playtomic.io Avis 106

Shockingly bad. No user testing obviously. I book a lesson and Playtomic cancel my lesson due to a glitch? Not my club cancel it; playtomic did. Only found out after driving 35 minutes to get to the club.

Seriously poor. I now understand why a lot of Spanish clubs have their own club apps.

Its horrible. Things Go wrong. You can only Chat with an ai bot who can’t solve it.
Then they Write You to contact them in order to solve your issues and again you can only contact their bot….. pfffff

I had a very disappointing experience with Playtomic.

I joined a match that I clearly understood to be a competitive game. When I arrived at the court, the situation was suddenly different. There was confusion about the match type, and the opposing players even stated that they had changed it because they felt we were stronger players. This led to a disagreement on site, and I decided not to play under those changed and unclear conditions.

Despite being physically present and ready to play, I was marked as a “no-show” and charged for the match.

What is most frustrating is how one-sided the resolution process was. I contacted support multiple times, explained the situation in detail, and even clarified that I was present at the venue. However, they relied solely on their “system logs” and completely dismissed what actually happened on site. There was no real willingness to consider context or find a fair solution.

The response felt rigid, impersonal, and ultimately unfair.

It is disappointing to see a platform with such a strong position in the market handle situations like this without flexibility or customer-oriented thinking. It gives the impression that they can enforce decisions without meaningful accountability.

I hope that more alternatives will enter the market soon, so players are not dependent on a single platform.

Unfortunately, this experience has significantly reduced my trust in Playtomic.

so PENIBLE i cant access the app because the login procedure is so Penible! nothing is working! nor google nor facebook nor email nor apple! playtomic steals time!!!

Totale assenza di assistenza clienti se non un bot strutturato malissimo. Ho subito tentativi di truffa online su una carta prepagata che uso SOLO per Playtomic. Fare attenzione.

Support center is not working, only chatbot that can't solve my problem in the app

Had a coach assessment, barely any introduction, and twenty minutes later given a level rating.

Unimpressed with the conduct of their approach.

I unilaterally lowered my rating by more than 2.50. You cannot restore your original rating gained from more than 150 games. A mistake.

My recommendation is don’t bother to get a level assessment.

Better still, close your account, create a new one and set up a new rating level. Be honest with your own subjective assessment. I restored mine to its original rating before erroneously lowering it.

Support is just dreadful. Something doesnt work and they blame you and your bank, despite proof to the contrary. Let us hope a diff app is built by someone soon that actual gives a monkeys about their customers.

Playtomic is okay for finding matches but has zero customer support so when there is an issue you are completely stuck and the chatbot is absolutely effing useless.
I have heard there is a new app coming out that will be way better than this with actual help when needed I hope this is true and hope it comes along soon so all of the people that are moaning about Playtomic can get rid of it once and for all

Ook slechte ervaringen, dubbele betalingen, 0% reactie vanuit klantenservice. Kortom overgestapt naar padel2day, helemaal top een app die wel werkt

Der Kundenservice ist das allerletzte.
Ich versuche seit 1 Monat letzt eine normale Rechnung per E-Mail zu erhalten. Ich habe sowohl den Link den ich von Playtomic und den Besitzern bekommen habe ausgefüllt als auch die Anleitung im HilfeZentrum befolgt.
Wenn man sich an den Support wendet, bekommt man den Link nochmal bzw. das Ticket wird einfach geschlossen.
Zusätzlich wenn man sich an den Betreiber wendet, schreibt dieser Playtomic ist verantwortlich, dass gibt Playtomic zurück und sagt der Betreiber muss die Rechnung ausstellen.
Bei mir kommt das Gefühl auf, in dem Kundenservice arbeiten entweder keine normalen Menschen oder es gibt eine programmierte Standart Antwort

Es desesperante intentar jugar con gente del mismo nivel. Hay gente que no han dado una clase de padel nunca y tienen niveles por arriba de 3.5, que eso es como mucho peligroso!!!, el saber como mínimo las normas básicas del padel es fundamental. El padel requiere mucho mas que correr por toda la pista detrás de una bola. Sobre todo por seguridad del compañero que tienes al lado.
Se trata de disfrutar de este deporte y no perder tu tiempo y dinero para salir disgustado de la pista y con un golpe en la cabeza como me dieron ayer por no saber la norma BÁSICA de que si tu compañero pide la bola, TE TIENES QUE QUITAR!!!, no pegar encima suya.
Y un sin fin de cosas que las personas que no han dado clase nunca, no tienen ni idea y piensan que es solo correr y pegar dentro de la pista.
Intento contactar con gente de playtomic y no hay nadie que se haga cargo de este tipo de incidencias.
DEBEN MEJORAR LA FORMA DE PONER EL NIVEL A LOS JUGADORES.

Ok for arranging games but the rating algorithm must have been put together by a 4 year old child. Think they wud have put some thought into it for the easy money they receive. If u just say get beat of soneone way higher than you ,your rating goes down???? Obviously run by money grabbing morons.

Al limite della truffa. Chiedono quasi 2€ di commissioni a testa, quando gia' il campo costa circa 15/18€ a testa (almeno nel nord italia), quando potrebbero farsi pagare queste "quote ingiustificate" dai club o dai mille sponsor che hanno, visto che sono anche pubblicizzati nei campi del premier padel. Ho saputo che stanno cercando investitori e soci e mi auguro nessuno gli dia retta, facendoli fallire o facendoli scendere dal piedistallo. Mi auguro anche che possa esserci qualcosa di concorrenziale, in modo da fargli eliminare commissioni e calmierare un po' i prezzi. Se potessi, darei 0 stelle! vergognosi

La empresa Playtomic deja jugar en las pistas de Padel en todos los centros VALS Sport en Málaga a las 09:00 h de la mañana de lunes a domingo y dias de Fiesta 23:00 H
Molesta a los vecinos por ser las 09:00 h con las pistas de padel, gritos, pelotazos en el cristal y no deja dormir , 6 pistas a la vez es como una obra haciéndo ruido. Se le ha comunicado a la policía, Empiecen mas tarde 9:30 de lunes a sábados y domingos a las 10:00h
CENTRO VALS TEATINOS Y CÓNSUL MÁLAGA.

Customer support makes you wait for hours and you can’t even receive a response unless you’re staring at the app. Furthermore, the ability to edit and change games is so restrictive and you end up being paired with people 2x as good as you because it locks you out of level control

Deze app is meer dan verschrikkelijk, zeer onduidelijk, er zitten veel fouten in, bij de padelbaan komen ze er ook niet uit dus niet dat ik een azijnpisser ben. Dit moet en kan beter, het is een verdienmodel een dergelijke app dus snijden jullie jezelf in de vingers

Ik kon niet betalen in de app, de baan was wel gereserveerd. ik had contact opgenomen bij de organisatie playtonic omdat er te veel geld was afgeschreven van de rekening. dat was een boete voor het niet betalen ( ik kon niet betalen ). ik had geen eens de tijd om contact op te nemen en het was al afgeschreven. nergens staat ook duidelijk dat dit zou worden gedaan.

Zoals vaker een padelbaan geboekt, ergens iets verkeerd gegaan tijdens het boeken. Probeer de baan te annuleren, maar staat ineens op een oud mail adres. Hierdoor niet kunnen annuleren, meteen een mail gestuurd met deze informatie. Hebben ze geen boodschap aan en er worden geen refunds gedaan.. Top organisatie dat Playtomic!

Desastre atención al cliente. No devuelven importe por la cancelación