The sales advisor…sorry I didn’t get her name, had the most incredible knowledge of pans and guided me through all the options. Who knew how interesting pans can be 😁 The Elite Tri-Ply Ceramic Coate... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement78-79 St Johns Street, IP33 1SQ Bury St Edmunds, GB
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Lisez les avis des autres
Always friendly helpful staff. Some items can be a bit overally expensive but at same time they always have good quality stuff for cheaper and their deals are very good. My rechargeable coffee grinder... Voir plus
L'entreprise a répondu
The serving bowls and pasta dishes I ordered arrived extremely well packaged and are great quality and look fab. Good value for money too. Procook are a very professional company selling really great... Voir plus
L'entreprise a répondu
The staff were very helpful. I was looking for a wedding present that had to go in a suitcase for a wedding abroad. And had to be light… the staff were unfazed and brilliant!
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
78-79 St Johns Street, IP33 1SQ, Bury St Edmunds, Royaume-Uni
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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First rate service.
First rate service on telephone and then in store. This was after a very disappointing experience with John Lewis. Personal service wins every time, and was exceptional in this purchase. Thank you.
4 février 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Understanding and proactive service
2 février 2026
Réponse de ProCook - Bury St Edmunds
We appreciate you letting us know about our understanding and proactive service; it means a lot to our team.
New muffin tin
Always great customer service very helpful and good quality everyday essentials
31 janvier 2026
Réponse de ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our customer service helpful and like our products.
Helpful staff and good quality products…
Helpful staff and good quality products that you can rely on.
29 janvier 2026
Réponse de ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our products.
Réponse de ProCook - Bury St Edmunds
We appreciate your positive feedback; we are so happy our staff was very helpful, and that you liked our nice shop!
We had a good shopping experience in…
We had a good shopping experience in store. The store is well laid out , the staff are helpful and there was good offers available across the products.
30 janvier 2026
Réponse de ProCook - Bury St Edmunds
We're happy to hear that you had a good shopping experience in our store. We appreciate that you found our staff helpful and enjoyed the available offers.
Products for all budgets
Products for all budgets.
I bought a magnetic knife block which I haven’t seen before. Looks the part, I got 5 knives on the front and 2 knives on the back with plenty more space. All depending on the size of the knives and how many knives one owns you can
I couldn’t have a magnetic knife rack as one can’t screw holes in rental dwellings. There wasn’t one provided.
Possibly my next purchase is the 20 jar herb and spices holder ( tho I think I have 25 jars)
27 janvier 2026
Réponse de ProCook - Bury St Edmunds
We're happy you found a magnetic knife block that suits your needs, especially without drilling. It's great to know you have space for your knives. We appreciate your consideration of the spice jar holder, even with a larger collection!
Deeeelicious product!
I was in Bury St Edmund’s where there is a shop dedicated solely for the products and was impressed to see the extent of the products.
I bought two pies for one person. Can’t recommend enough. Generous portion as well as tasty! One was veg in red wine sauce - tasty lentils and carrots.
Can’t wait to try the chicken and asparagus.!
Good value for money.
26 janvier 2026
Réponse de ProCook - Bury St Edmunds
We're happy to hear that you were impressed with our extensive product selection in Bury St Edmunds. We're glad you enjoyed the generous portions and tasty flavors of the pies! We appreciate your positive feedback and are delighted you found them to be good value.
Staff member finding the piece I…
Staff member finding the piece I wanted, despite it not being on show
21 janvier 2026
Réponse de ProCook - Bury St Edmunds
We're happy to hear that a staff member could find the piece you wanted, even though it wasn't on display. Thank you for your positive feedback.
Nice and friendly.
Very helpful people in shop, not pushy at all, good prices on the items we purchased.
21 janvier 2026
Réponse de ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our people helpful and liked our prices.
Réponse de ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful.
Helpfull staff and good product
Helpfull staff and good product, not yet tried it though
18 janvier 2026
Réponse de ProCook - Bury St Edmunds
We're happy to hear that our staff was helpful! We appreciate your feedback on the product and hope you enjoy it when you try it.
Réponse de ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy you found our staff polite and helpful and liked our deals and products.
Very helpful lady at the till talking…
Very helpful lady at the till talking about which product to buy.
14 janvier 2026
Réponse de ProCook - Bury St Edmunds
We appreciate you taking the time to leave us this great review! We're so happy you liked our cookware and found our staff helpful.
Friendly and helpful staff.
17 janvier 2026
Very please with purchase used it for…
Very please with purchase used it for the first yesterday.
14 janvier 2026
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