Planthousecheshire Avis 

I bought 2 hydrangeas through Ebay. 15 days later, I still have no plants. The seller doesn't bother replying to messages. They provided completely useless tracking information as the plants were never dispatched.

Thankfully I paid through PayPal so received a refund. Avoid.

Do not buy from this company. I ordered two Acer Trees and wish I read the reviews before I placed the order. I waited two weeks and nothing. Emailed them countless times to be ignored. Even emailed their Instagram. The big joke is I find out this company address is round the corner from where I live 🤣… he could have walked and delivered my Acers and refunded my postage I am that close. Big mistake trusting them. Total waste of my time. I am now in the process of getting my money back through my bank / reported to my bank . I have proof they have not been sent. How they are still in business is beyond me. Lesson learned. 👎🏻

Ordered plants and was charged. No confirmation of order, no plants after three weeks and don't respond to voicemail messages.
Is this a scam?

Appalling. Order didn’t arrive. Tried to contact them through numerous channels all of which were ignored. I have now reported this to my bank for a refund.

Looking for a gift of a ginger plant for my mother on her birthday. I decided not to buy Amazon or other big unethical company and find somewhere in the uk to support “local” business. Plant House Chesher was a big mistake!!
I waited 2 weeks mums birthday came and went and despite contacting them through every channel, they advertise on their website as being contactable via I had not a single peep out of them! Absolutely appalling customer service. It made me wonder whether it was a scam, so I contacted my credit card company. The website looks badly put together enough for this to be true so I started to get concerned.
A package finally arrived, but it was absolutely nothing like what I expected. I bought from this company so that I would have an already sprouted small but growing ginger plant to give to my mother who had unsuccessfully tried to grow her own from her own and sprouted before. What I ended up with was a disgrace (Given what I had paid for it) The pictures on the website Showed ginger plants in different states of growth and I was fooled into thinking that I would receive a plant rather than three tiny bulbs about an inch long with no signs of life or any shoots at all.
You can buy a bigger healthier looking bulbs of ginger in the supermarket! I bought them from this plant centre specifically to avoid doing that!
They continue to ignore my correspondence!1st the drawn out late delivery and then receiving a product that does not match what the website shows… and I paid through the nose for it! I wouldn’t trust these people with my money ever again. Disappointing, as I often buy plants, (sometimes in large amounts) and I’m always looking for good quality, reliable, local or at least uk small business's to support.
Very unhappy customer! Avoid if you want to support a quality business with great customer service and great products… this isn’t that!