Pragnell Avis 

Last week my son and I visited Pragnell in Stratford Upon Avon to collect my new watch. Sam W and his colleagues provided exceptional customer service and made this a truly great experience. We just wanted to say thank you and highly recommend this jewellers to anyone considering a purchase, their expert knowledge and attention to detail are second to none. From Adam and Jenson

During the summer I decided to book an appointment at Pragnell Mayfair boutique after reading some great reviews about this Rolex AD and Jewellery.
Well, I can confirm that if you are looking for serious professional attention and fine customer service, Pregnall is the right place for you. We all know about Rolex watches, but they also have stunning jewellery displays in their new expanded showroom.
There I had the please to meet Mike Dewey. We had a fantastic informal chat and he showed me some of the display items. But I had one in mind the two tone submariner (Bluesy). I have always wanted to have one. A stunning timepiece, and so I registered my interest. Last week or so, I had a call from Mike telling me that they had one stock and available. I was over the moon, I could not believe it. This past Thursday I went back to Pragnell in Mayfair where Mike was waiting for me to hand over my new Submariner. I was so excited! The last time I had the pleasure to buy a Rolex was back in the mid 90s. This time was different! A fantastic looking boutique, in the heart of Mayfair in London and looked after a fantastic gentleman “Mike Dewey” and team. Thank you for make me feel so special! You have been AMAZING! Thank you Mike, thank you Pragnell! I will see you again soon! Promise! 🔝 ⭐️ ⭐️⭐️⭐️⭐️ + ⭐️

Paolo

We visited Pragnall in Stratford for the first time on Saturday. We were looked after, exceptionally well, by Marc Gillings. He took my details and showed us the watch I’m particularly interested in purchasing. Afterwords he gave us a tour of the showroom, walked me through some alternative models and demonstrated several very impressive pieces, watches and jewellery. Marc is a really knowledgeable, nice guy. I highly recommend a visit if you’re in Stratford, amazing showroom, cool building and a great location. One of the best experiences I’ve had with a jeweller, AD or grey market.

Myself and my girlfriend Anna, recently had an appointment at the Stratford Jewellers after getting “the call” for a Rolex I had registered an interest in with John O’Rourke.
From the very first welcome we received to the warm goodbye, we were treated like royalty by John and the other members of staff. It was an experience like no other I have had from a jewellers.
We were there for over a hour whilst I bought my watch and Anna tried several items of jewellery, nothing was too much trouble for anyone.
After we had left Anna said that she really felt like royalty and was very high in praise for Pragnells in general.
Pragnells is definitely my go to place now for watches and jewellery and I can’t wait for the next visit.
Thank you to all.

Leona has made us feel very welcome & comfortable from the start. She’s really taken her time to understand the type of jewellery my wife likes & offered great advice in creating our first piece together. We collected it yesterday & we’re over the moon, it is perfect. We look forward to adding to our collection with Leona’s advice going forward. A great asset to Pragnells and a delight to deal with.

A big thank you to Leona and staff for our wonderful experience when we visited the Pragnell jewellers at Stratford recently to purchase our Golden Wedding celebration gifts. Leona was very kind to add something really special on this occasion to mark our "Special Day". Pragnell's always provides outstanding customer service making each visit feel very special. Our family has a long standing relationship with Pragnell's and we would highly recommend them.
Many thanks, Chris and Phil

First class service from marc at pragnells!
We've made several purchases this year and he has been a credit to his company, from showcasing many items for us prior to deciding exactly which pieces we eventually bought
They have some absolutely beautiful watches ( we were literally spoiled for choice !) As was my partner also regarding her diamond ring recently bought too ,
Look forward to returning and browsing some more
Many thanks again Marc
David @sandra

John O’Rourke helped my wife and I with the purchase of a diamond ring, diamond necklace and Rolex watch. The service he provided was exemplary, start to finish. We couldn’t be happier. Looking forward to returning for some earrings later on in the year. Thank you John!

Once again outstanding customer service from Pragnell in Stratford. First rate experience with my latest purchase and special thanks to Connor for going the extra mile and arranging for me try on a selection of beautiful wristwatches. Already looking forward to my next purchase!

Recently visited to buy a watch

I must say Jie Shen is such a credit to the company.
From start to finish such a lovely lady.

Followed up by receiving a lovely personal note in the post a week later.

Maybe the rolex salesperson could take some lessons from her rather then yes and no answers.

I attended Pragnell's Stratford Upon Avon branch recently and was very happy with my experience.
I was assisted in the purchase of my watch by Andrea De Bona who went above and beyond. I will definitely be returning hopefully soon as my wife now wants a watch. Thanks again Jim

11/10... For those that have read my comments and reviews before, PRAGNELL's STRATFORD UPON AVON keep on going that extra mile for me and my family. I do really believe to mark our special occasion, LEONA HINDS and the team really pulled something together this time and gave us the opportunity to acquire something really special to mark and celebrate it...Both My wife and I are over the moon!! As usual the Experience, Service & glass of Fizz really is FIRST CLASS!! I even came away learning something and a few new facts...THANK YOU SO MUCH @LEONA....!

Purchased a watch with Leona in Stratford upon avon and my experience has been fantastic, such a lovely place and always felt so welcome every time I visit.

The after care from Leona has been brilliant and always so helpful with anything I need. Thank you Leona and all of the Pragnells team.

I had a great meeting with Lyndon in the Mayfair office and a phone consultation with Claire. Both were so helpful and it was a pleasure speaking with them. Whilst I’ve not actually yet got a Rolex, their genuine interest in me and my preferences, coupled with honest and informative feedback on the market etc made me feel genuinely valued. I’m sure that I’ll be visiting the team in Mayfair when I’m considering other additional purchases in future!

I have recently bought a timepiece from Pragnell in Stratford and it was an absolute pleasure dealing Leona, the service and communication was second to none.
I would highly recommend anyone looking for their jewellery and time piece requirements.

Thank you

Mike from the Mayfair branch was a revelation- professional and knowledgeable he made the entire experience an enjoyable one. I will certainly be continuing my relationship with Pragnells

Excellent customer service. Went beyond the level expected from a sales associate. James Mcvitie from the London store was most helpful and extremely knowledgeble - would not hesitate in recommending this company. Thank you James.......

Absolutely fantastic service from everyone at Pragnell. Mark and especially Emma helped me throughout the bespoke process. As someone who has worked in and been a customer numerous times in luxury retail, I can’t recommend Pragnell enough. No snobbery that you can get in other places. I am glad I went with Pragnell, and will use them whenever I am looking for jewellery and watches for the rest of my life. I genuinely can’t wait for my next purchase, and am sad it is over!

I went to Pragnell's for the first time with my husband as he was looking to purchase a watch. This is when I was introduced to Thomas , who’s knowledge of watches and jewellery was excellent , so once I decide I also wanted to purchase a watch for my self , I contacted Thomas who took the time to to understand my requirements and quickly learnt what I liked and disliked , I can now say I have purchased a watch and a few pieces of lovely jewellery from the store , I am looking forward to my next visit

Great Service!
Thank you to Tom for your time his time on Saturday. His knowledge of both items purchased, and indeed other items in the store, was very impressive. The service was excellent and I already have a eye on my next purchase, so will be coming back for sure!