convenient experience. I’d definitely use PickVitamin again.

No answer to 3 emails I sent them ... suppose to deliver my items 5 days after the transaction ... we are the 20th of September and I ordered the 2nd of September and no sign of life anywhere.... I am in talks with my credit card company to have my transaction cancelled .... do not order from this company .... I want this refunded immediately

I placed an order for three supplements with the vitamin store on August 16th. That same day I received an automatic email saying my order was received and that I will be notified when my order has shipped. I have since received NO further communication from this company. I have sent at least 2 follow up emails requesting more information about my order with zero reply. It has now been almost 3 weeks since I placed my order, and although the vitamin store has charged the order to my credit card (over $100 order), I have had no communication to say whether my order will be delivered all.

My order number is #2082. I want a full refund. I plan to report this company to my credit card provider for fraud if I don't hear back this week. I recommend not ordering from this company.

UPDATE: My order number is #2082. I have still not received any email regarding this order or a refund, and I have checked spam and junk folders. No refund has arrived yet to my credit card.

Further update: as of September 11th I have not actually received an email reply confirming a refund (as was indicated in the company's reply to my review) NOR an actual refund yet to my credit card. If I don't receive a refund by next week I am reporting the vitamin store to my credit card for fraud.

Further update: after updating my review here two additional times and sending 2 more emails to the vitamin store requesting follow up and a refund, I finally received an automatic email stating my order has shipped, about a month after placing the initial order. At no point did I receive any other emails from the company explaining the delay. Ive upgraded my review from 1 to 2 stars because I did end up receiving the products I ordered, however considering they arrived over a month after the order was placed, and only after multiple emails and a negative trust pilot review (with the only communication from them being this reply on trust pilot) I would never order from this site again.

Update: They were SO QUICK to respond on here, but not to any of the three different emails/contact form attached to their business/website that I have tried contacting them through for a month. It's kind of worse that they were quick to respond on here, and with such a generic (what seems like an AI templated response, which tells me I can contact them anytime, but we all know how much of a joke that is). Why can't you just respond to your customers on your normal business contact options?! They even work with the Shop app but THAT can't even retrieve any details related to this order. The item was IN STOCK and NOT on back order at the time of purchase. I will not continue working with The Vitamin Store because of this experience, and I plan to proceed with disputing the charge to get my money back. They should be paying me for the stress and money loss this entire process has caused, all due to their shady business practices. If these issues have been occurring as long as it seems, and The Vitamin Store leadership have failed to update their business operations to fix the issue, they are not a business that I want to work with. STAY AWAY IF YOU LIKE YOUR MONEY AND PEACE.

OG post: Just like other reviewers on here, I ordered a month ago and got what seems to be maybe a fake shipping confirmation that redirects me to the Shop app, and the app tells me there are no details related to this order. MULTIPLE attempts at contacting them via the two different email addresses they provide AND their website's contact form without any response. I am now disputing the charges (they sent two separate charges to my bank account) because either this company is a scam or so disgustingly disorganized that they are causing both monetary and time loss to their customers. It looks like they maybe respond on here at least (to save their asses?), so maybe I can get a response. Unreal waste of time and so much stress now that I'm running out of this supplement that I have to take daily for chronic disease, and I have to travel over an hour to get somewhere that might sell it. Shame on them for operating their business so poorly!!!

Great support & great products

Awful , it’s been since March 13th , 2026 …. No response to my email a week ago. This store sucks…. Run. I’m calling my credit card company to stop payment

I ordered the products from them, they have a very good communication with me by email . 📧 regarding my back order and products in stock .

I ordered items a month ago, they were supposedly shipped 2 weeks later, but no tracking information was ever available. I have emailed and called the company and gotten no response. DO NOT ORDER FROM The Vitamin Store!!!

*In response to Vitamin Store response: my order number is #1497. You have my email, sent me order confirmations, but no supplements. You have not responded to my emails or a voicemail message I left. SCAM BUSINESS!!!

DO NOT DO BUSINESS WITH THIS COMPANY. AS PREVIOUSLY STATED BY ANOTHER CONSUMER, PAID FOR A SUPPLEMENT THAT I NEVER RECEIVED. I’VE CONTACTED THEM MULTIPLE TIMES TO NO AVAIL.

*order #1500
Emailed you guys twice and no response, my email address is correct.

*update: it took this review to finally get them to respond and eventually send my product.

Ordered a supplement about a month ago or so, contacted the company via email almost 10 times but got no response about where is my order. Finally had to dispute the transaction to get my money back. I believe the company is a fraud. Write this review to warn everyone to be careful.

تجربه جيدة وموثقه وفيها كثب. كالي

Ik heb een bestelling gedaan. Ik kreeg een mail dat het verzonden is. Maar mijn bestelling is niet bij het afgiftepunt aangekomen.
Zijn telefonisch niet te bereiken. Ze reageren ook niet op de mail of chat.
Ik kreeg wel een kortingsbon van 10% omdat ik langer moest wachten op mijn bestelling. Maar ik heb mijn bestelling niet ontvangen.

I made my second order with them, I got my 7% off . Thanks for the great offer.

Pickvitamine offers an impressive selection of top-tier vitamins and supplements from trusted brands. Their commitment to customer satisfaction is evident through their fast shipping and careful packaging. The quality of their products is exceptional, and their helpful team ensures you find the right supplements at great prices. Highly recommend for all your health and wellness needs!

They delivered good product. Also I received product on time.
Thank you for the delivered good product.

A group of good collection of products help us to save time and good expreience. Thank You.

Easy to navigate site and re order. Responsive staff

I received a free gift from them because I shopped over $250. Thanks, Pickvitamin!