Pinnacle Group Avis 

So I won my Housing Ombudsman case today against Pinnacle Group Housing Association. 🙏🏾 😊 Hopefully they will now learn from their mistakes and put things right.

My gratitude goes out to the pinnacle team. Good service always.

have been trying to contact Pinnacle Group regarding several rental properties for the past four days, but I have been unable to get through to the lettings team.
Despite sending multiple emails, I have received absolutely no response. When I called, I was told that the lettings team was very responsive and usually replied to emails within 24 hours. However, four days have now passed, and I am still waiting for a reply.
I am genuinely interested in renting these properties, but the lack of communication is making the process extremely frustrating, especially as I am trying to arrange accommodation as soon as possible.
Could someone from the lettings team please contact me directly and provide an update on my enquiries? I would really appreciate a response.

David Bruce was extremely professional and walked me through everything I needed to know. I appreciate his knowledge and understanding. Thank!

David Bruce - great, very helpful.

We had a pre march out visit from David Bruce in Catterick and it went amazingly. David was very informative and helpful. He explained things very well and was happy to offer advice and guidance. A great housing officer to the Pinnacle team!

David Bruce dealt with my 14 day check up regarding moving into the property, no issues at all, any problems were explained and dealt with promptly.

David Bruce came and did our 14 day visit in catterick, helped me out with understanding what to report, who to report it to and where to report it, massive help and a real sound bloke.

I am in the process of moving into a property managed by Pinnacle and my experience so far has been extremely frustrating.
The most serious issue concerns the Heat Supply Agreement I have been asked to sign. The agreement states a heat tariff of £0.50 per kWh. However, after I raised the issue with the property manager, they contacted Switch2, the heat supplier, and I participated in the resulting email exchange. Switch2 confirmed that the applicable rate is £0.15 per kWh. Pinnacle has also subsequently confirmed to me in writing that the current tariff is £0.15 per kWh, plus a £0.79 daily standing charge.

There is therefore a very straightforward question: why am I being asked to sign an agreement stating 50p/kWh when both Pinnacle and Switch2 say the applicable rate is 15p/kWh?

I have repeatedly asked for the agreement to be corrected and for an explanation of how my individual heating and hot-water charges are calculated. I do not think it is unreasonable to expect a contract to accurately state the charges I am agreeing to pay.

The Switch2 correspondence also raised another concerning issue. Switch2 initially stated that there was £36 of debt associated with the property and that the meter was disconnected. I had not incurred this debt, as I had not yet moved into the property. This was another reason I wanted the heating arrangements clarified before signing anything.

Communication has also been poor. Emails have taken days to receive a response, and I have repeatedly had to clarify that my question is specifically about the Heat Supply Agreement. Instead of addressing that issue, I have been sent information telling me to contact the various utility providers myself — something I have never disputed or asked Pinnacle to handle.

There has also been confusion over my agreed move-in date. Pinnacle asked whether I wanted to postpone the move-in date, I proposed 21 September, and this was agreed. I subsequently received an email claiming that 21 September was not my proposed move-in date, despite me retaining the correspondence and screenshots showing otherwise.

I am still hoping these issues will be resolved, but so far the experience has involved conflicting information, slow communication, an unexplained discrepancy in the heating contract, and being asked to sign an agreement containing a tariff that Pinnacle itself says is not the applicable tariff.

This has been an unnecessarily stressful experience for what should be a straightforward move into a property.

David Bruce at Catterick dealt with our march-out appointment and was excellent throughout. He was professional, approachable and immediately built a good rapport with myself ,which have not felt with previous visits .He clearly explained everything we needed to know and made the whole appointment straightforward and stress-free.

I have my own separate opinions regarding Pinnacle Group as a company, but those should not detract from David’s service as an individual. David was excellent and a credit to the role.

We had our last march out with Sophie Stockdale in the Catterick area. She was kind, caring and professional very good at her job. Probably the best march out we have ever had in 16yrs thankyou very much

Amazing team of experts in housing. Always ready to address your concerns!

Susan Flynn is an outstanding Housing Officer who consistently goes above and beyond to support her clients. She is professional, approachable, and always willing to help. Her communication is excellent, and she handles every issue efficiently and with genuine care. I am extremely grateful for her support and would highly recommend her services.

My experience so far with Pinnacle has been so difficult. Every time when I had a query it was so difficult to get an answer. Some teams\people simply don't reply. I have a query raised on 21st of Aug, no reply yet. This is a simple query, nothing complicated. The difference between the previous management company and Pinnacle is huge. Very disappointing

I am a leaseholder at a property managed by the Pinnacle Group. My experience with them over 8 years has been outstanding. The staff is helpful, courteous and responsive. The property is well-maintained. Where required, the staff also go the extra mile to assist. I must specially call out Absal who has been absolutely immense in helping us around various issues. I look forward to many more years of great support and partnership.

David Bruce did our pre march out and march out within Catterick. He was very professional and helpful and told us everything we needed to know regarding marching out. We even passed the march out due with no charges, was a very easy and smooth process.

I had help from David Bruce in Catterick for our day of key hand over to our new house and it was such an easygoing experience. He walked me through every room, every appliance, locks, switches, absolutely everything got covered. Any questions I thought of afterwards I just dropped him a message and he got right back to me with the solution. He recommended me the best companies to set things up with and told me some tips on looking after the house itself because it’s an older home.
I’d recommend him to anyone looking to use Pinnacle.

David bruce/Catterick Garrison
Very professional

The housing officer Peter was on time ans polite. He immediately made me feel at ease and even though he was thorough he was also complimentary.

We’ve just moved out of Vantage and had the greatest experience having Zeeshan as our property manager. He’s always on top of everything and tries to resolve issues asap