My 3rd negative review because they answer comments pretending that they have sent you an email for further info and it is all a scam. Illegal taking of subscriptions without prior warning is a crimin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I cannot understand how you can pay for a service and then not actually get what you pay for, which is to have your adverts approved and posted. And of course, they completely ignore all your message... Voir plus
L'entreprise a répondu
I have paid for membership since 2020 and used Preloved in the past to buy items. I have tried recently to list my first item as a seller, but weeks later it is still awaiting "e... Voir plus
L'entreprise a répondu
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- www.preloved.co.uk
2,4
Bas
2 k avis
Aucun historique récent de demande d’avis
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Rapid Helpful Soultion.
extremely rapid attention to detail of my query. It was like I was the only customer. Got the problem fixed in a matter of moments. Thank you very much.
3 février 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Always very helpful and quick to answer…
Always very helpful and quick to answer and things sorted straight away
27 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
In my opinion Preloved is the best…
In my opinion Preloved is the best selling website out there everything always works as intended
Oh the rare occasion iv had to contact the admin team they have been fast to respond and even faster at rectifying the problem
27 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Not being able to log in as usual as i…
Not being able to log in as usual as i have done for many years i oersisted many times & contacted customer service, over about a month i had many replies from various persons !! all repeating the same instructions ???generally
eventually KATIE told me that due to security reasons preloved was blocking non UK contact ???
well done IT persons ????
Having now spent a lot of time on this & thinking that c/service could renew my listing, HOLLY came back to me to confirm this ! & done it , suggesting that when IT change their mind about non UK clients i would be informed ??? A very non professional approach by PRELOVED & a wasted 2x months for me ,
i joined Preloved many years ago as i live in France & had spoke to various clients her using the web site , so i thought i would try it , hoping to buy items from it ! But the delivery costs prohibited this ,
so now we shall see !! well Done KATIE & HOLLY ....
CLIENT...JEWELLS .
27 novembre 2024
Avis spontané
Réponse de Preloved
Hi Jewells,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
I have been a member on preloved site…
I have been a member on preloved site for a few years. I now find it a load of rubbish! Why all the unwanted ads popping up? I have now cancelled my membership. Not worth the trouble. Will stick to another online selling site which is very easy to use and NO ads.
22 janvier 2025
Avis spontané
Réponse de Preloved
Hi JR,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Good communication
Good communication and the problem solved.
Many thanks to Holly and all the staff.
22 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My query was answered without delay by…
My query was answered without delay by Sally who was most helpful.
20 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Probably the worst online site in the…
Probably the worst online site in the world.
If you like constant pop up adverts it's the place for you!!
19 janvier 2025
Avis spontané
Réponse de Preloved
Hi PH,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Great customer service from Preloved
I have used Preloved for years to advertise the few pets I have bred, and this time I was confused by the new rulings surrounding dog microchipping, but it was explained really well by Katie in Customer Services, who, once I had changed the wording on my advert, posted it straight up. Excellent service, thank you.
13 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
After refusing to renew an Ad that had…
After refusing to renew an Ad that had been relisted twice before. Today Katie relisted it
13 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Problem sorted in a jiffy.
I emailed Preloved about an issue with membership. I received a reply from Katie, who quickly sorted my issue out.
Thank you, Katie. All is good now.
8 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
preloved is one of the best sites. …
preloved is such an easy site to either sell, or buy on. Any problems, and the reply very quickly, and sort things out. I have used Preloved for quite a few years, and find it is brilliant. Would recommend it to anyone.
10 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Katie was very helpful and solved my…
Katie was very helpful and solved my problem straight away. Very polite and helpful
9 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good communication and ease of use
Really quick and easy to use and Megan who I have spoken to with regards to my advert has been so helpful and quick acting on my requests!
8 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
extra photo on advert problem
I have been trying to upload extra photos on app. I contacted preloved and Katie did the job for me within minutes
Thank you Katie
7 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good level of service offered by Katie.
Due to the number of characters in my advert title, I was not able to change the price of my items. Katie showed a very good level of customer service by changing these for me in short order.
6 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Helpful staff with account issue
Sally was really helpful in dealing with a recent issue that arose with my account.
6 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Customer Service
I submitted an ad which seems to stuck at waiting for approval for quite a few hours.
I contacted customer services to advise that my ad is still waiting approval.
I received an email back from Sally at customer services who apologised for the delay and approved the ad immediately.
Many thanks Sally for your help to resolve the issue.
5 janvier 2025
Avis spontané
Réponse de Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
This used to be the first site I went…
This used to be the first site I went to if I wanted to buy or find a home for a dog. It only cost a fiver per yr and was worth every penny. I just went to the site to look for a dog as my 13yr old has died and it was impossible to read the ads because of pop up ads designed to make me click on them by accident made it impossible. I wont be using this site any more
2 janvier 2025
Avis spontané
Réponse de Preloved
Hi Sharon,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
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