Pondkeeper Avis 

Very helpful company, especially Jake Armstrong! I needed advice on a pump and filter to use with a 60cm Waterfall Blade we were installing in a new pond. The 1st order I placed wouldn't have been powerful enough so Jake managed to stop the delivery leaving warehouse and give advice on a better solution (PondXpert EasyPond plus 8000 - which comes with 13w UVC SpinClean 8000 Pond Filter and the UltraFlow 5300 Pump). Pond is complete and the waterfall is stunning with a lovely strong flow of water creating a seamless sheet of water going into the pond. Thanks again for a great service - delivery was super quick as well.

We ordered a solar aerator for our pond. It arrived on time, and the product is great. We will definitely use this company again.

Have bought a number of items from here and will continue to do so. Always fast delivery and great products. My fish pond is much better for it.
Have had an issue with my filter pump. Replied to my email on a Saturday within about 20 minutes with a no fuss warranty replacement. Thank you Matt!
Exceptional customer service. An easy to give five stars!!

How amazing are the staff at pond keeper , I’ve been pestering Jake and Laurie for a couple of weeks to put a complete pond package together , I am still in absolute amazement at the level of service provided . I think I’d go as far to say I’ve never experienced as good service as this anywhere . Nothing had been too much trouble , their product knowledge and personal recommendations have been invaluable .
If only every online retailer were this helpful ! Amazing fast delivery , fantastic price and product range , would not hesitate to recommend this company and these two colleagues. Thankyou both very much for your help .

Excellent customer service

Tweaked a offer for me and i really appreciate that.
Jake was very friendly and helpful a really good buying experience

Great company and fantastic customer service. Couldn't fault them and would highly recommend them.

I bought a Blagdon pump for a water feature. Worked perfectly for a 2 weeks, after which a component failed. Phoned Pondkeeper and described the problem (thankyou Ben) and they sent me a no- quibble replacement part overnight. What great service. After many dealings with this Company, would recommend without hesitation.

After having a terrible experience with another company, I contacted pond keeper to see if they were able to help. They responded straight away and sent me links of their products which would work with the net heads I had bought elsewhere. I ordered them quickly and easily, they were posted to me super fast without me having to pay for additional postage. And I want to share my experience and thank Pond Keeper for your amazing service. I will for sure buy from you in the future.

What brilliant customer service and advice !! The prices are really good value too. Delivery next morning was superb. Would highly recommend Pondkeeper. Nell Cotton.Wirral.

My pump went wrong and was replaced without question by Pond keeper. I had a further issue with an impeller so spoke to them at 4.45pm and by 3pm the next day a replacement impeller was delivered to my home. All under the guarantee. I cannot praise these people highly enough. Excellent company

Ordered an outside cable, I expected it to be new and clean, what i got looked like it was cut from someone's garden n thrown in a box, the cable was filthy every bit of it, would put up a pic...but won't let me

I was in contact with Matt at Pondkeeper.co.uk
I cant express highly enough, 5 stars is nowhere near enough.
Prompt communication, extremely knowledgeable, efficient and polite.
Dont go anywhere else to compare !

The mark of a great company is that when things go wrong (🤷‍♀️ shit happens; pond hoovers short your entire house out!), they’re dealt with swiftly, helpfully and successfully. That was Pondkeeper for me. Speedy service and great customer care. Couldn’t recommend highly enough. Thank you :)

Sadly purchased a pump down to Ponkdeepers reputation. That was my mistake. Pump , same price on on-line store I am reminded by senior sales at Pondkeeper is virtually 100 x better. REMEMBER ONCE PURCHASES NO RETURN. In my advice, dont buy from this company.

I ordered a pond liner from this company and have been so impressed with them. Their prices are exceptional and excellent customer care. Needed advice at what pump to buy and they sorted it. Wonderful!

David Glover

Had a problem with a solar panelled pond pump kit from this company, when i got the delivery there was no instructions for how to put together the filtration tank??
I suppose what you expect from a cheap chinese product any way tried calling this company many times and always told were busy by the automated service so i have emailed them and nothing??
In my opinion this company is POOR….BUY ELSEWHERE…

Order S1284400 - INV1152686
Absolutely superb customer service and products.

Pondkeeper accidentally sent me the wrong product I contacted them they checked, and not a moment’s hesitation they sent the correct product with a larger size as way of an apology.
Pondkeeper have restored my faith in English companies.

I have purchased a few time from this company and have never been disapointed either with the product, the service or the courier they use DPD. I was given a promotional code but I wanted the item that was free with a £30 spend not the Item for a £60 spen as it was more use to me. I sent a quick Email and they instantly said no problem and sorted it for me. Would I reccomed this company 100%. Will I be ordering again 100%.

A big thank you to the Pondkeeper team. Their advice on the phone was superb, the placement of my order was effortless and the delivery prompt. My water feature now works well under solar power!

Thank you