Such helpful staff. They brought out several boxes of items for us to choose our favourite ones, as each piece was slightly different. It was excellent service. We weren’t rushed or made to feel that... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, GB
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Lisez les avis des autres
The shop layout is appealing with wonderful products. I wanted a saucepan and was impressed at the ranges. The staff were very helpful and informative. It was a productive experience and I will return... Voir plus
Pro Cook has landed in Bromley people. I have bought several different items from Pro Cook in the past, the selection is great and good quality. I received an email for the bank holiday sale, t... Voir plus
Well laid out shop, very helpful and knowledgeable staff. An enjoyable shopping experience. I found everything I needed and will definitely return.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Royaume-Uni
- 0208 178 3811
4,9
Excellent
330 avis
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Fantastic service
I received excellent customer service and advice when looking to buy a knife for someone as a gift. Really impressed with how friendly and attentive the person serving me was.
5 juin 2026
Staff was friendly and helpful
Staff was friendly and helpful. the young lady gave the correct advice and had good information. would reccomend
9 juin 2026
Great range of products and at very…
Great range of products and at very reasonable prices. Staff were attentive and helpful and gave very pertinent advice regarding the salt that should use in the salt-grinder we were purchasing.
8 juin 2026
Friendly helpful staff.
Friendly helpful staff.
Well appointed layout.
Clean and bright store.
Reasonable prices.
6 juin 2026
Staff at the store are very nice help…
Staff at the store are very nice help you to find what you’re looking for.
3 juin 2026
Assistant helpful and patient .
4 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Helpful staff and they took in my old…
Helpful staff and they took in my old saucepan lids which I was replacing
4 juin 2026
Réponse de ProCook - Bromley
We're glad our staff was helpful and that we could assist with your old saucepan lids. Thank you!
very Friendly staff
I arrived shortly before store closure and the staff was really lovely and helpful in guiding me to find what I needed. The replacement glass for a cafetière I broke was very good value in store in comparison to other stores online. Also it was the first time I heard of that shop and I was pleasantly surprised by it and the products on sale.
29 mai 2026
Great service by a lovely young man.
30 mai 2026
Réponse de ProCook - Bromley
Thank you for your positive feedback! We noticed your review has a 1-2 star rating, but your comments are very complimentary. If this was selected by mistake, you can edit your Trustpilot review and update the rating.
Thanks again for your support!
Chloe
Customer Service Support
Product seems good but when we returned…
Product seems good but when we returned to the store to purchase more of the same product we are told that there was a multi buy offer that was not told to us when we made the first purchase. The company should make sure customers are correctly informed of offers, there was no mention of the offer at the point of stock or around the shop. disappointed
30 mai 2026
Réponse de ProCook - Bromley
Bromley
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Chloe
Customer Service Support
Réponse de ProCook - Bromley
We're so glad our staff was helpful and informative. We appreciate your feedback!
Quick delivery and very happy with my…
Quick delivery and very happy with my Soho pan set in dusky pink. Staff are friendly and helpful in the new store in Bromley.
22 mai 2026
Réponse de ProCook - Bromley
We're so pleased you're happy with your Soho pan set and quick delivery! It's wonderful our Bromley staff were friendly and helpful.
Réponse de ProCook - Bromley
We're so glad we could assist you quickly!
Réponse de ProCook - Bromley
We're delighted you enjoyed our product, staff, and pricing. Thank you!
Staff very proficient
Staff very proficient.
Product, ProCook knives, very good and very reasonably priced.
28 mai 2026
Réponse de ProCook - Bromley
We're so glad you found our staff proficient and our knives excellent and well-priced. Thank you!
Jamie’s SMILE
Jamie’s SMILE
Jamie greets you with the brightest biggest smile, is polite, professional and helpful with product knowledge and deals. The store looked tidy and made for an enjoyable hassle free shopping experience. The items oooze quality, I definitely could’ve bought more but had a budget and stuck to it. Pro cook I will return when something else for my kitchen is required.
23 mai 2026
Réponse de ProCook - Bromley
We're so happy to hear you had such an enjoyable and hassle-free shopping experience! It's wonderful that our team provided helpful product knowledge and that you found our items to be of great quality. We look forward to your return!
Réponse de ProCook - Bromley
We appreciate your positive feedback on our in-store help and quick delivery. We are so happy you are pleased!
It was easy to find what I wanted.
It was easy to find what I wanted.
The staff member was polite and helpful.
The shop is clean and welcoming
23 mai 2026
Réponse de ProCook - Bromley
We appreciate your positive feedback! We are so glad you found what you needed and that our staff was polite and helpful.
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