On Tap Property Services Avis 

Thanks to the guys for clearing a high level hopper in an awkward place.

Very prompt appointment, arrived on time, was very polite, fixed the problem with the radiator and left the bathroom as he found it.

What’s not to like?

First of all I really wish I had read the other reviews before engaging with on-tap, as it's clear the issues we've experienced over the past couple of months are not isolated and many others have had similar serious issues with on-tap.
The bottom line is save yourself the hassle and look for a more professional company - we wish we had.

There are many many issues, but for the benefit of a review, here are the main 3:

- There charging is not transparent and they will try to charge for work you think you have already paid for it takes them longer than they allowed (although they do not give customers a quoted time to do the works). We had a quote for some specific jobs and rather than use a company that charged by the hour, as we wanted the certainly of just paying per job. Ontap quoted for such, but left our property without completing a number of the jobs agreed.
When we contacted them, they said that would charge extra to come back! When we pointed out we had paid for the job not per hour (which ontap do not say in the quote how long it will take, so no idea how a customer is meant to know if they have gone over or not - feels underhand) they got very defensive. We have had to pay them extra for the job because due to this understand quoting. We have never come across a company like this.

- Secondly the quality of the work is poor. The tradesmen was a nice man, but clearly had not fitted a number of the items before (ikea kitchen). Failed to follow ikea instructions and damaged quite a bit of our kitchen. Despite showing the tradesmen (and office) the official ikea instructions and even ikea confirming on 2 separate (recorded) conversation that they had fitted it on the wrong settings and needlessly cut into our plinth, they refused to acknowledge this nor put it right. There were many other issues with fitting which showed a lack of experience.

- Finally in pointing the above out, we were met with a had a mix of aggression, unprofessionalism, lies and just a lack of engagement. We have never dealt with a company like this before and we have engaged with many contractors over the years. In the end, we have an expensive kitchen that they have damaged, at our cost and we will need to pay again for a proper professional company to come and finish the work at our cost.

No doubt they will reply back with defensive lies, as they have clearly done with other reviews, but BUYERS BEWARE!

Read all these reviews on google and look elsewhere and find a professional company, you will regret it otherwise. We really regret ever engaging with this company.

very good job, prompt and quickly done

On Tap have just removed an old range cooker and installed a new appliance in basement kitchen having to remove a window in the process. There were a number of logistic problems.The team managed the whole operation faultlessly and could not have done more to make things as easy as possible. Fab job , beautifully executed.I will certainly use On Tap again and have no hesitation in recommending them.

An easy efficient service, the reservations clerk is extremely efficient and really helpful. I booked a Plumber for a certain time, the Plumber arrived on time, he worked cleanly and professionally, he new what he was doing and performed the task as requested.
well done and thank you.

Very competent and friendly plumber who solved our problem in one visit

We have been utilising On Tap for several jobs on my mother's rental property. They are very professional and carry out good work and keep you informed of everything.

A special mention to Ellis who is a pleasure to deal with and is extremely helpful.

Thank you.

Helpful and efficient service from friendly work people.

Very speedy response. Job done following morning after first phone call. The guy who did the job was very polite and professional, did a great job and left the place immaculate. A little on the expensive side would be the only downside!!

Knowledgable and friendly. Identified the problem, sourced parts and made repair quickly. Would use again and happily recommend to friends and family.

Roofer was very quick and prompt and fixed my problem, took his shoes off inside, very respectful.

We have used On Tap twice. Once to fix the tiles on our fireplace, and once to re seal a crack on our external bathroom wall that was causing a leak. On both times we have found them to be very professional and courteous. The communication with the company was good, and the work was carried out on time and has stood the test of time : the tiles are still in place and the wall no longer leaks!

Excellent service - would recommend! Turned up within an hour and were experts in their field.

The job wasn’t done well, fell apart within two weeks, called back to report it and was a promised a call back x 2, still waiting…..

On time, efficient. I couldn't ask for anything more.

Very good first contact customer service. The appointment was booked and confirmed very quickly. Makes all the difference in a world of useless chat bots. !!

Darren was great. Renovating a house and a lot of chopping and changing and lots of different people in and out but managed to work round them all and get it done. Love his professionalism. The support in the OnTap office is great too