Pragnell Avis 

Great experience. Very professional. Would 100% recommend Andrea who guided me through buying my first Rolex.

I visited the Pragnell store in Leicester recently as I was looking for something special for my wife’s 50th. I have to say Russell and Josh and the team at Pragnell really pulled out all the stops to help me and managed to get me a fabulous present for her birthday, something to really remember. They also helped with making the handover a surprise. My wife knew nothing about it and they made a special effort in the shop to make the experience one she’ll never forget I can’t thank them all enough.

Dermot was courteous, professional and knowledgeable.
Very happy with the service provided by Pragnell. Felt comfortable and at home. No pushy seller which was refreshing to find.

I would highly recommend a visit to Pragnell in Leicester, if you have something special in mind. From the initial phone call, to attending my appointment and finalising a purchase, the whole process was a very slick operation.
All the staff members were, very friendly and nothing was too much trouble. My sales person Dermot Ray, was very professional, knowledgable but most of all nothing was too much trouble. I can say from start to finish, he made the experience of shopping at Pragnell’s 10 /10.

When in London earlier last month I stopped by Pragnell and showed what I thought was a bad scratch on my PP Chocolate Chrono Aquanaut, Sunill Madhvani looked at it and god knows how made it all disappear, such a pro and such a kind man.
I told him he was a magician, to which he responded now you need to buy me a watch, I said fair enough, I'll get another Aquanaut, he laughed and said, I might be a magician but I don't make miracles...!!!
Great guy.

Jonathan at Stratford was outstanding. I had had an issue with another store but he sorted the issue quickly and professionally. Thank you Jonathan

I went into Pragnells in Stratford with the hope of getting a new watch and had perhaps the best shopping experience I've had to date, incredibly welcoming from the off, I dealt with Connor who was so so knowledgeable about all the timepieces and couldn't of done anymore to help, even gave me a tour of the new showroom and workshop which are second to none! Walked out that same day with a brand new stunning watch and I can't wait to go back again for the next, really can't recommend these guys enough, it's absolutely top tier! Thank you!

Exceptional service from Sunil at Pragnell Jewellery in Mayfair today. From start to finish, the experience was professional, knowledgeable and genuinely personal. Sunil took the time to understand exactly what I was looking for, offered thoughtful advice without any pressure, and ensured every detail was handled really well. I wouldn’t hesitate to recommend Sunil and the team at Pragnell.

Marc was very welcoming, very knowledgeable and incredibly patient. He took the time to show me various models and helped guide me to hopefully getting the first of a trio of my desired timepieces. The shop is truly amazing and Marc is a credit to the company. I look forward to the call to start the journey.

Had a great experience here. Dermot was incredibly helpful and provided expert advice on luxury watches. Highly recommend his expertise!

I have bought two items from Pragnell in the Mayfair branch and have been thoroughly impressed with the service on every occasion.

Angus took great care to show me a range of pieces and understand exactly what my fiancée and I were looking for on both occasions. During the fitting of my timepiece Jason was very helpful in explaining the technical features of the watch.

Very pleasant experience in all aspects and I will certainly be a returning customer.

What amazing service from Mike, Sunil and Kirsty in the purchase of my new watch. Professional, friendly and courteous to perfection, and such a warm and friendly reception .

Dear Pragnell Team,

I just wanted to take a moment to share my experience with Pragnell over the past couple of months.

I had the pleasure of dealing with Gabriele, and I can honestly say what a wonderful person they are and an absolute credit to your company. Gabriele was incredibly helpful, always willing to go the extra mile to make things work, and extremely accommodating throughout the entire process.

I was more or less promised a watch for my birthday should one become available, and fortunately one did. Gabriele kindly informed me that I would be able to collect it on my birthday, which truly meant a great deal to me. Unfortunately, due to unforeseen circumstances on my side, I was unable to proceed with the purchase.

Nonetheless, I would once again like to express my utmost gratitude for the exceptional service I received. Thank you for everything, and I will most definitely be recommending Pragnell to my friends and family.

Kindest regards

Daniel made my experience of buying a Rolex watch great. Daniel was patient, knowledgeable, and has a genuine interest in watches and his customers. This isn’t my first experience of buying a Rolex but it is the best.

Impeccable service from the Mayfair team. They were able to source for me in a very short space of time, my desired Rolex to mark my 50th birthday milestone. 5 star service from start to finish. Shout out to Emma H and Emma B who looked after me during the process. Have a great Xmas and I'm sure I will see you soon!

I’m just a normal everyday guy. Wanted to buy something special for my 60th birthday a nice watch . As a walk in customer I was treated very special by all the staff and now have my dream rolex blue submariner that I absolutely love but the buying experience and how I was treated makes it more special. Thanks William Glasgow

Really disappointing tbh. Spent £35,000 in Stratford & you don’t even get a call for a ladies DJ 36mm, and if you want something a little hot, absolutely forget it! They really are up themselves.

I became a very proud owner of a new Rolex Sea Dweller (gold & Oyster steel) after a wonderful experience visiting Pragnells in Stratford on Avon - we arrived on time for our appointment with Marc - a consummate Rolex expert - who took us through various Rolex models, culminating in my preferred model the Sea Dweller.
On sealing the deal with Champagne, we (including our retired racing greyhound) were given a tour of Pragnells to round off a perfect day.
Many thanks to Marc
Mike and Sue Sweeney

I took my watch into Pragnells for a much needed and long overdue service.
All the staff encountered were extremely knowledgeable, polite and professional. I was reassured that despite the age and visible poor condition of my watch it would be a worthwhile investment, they weren't wrong.
Picking my watch up today I was absolutely stunned at how amazing it looked. Thank you Pragnells, thank you Connor for great service and thank you to all staff.

I recently needed to purchase a new timepiece but having moved far from London, was at a loss to find a 'luxury watch' retailer nearby - until I found The Embassy by Pragnell in Stratford-on-Avon.

Athena Zuo took my initial call and could not have been more courteous and helpful. Once my choice of watches were in stock, I visited the boutique where I dealt with Athena's colleague, Li-Chu who was also courteous, calm and patient and the entire visit was a pleasure - and successful. The follow-up has also been excellent.

The Embassy by Pragnell I have to say exceeds Cartier Bond Street (which I used for 20 years) or any luxury watch retailer in London: the boutique in Stratford-on-Avon is gorgeous, the choice extensive but above all, it is the level of service which sets The Embassy by Pragnell aside. They absolutely deserved to get my custom and I would recommend them without hesitation, they are now my go-to watch and jewellery retailer. Thank you Athena, and Li-Chu.