Genuinely staff were so helpful like offering their assistance and advice which is a small touch but makes you more appreciated in a way, service was great too.. they knew more about pans than me!
Établissement
Changer d'établissementUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... Voir plus
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... Voir plus
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, Royaume-Uni
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de ProCook - Cheshire
We appreciate your positive feedback; we are so happy to hear that you enjoyed our helpful staff and the variety of items we offer!
I love the pans but a little dissapointed
I love the pans, I was worried that you can not purchase separately and I do like a few smaller saucepan. But bit the bullet and they have not disappointed. I love that they are well made and feel durable, I love the ceramic coating but does need a couple of soaks if you have a manged to burn ssomething. The only downfall and disappointment is that when using gas hob where the flames have sat at the base on the colour it has bleached it out, so a bit annoyed about that. So wont be going on show as originally intended. Overall a lovely set of pans for the price. Just.be mindful when using gas
24 mars 2026
Avis spontané
Réponse de ProCook - Cheshire
We appreciate your feedback on the pans. We're happy to hear that you find them well-made and durable. We understand your disappointment regarding the color change from the gas hob. We'll consider this feedback to improve our product's performance. Thank you for sharing your experience.
Réponse de ProCook - Cheshire
We appreciate you sharing that our staff was lovely and helpful and that you enjoyed our shop; it means a lot to our team!
Great Customer service.products are…
Great Customer service.products are good quality.l shopped ar cheshire oakes store. Staff were cheerful and very helpful.
18 mars 2026
Réponse de ProCook - Cheshire
We appreciate you taking the time to share your positive experience! We're so happy to hear that you received great customer service and found our staff cheerful and helpful.
Friendly and helpful staff who helped…
Friendly and helpful staff who helped us in our choice of knives, even allowing us to try out a demo set on some vegetables!
The assistant was able to answer my questions about the features on some of the knives, which helped in my purchase.
Did not feel pressurised into buying an expensive set of any additional items.
20 mars 2026
Réponse de ProCook - Cheshire
We're happy to hear that our team was friendly and helpful in guiding your knife selection. We appreciate that you enjoyed trying out the demo set and that our team was able to answer your questions without pressure. Thank you for your positive feedback!
Knowledgeable and Helpful
The young lady in the store was very knowledgeable and helpful and helped me choose the pans that I needed
21 mars 2026
Réponse de ProCook - Cheshire
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Cheshire
We appreciate your positive feedback on our great products at a great value price; we are so happy you are pleased!
l bought a set of chefs knives and l…
l bought a set of chefs knives and l was advised the best blades how they we're made and what knife to use with what food. l found the advise very professional and l would definitely return to this store.
11 mars 2026
Réponse de ProCook - Cheshire
We're happy to hear that the advice about the chef knives, their construction, and usage was professional. We appreciate your feedback and look forward to your return.
Réponse de ProCook - Cheshire
We appreciate you letting us know our staff was lovely and extremely helpful; it means a lot to our team.
Brilliant store in cheshire oaks…
Brilliant store in cheshire oaks friendly very helpful staff and amazing quality items.
14 mars 2026
Réponse de ProCook - Cheshire
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and friendly.
Good variety of articles available in…
Good variety of articles available in the outlet. Staff was cordial and helpful.
13 mars 2026
Pro cook at Cheshire Oaks is brilliant…
Pro cook at Cheshire Oaks is brilliant the staff are so helpful and really know their stuff!! The gentleman that served me on Monday the 8th was a credit to the store he went over and above to explain and help when purchasing a knife sharpener and knife block
12 mars 2026
I will definately visit again
Staff was helpful and let me try out the knives before I purchased them
29 janvier 2026
Helpful staff
The person serving had put something aside for me to collect about an hour previous to me visiting the shop, I was travelling a fair way and wanted to make sure they had the item.
On arrival the staff were very helpful and suggested also another item that I may have been interested in that was also on offer, which I did also purchase. I was buying the items for a gift.
7 mars 2026
Very good lady works in Cheshire Oaks
Very good lady works in Cheshire Oaks! Helps a lot!
And now I am extremely happy with my knives!
5 mars 2026
Réponse de ProCook - Cheshire
We appreciate you taking the time to leave us this great review! We're so happy to hear that the staff member was helpful and that you are happy with your knives.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.