Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... Voir plus
Établissement
Changer d'établissementBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... Voir plus
L'entreprise a répondu
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Voir plus
L'entreprise a répondu
We visited the Bluewater store on monday and purchased a full set of stainless pots and frying pans. These have, so far, been a great purchase. The excellent advice from Sharon, whose knowledge wa... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Royaume-Uni
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Excellent customer service
Excellent customer service! Needed to exchange something I had bought online ( my mistake in buying the wrong item!) . All exchanged with no fuss. I also came away with some extra items which the assistant was helpful in showing me but then leaving me to decide without pressure.
21 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
STAFF VERY FRIENDLY AND HELPFULL
28 mars 2026
Réponse de ProCook - Bluewater
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
The person who served me was so lovely
The person who served me was so lovely! Made me aware of deals, and carried all of the stuff to the till so we could keep shopping. Super friendly and useful!
23 mars 2026
The staff were very helpful and…
The staff were very helpful and informative, they really knew the products which was useful to be able to make a decision. The displays were really helpful and laid out in such a way it was easy to see everything we were looking at. We bought some knives for our workplace and didn't want to spend to much, I was impressed that even these knives that were in the cheaper range came with sheaths.
21 mars 2026
Réponse de ProCook - Bluewater
We appreciate your positive feedback! We're happy to hear that our staff were helpful and informative, and that the displays were easy to navigate. We're also glad you were impressed with the quality of our knives.
Réponse de ProCook - Bluewater
We appreciate you letting us know our assistant was friendly and helpful; it means a lot to our team.
Shopping at ProCook Bluewater
Had to purchase some new and extra Kitchen utensils and they had a wide range available to choose from and assistant was very helpful when asked for advice.
20 mars 2026
Réponse de ProCook - Bluewater
We're delighted to hear that we had a wide range of kitchen utensils available for you! We're also glad that our assistant was very helpful when you asked for advice. Thanks for your review!
Réponse de ProCook - Bluewater
We appreciate you letting us know our staff was very helpful; it means a lot to our team that you had a positive experience.
Réponse de ProCook - Bluewater
We appreciate you sharing that our shop assistant was knowledgeable and helpful; it means a lot to our team!
Réponse de ProCook - Bluewater
We're happy to hear that you find our pot magical and the best you've ever used. Thank you for sharing your wonderful experience with us!
Very kind and helpful staff
Very kind and helpful staff. Answered all my questions and made the process of buying a casserole dish very smooth.
9 mars 2026
Réponse de ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful in making your purchase smooth.
Super helpful staff
Visited the store last week to buy a good all-round chef's knife (Japanese) as a gift. I didn't really know what I was doing and the staff were so incredibly knowledgeable and helpful in making sure I bought the right knife. Such great service.
6 mars 2026
Réponse de ProCook - Bluewater
We appreciate you letting us know our assistants are nice, helpful, and friendly; it means a lot to our team.
I love the baking tray and I thought it…
I love the baking tray and I thought it was good value
8 mars 2026
Réponse de ProCook - Bluewater
We appreciate your positive feedback on the baking tray and that you thought it was good value. We are so happy you love it!
Extremely helpful cheerful staff
Extremely helpful cheerful staff. A great selection of kitchen essentials and gadgets. I am never disappointed and I have been to 4 different shops.
3 mars 2026
Réponse de ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our staff helpful and cheerful and enjoy our selection.
staff know the product and helpfull…
staff know the product and helpfull with buying correct item I need,
7 mars 2026
Réponse de ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff helped you find the correct item.
Réponse de ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff were helpful and polite and the store was clean.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.