Powersportswarehouse Avis 

I ordered an SW-Motech belly pan for my 2024 Kawasaki Versys on a Sunday afternoon. After placing the order, I came across some negative reviews online and felt a bit anxious. I decided to email their customer service team to check on my order status.
They replied the very next morning, which immediately put my mind at ease. The item arrived quickly on Wednesday, taking just three days from order to delivery. The packaging was excellent, ensuring the belly pan was fully protected and arrived in perfect condition. On top of the fast shipping, their price was significantly better than any other retailer I found online. Personally, I am incredibly impressed with their efficiency, pricing, and communication, I highly recommend them, and will use again.

I placed my order and after 3 weeks of not receiving it I emailed and had a reply and an apology saying it would be looked into, a week later I contacted again with no response, PayPal gave a phone number to call but it's the business nextdoor! PayPal issued my refund, I ordered the same part from fast bike bits direct and received it next day.

Hmm, not good I'm afraid. This feels like another example of a so called UK business resting on its laurels. This is the first time I've purchased from them and unfortunately for PSW, it'll be the last time from me. Happy to take your order, but provide no feedback as to why the item was taking too long to get to me. How can China send stuff to the UK within 5 to 8 days, yet PSW took a total of 15 days (not working days).

A simple acknowledgement to the effect of 'I'm sorry for the delay...' blah, blah,

Jeez, make something up but at least let me know what's happening! I don't have a chuffing crystal ball, you know!!

I could have made the item myself. I live in Leicestershire and your business address is in Wales.

Ah, don't tell me. You're an intermediary business who buys from China 🇨🇳 🙄 🤣 and redistributes with your own 'middle man' mark up...

Modern day muppets...