We went to ProCook to get some kitchen knives, while looking, we were approached by a member of staff. Who asked us if he could help, although we knew what knives we wanted. It was nice that he engag... Voir plus
Établissement
Changer d'établissementBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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Lisez les avis des autres
Went to your Bluewater store on Friday the 23rd of October and bought a roasting tin. The gentleman that was working there made our whole experience amazing! He was so helpful, informative and very fu... Voir plus
Wide range of choices and reasonably priced. Very happy with the Gourmet ceramic 24cm frying pan I purchased to replace an old one I had and considering getting an additional larger one too.
Friendly staff. Happy to help out as I picked up the wrong pan so did a stress free exchange. I brought the stainless steel frying pan and honestly wouldn't buy any other frying pan. No need to keep c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Royaume-Uni
4,8
Excellent
1 k avis
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Excellent staff who dealt with my query…
Excellent staff who dealt with my query and resolved it efficiently
16 mai 2026
Réponse de ProCook - Bluewater
We're so glad our staff efficiently resolved your query. Thank you for your kind words!
Excellent service
Excellent service. I had to get a water fizzer replaced under guarantee and there was no quibble at all. The lady at the counter immediately replaced it after 21 months, was very sympathetic and helpful. Lovely people! I'm very happy with ProCook.
14 mai 2026
Réponse de ProCook - Bluewater
We are so pleased to hear about your excellent experience with our service and the seamless replacement of your water fizzer. We appreciate your kind words.
Rude staff in bluewater
I rang the store and asked them to save mugs for me which they happily did. When I got to the store the lady who served us was very rude! Everything seemed a problem, from the fact “I’ve had to go round the store collecting these, that’s why they’re loose” my husband asked if she could possibly wrap the loose ones in something for protection, “well I’ll have to see what I can find “ my husband told her there was bubble wrap behind her, “I’m aware of that “ she snapped “I can only do my best “ as a customer that’s all we asked! I can’t believe the difference between the service in bluewater store compared to Ashford. The gentleman in Ashford was very helpful and friendly.
9 mai 2026
Réponse de ProCook - Bluewater
We are truly sorry to hear about your recent experience. We appreciate you bringing this to our attention and we are addressing this feedback with our team to ensure better service.
Bought knives for my new kitchen in…
Bought knives for my new kitchen in November started using them February once kitchen was completed 3 months and rather stainless steel has rust all over them
16 mai 2026
Avis spontané
Réponse de ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Polite and helpful staff
Polite and helpful staff. A good selection of products at reasonable prices.
14 mai 2026
Réponse de ProCook - Bluewater
We're so glad you enjoyed our polite, helpful staff and product selection at reasonable prices!
I love this store
I love this store, the products are of very good quality, the sellers are wonderful
10 mai 2026
Réponse de ProCook - Bluewater
We're so glad you love our store and found our products and sellers wonderful! Thank you for your kind words.
Réponse de ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Replacement lid
Went to the shop. The item I required was there - it was a replacement lid. All fine and happy with purchase
8 mai 2026
Réponse de ProCook - Bluewater
We're happy to hear that you found the replacement lid you needed at our shop. Thank you for your purchase; we appreciate your positive feedback!
Assistant was so helpful,knew exactly…
Assistant was so helpful,knew exactly what I was looking for and led me in right direction will be back
7 mai 2026
Réponse de ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our assistant was helpful and knew what you were looking for.
Réponse de ProCook - Bluewater
We appreciate you sharing your experience. We're so happy to hear that you were impressed with the advice about the wok you purchased!
Réponse de ProCook - Bluewater
Thank you for your kind feedback
I am very disappointed
I am very disappointed. I have bought a magnet knife set and the magnet holder was damaged below when I open. It is is a real hassle for me to go to shop again and exchange.
Don’t expect this service from pro cook that the sales people would have been packed me a broken damaged product for me. It is going to cost my time and money again which i struggle to manage.
9 mai 2026
Réponse de ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
The grinder does not grind the coffee…
The grinder does not grind the coffee fine enough to produce a good espresso in the 0 setting !
10 avril 2026
Réponse de ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Réponse de ProCook - Bluewater
We're glad our team was friendly and knowledgeable.
Items nicely displayed
Items nicely displayed, and the person who served me was warm and friendly
8 mai 2026
Réponse de ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our items nicely displayed and our staff friendly.
The girl that served me was so helpful…
The girl that served me was so helpful and friendly
4 mai 2026
Réponse de ProCook - Bluewater
We're so happy our team was helpful and friendly.
Great service and wide range of…
Great service and wide range of knives/knife blocks to choose from.
7 mai 2026
Réponse de ProCook - Bluewater
We're delighted you found our service great and our selection wide. We appreciate your positive feedback!
Was looking for a set of steak knives…
Was looking for a set of steak knives staff was very helpful. Good selection and price very reasonable. Will shop there again if a specific item is required.
6 mai 2026
Réponse de ProCook - Bluewater
We're happy to hear our staff was very helpful and that you found a good selection at a reasonable price. We appreciate your positive feedback and look forward to your return.
A good shopping experience
I shopped in Bluewater. The sales assistant told me I had missed a special offer and then showed me my options. Extremely helpful. A lovely shop and having friendly assistance makes all the difference.
4 mai 2026
Réponse de ProCook - Bluewater
We're so glad you had such a positive experience at our Bluewater shop! It's wonderful to know our team was helpful and friendly. We appreciate your kind words.
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