ProCook - Basingstoke Avis 

472
TrustScore 5 sur 5

4,8

52 Festival Place, RG21 7BF Basingstoke, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Staff really helpful. I had no idea where to start and visited the store several times, staff always happy to help and answer any questions I had. Very knowledgeable and able to clearly set out the op... Voir plus

Noté 5 sur 5 étoiles

We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loos... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Staff very helpful pointed me in the right direction told me about the product. How much would it was for best ideas for it? Good price just what I wanted too would recommend. Thank you Basingstoke s... Voir plus


À propos de l'entreprise

  1. Magasin de matériel de cuisine

Écrit par l'entreprise

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Écrit par l'entreprise

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Coordonnées de contact

  • 52 Festival Place, RG21 7BF, Basingstoke, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

472 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(472)

24 601 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Helpful Staff

27 mars 2026
Logo de ProCook - Basingstoke

Réponse de ProCook - Basingstoke

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Noté 5 sur 5 étoiles

Highly recommend go instead of buying online!

Super helpful guy in store. I was unsure what saucepans to buy and he guided me. Not pushy at all. It was great to go into a store and walk out with what I needed. Good to try them out as well for quality weight etc. I am so used to ordering on line and waiting. I will definitely go there again.

21 mars 2026
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Réponse de ProCook - Basingstoke

We're happy to hear that our staff member was so helpful in guiding your saucepan selection without being pushy. It's great you found what you needed and could assess the quality in person. We appreciate your intention to return!

Noté 5 sur 5 étoiles

The man behind the counter was really…

The man behind the counter was really helpful.

23 mars 2026
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Réponse de ProCook - Basingstoke

We appreciate you taking the time to share that the staff member was helpful; it means a lot to our team!

Noté 5 sur 5 étoiles

Good Value

The shop was warm, friendly and quiet and great value for money

22 mars 2026
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Réponse de ProCook - Basingstoke

We appreciate you taking the time to leave us this great review! We're so happy you found our shop warm, friendly, quiet, and of great value.

Noté 5 sur 5 étoiles

Great Service

We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and directed us to the best quality/value. Did not try and up sell something that was clearly over and above what we actually wanted.

There was an offer on and he made sure we got best value, in this case buying a smaller knife set and separate knives separately.

Very happy with our purchase and felt we had great service.

22 mars 2026
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Réponse de ProCook - Basingstoke

We appreciate your positive feedback! We're so happy to hear that our sales assistant was knowledgeable and provided great service, ensuring you got the best value for your new kitchen knives.

Noté 4 sur 5 étoiles

Rechargeable Salt/Pepper mills

I bought 2 Rechargeable Salt/Pepper mills and so far are very happy with them. They look very nice and work well. The only thing I would change would be to put the buttons a little further down as I tend to press accidentally them when picking up the mills. I would have given 5 stars but the shop assistant said there was only Black or Silver. But..when i saw the green colour she said she did not recommend those because they were an awful colour.... but... i love the green colour and bought those. I felt I should have been told about all options regardless of assistants personal view. But product is good.

14 mars 2026
Noté 4 sur 5 étoiles

Great service and product quality

Service was good and bedside manner as well. Purchase (kitchen knife) was brilliant too.

11 mars 2026
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Réponse de ProCook - Basingstoke

We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our service and your purchase.

Noté 5 sur 5 étoiles

Frying pan

There was a lovely you assistance who, spent a lot of time with me choosing the correct item that I needed.
I finally got what I wanted and it was at a reasonable price. So very pleased.

25 février 2026
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Réponse de ProCook - Basingstoke

We're happy to hear that our assistance in choosing the correct item was helpful! We appreciate that you are pleased with your purchase and its reasonable price.

Noté 5 sur 5 étoiles

Staff member knew product quality…

Staff member knew product quality comparisons

28 février 2026
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Réponse de ProCook - Basingstoke

We appreciate your positive feedback; we are so happy our staff member knew product quality comparisons and that you enjoyed your experience!

Noté 5 sur 5 étoiles

5 star

5 star, due to good products and the friendly and helpful staff at the Basingstoke store.

27 février 2026
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Réponse de ProCook - Basingstoke

We're happy to hear about your five-star experience! We appreciate your positive feedback regarding our good products and the friendly staff at the store.

Noté 5 sur 5 étoiles

Very good quality product

Very good quality product

23 février 2026
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Réponse de ProCook - Basingstoke

We appreciate your positive feedback on our very good quality product; we value your business and are so happy!

Noté 5 sur 5 étoiles

Very good service staff very helpful…

Very good service staff very helpful and polite store very clean and tidy

23 février 2026
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Réponse de ProCook - Basingstoke

We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and polite and liked our store.

Noté 5 sur 5 étoiles

The staff were friendly and helpful…

The staff were friendly and helpful without being pushy.

10 février 2026
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Réponse de ProCook - Basingstoke

We appreciate you letting us know our staff was friendly and helpful without being pushy! We are so happy to hear it. Thank you.

Noté 5 sur 5 étoiles

Lovely shop

Lovely shop, good merchandise. New frying pan made pancake day a doddle

13 février 2026
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Réponse de ProCook - Basingstoke

We appreciate your positive feedback! We're so glad to hear that you enjoyed our shop and merchandise, especially the new frying pan.

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