Very helpful staff member, who gave us her honest point of view on which pots would work best for us, This was an upgraded set from my old pots from procook. I needed induction ones. These new ones ar... Voir plus
Établissement
Changer d'établissementUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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Lisez les avis des autres
Shopping at pro cook was pleasant and calming as staff were helpful and professional there was no hurry to choose anything and they were knowledgeable about the products will certainly shop there agai... Voir plus
Very helpful staff . A problem occurred with my Procook ayrfryer, after 18 months.still within it's 2 year warranty. . I phoned the Procook shop at Gretna where I purchased it. And was delighted to... Voir plus
L'entreprise a répondu
They are an excellent company myself and my husband use whenever we pop into Gretna. We have never had a problem if we had to exchange anything. The staff are great and always very friendly so the se... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, Royaume-Uni
4,9
Excellent
964 avis
Demande des avis aux clients
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Shopping at pro cook was pleasant and…
Shopping at pro cook was pleasant and calming as staff were helpful and professional there was no hurry to choose anything and they were knowledgeable about the products will certainly shop there again
27 août 2026
Excellent service
Excellent service. Easy to deal with staff on duty who where very pleasant.
29 août 2026
Visited ProCook at Gretna gateway…
Visited ProCook at Gretna gateway today. Fantastic service, very helpful staff. Will be returning for sure.
29 août 2026
Sales lady was very helpful knew her…
Sales lady was very helpful knew her stuff and helped us make a good choice.
24 août 2026
Very helpful staff
24 août 2026
both assistants were very attentive and…
both assistants were very attentive and helpful.
26 août 2026
Fantastic customer service.
20 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Lovely experience
Lovely experience, nice helpful staff, great selection of goods. Would recommend.
17 août 2026
Réponse de ProCook - Gretna
We're so glad you had a lovely experience and found our staff helpful! We're also happy you enjoyed our great selection of goods. Thank you for your kind words.
nylon blade palette knife purchase
Went in looking for a nylon blade palette
knife that I’ve been unable to find anywhere else. Staff were helpful in directing me to this item. Very pleased with purchase.
14 août 2026
Réponse de ProCook - Gretna
We're so pleased our staff were helpful in directing you to the nylon blade pallet knife you were looking for! We're delighted you're very pleased with your purchase.
Staff are always friendly and very helpful
Went to ProCook to buy some new pans. Staff explained the differences on a couple of sets we were looking at. Very happy with the set that we purchased.
16 août 2026
Réponse de ProCook - Gretna
We're so glad our staff could help you understand the differences between the pan sets. We're delighted to hear you're very happy with your purchase!
Excellent quality
12 août 2026
Réponse de ProCook - Gretna
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
Réponse de ProCook - Gretna
We appreciate your positive feedback! We are so happy that you enjoyed our lovely shop and that our service was good.
A place to shop!…
On entering the shop the staff were friendly and helpful when choosing a set of pans. Their product knowledge was excellent.
15 août 2026
Réponse de ProCook - Gretna
We're so pleased to hear that our staff were friendly and helpful when you were choosing a set of pans! It's wonderful to know their product knowledge was excellent.
Staff member was really helpful and…
Staff member was really helpful and nothing was to much bother to her.
Very happy with purchase.
14 août 2026
Réponse de ProCook - Gretna
We're so happy to hear that one of our staff members was really helpful and made your experience a positive one! It's wonderful that you are very happy with your purchase. Thank you for your kind words.
Réponse de ProCook - Gretna
We're so pleased to hear that you had a positive experience with our staff, enjoyed our quick service, and loved our products! Thank you for your wonderful feedback.
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