The store at Fort kinnatd is very well stocked but not cluttered, easy to find what you are looking for.. The staff member was very friendly and professional.
Établissement
Changer d'établissementUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... Voir plus
L'entreprise a répondu
I called up a few days beforehand to ask about the product I wanted to buy to check it was in stock at Fort Kinnaird, the person on the phone was really helpful and confirmed there was stock availab... Voir plus
L'entreprise a répondu
Extremely helpful staff and the fact the casserole we wanted was in stock in a variety of colours. These casseroles are fantastic quality, so great to cook with and about a quarter of the price of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, Royaume-Uni
4,7
Excellent
448 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very approachable and efficient staff
29 juin 2026
The store at Fort Kinnard is very well stocked and an immaculate lay out.
The store at Fort kinnatd is very well stocked but not cluttered, easy to find what you are looking for.. The staff member was very friendly and professional.
29 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I love this shop it has such a great…
I love this shop it has such a great selection at all price ranges and the staff are very friendly and helpful
16 juin 2026
Réponse de ProCook - Edinburgh
We're so happy you enjoyed our great selection and friendly, helpful staff! We appreciate your kind words.
Réponse de ProCook - Edinburgh
We're glad you enjoyed our product and found our service and staff excellent!
There was two sales people at the desk…
There was two sales people at the desk that were more interested in discussing holidays than helping me. I was totally ignored. Had they approached me and asked if they could help additional sales would have been possible.
18 juin 2026
Réponse de ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Staff were friendly
Staff were friendly, approachable, knowledgeable and will to help. Store was well laid out which made it easy to find what I was looking for. Will definitely be back.
13 juin 2026
Réponse de ProCook - Edinburgh
We're so glad our team was friendly and knowledgeable, and that you found our store well-organized. We appreciate your kind words and look forward to your next visit!
shop was fairly empty and I got service…
shop was fairly empty and I got service straight away. Product seems sturdy and well made.
5 juin 2026
Terrible product design and even worse…
Terrible product design and even worse customer service - Absolute joke!
I purchased a USB Milk Frother from the Fort Kinnaird store, and it is hands down the worst appliance I have ever bought. It only has one speed setting, which is so aggressively fast and violent that it instantly splashes milk all over the kitchen, making it completely unusable.
When I tried to return it, the store refused because it had been "used". How am I supposed to know a product has a major design flaw without plugging it in first? I then contacted their central customer service, and an advisor named Karen literally blamed me, claiming I "put too much milk in it" without having a clue about how I used it.
Absolute lack of accountability and rigid, insulting customer service. They prefer to pocket your money for a faulty, poorly designed product rather than help a customer. Avoid ProCook appliances at all costs—I had to buy a Bialetti instead to get something that actually works. Disgraceful.
5 juin 2026
Avis spontané
Réponse de ProCook - Edinburgh
Thank you for your review, we will pass this over to the relevant department
Superb quality
Staff is very nice. Quality of products superb.
If you're reading this, and wonder if it's worth- YES. I'm slowly swapping all my kitchen stuff to ones from ProCook due to an insane quality, rare sight nowadays.
30 mai 2026
Réponse de ProCook - Edinburgh
We're so happy to hear our staff was nice and you find the quality of our products superb! It's wonderful to know you're enjoying your items. Thank you for your kind words.
Réponse de ProCook - Edinburgh
We're so glad our advisor was knowledgeable and helpful!
Réponse de ProCook - Edinburgh
We're glad you appreciate our detailed product information. Thank you!
As always a credit to your staff for…
As always a credit to your staff for their excellent service and friendly manner
19 mai 2026
Réponse de ProCook - Edinburgh
We're so glad you appreciated our staff's excellent service and friendly manner! Thank you for your kind words.
Buying Cast Iron I saw Online in Store
I called up a few days beforehand to ask about the product I wanted to buy to check it was in stock at Fort Kinnaird, the person on the phone was really helpful and confirmed there was stock available. This meant I was able to go pick up the item in person instead of ordering online and paying for delivery.
When I went to buy the item the transaction was quick and easy.
11 mai 2026
Réponse de ProCook - Edinburgh
We're so glad to hear our team at Fort Kinnaird provided helpful service and made your in-store pickup quick and easy. Thank you for sharing your positive experience with us!
Help was immediate and successful.
15 mai 2026
Réponse de ProCook - Edinburgh
We're glad we could help!
2 really friendly employees answered…
2 really friendly employees answered all our questions and it just felt like you buy the right thing :-)
9 mai 2026
Réponse de ProCook - Edinburgh
We're so glad our team was friendly and helpful, ensuring you felt confident in your purchase! Thank you for your kind words.
Réponse de ProCook - Edinburgh
We're happy to hear that our staff was helpful and that you were able to find the saucepan lid you needed. Thank you for your positive feedback!
Réponse de ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Edinburgh
We appreciate you letting us know you were impressed with our staff and choices; it means a lot to our team.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, and good quality items
11 mai 2026
Réponse de ProCook - Edinburgh
We're glad to hear our staff was helpful and knowledgeable, and you liked our items.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.