Good range of kitchen products and excellent staff who have good knowledge of those products. New Harrogate shop was very helpful without being pushy. My only negative is the endless sales and speci... Voir plus
Établissement
Changer d'établissement7-11 Princes Street, HG1 1NG Harrogate, GB
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Lisez les avis des autres
The store had moved without altering contact details online. I contacted another store for advice; they contacted the store immediately - who got back to me in minutes. I asked them to put an item a... Voir plus
The shop assistant was very helpful in choosing the item I was looking for. It was the first time shopping at ProCook. It won't be the last.
fantastic store with lovely helpful staff. great range of high quality kitchen ware. there were some great offers on sale which caught my eye as was long for some replacement kitchen knives. very sati... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
7-11 Princes Street, HG1 1NG, Harrogate, Royaume-Uni
4,9
Excellent
342 avis
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Les gens ont aussi consulté
Great customer service
Great customer service. Had picked up the wrong cookware in the store and exchanged it no issue. Used for the first time and feels great quality. Will definitely buy again when I need to replace entire pan set
21 août 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Nicely set out store
Nicely set out store
Good Quality Proy
Very helpful and knowledgeable staff
7 août 2025
Réponse de ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our store layout, product quality, and helpful staff.
Friendly staff with good knowledge and…
Friendly staff with good knowledge and a willingness to help.
1 août 2025
Réponse de ProCook - Harrogate
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff friendly, knowledgeable, and helpful.
Very pro active and helpful staff
1 août 2025
Réponse de ProCook - Harrogate
We appreciate you letting us know that our staff was proactive and helpful! We are so glad to hear it.
Réponse de ProCook - Harrogate
We appreciate your positive feedback! We're so glad to hear that you found our staff friendly and helpful and enjoyed our excellent range of products.
Staff very helpful.
Staff very helpful.
Great choice of products to suit a variety of budgets.
Got just what I needed
16 juillet 2025
Réponse de ProCook - Harrogate
We're so glad to hear that our staff was helpful and that you found a great choice of products to suit a variety of budgets! We're happy you got just what you needed.
Réponse de ProCook - Harrogate
We appreciate your positive feedback! We're so glad you found our staff friendly and knowledgeable and enjoyed our good quality products.
Knowledgeable and helpful staff
Knowledgeable and helpful staff . Made it easier to choose the best product for our needs
31 mai 2025
Réponse de ProCook - Harrogate
We're so glad our knowledgeable and helpful staff made it easier to choose the best product for your needs. Thanks for your review!
Helpfully staff
Very helpful and friendly member of staff that had good knowledge of product.
30 mai 2025
Réponse de ProCook - Harrogate
We're delighted to hear that a member of our staff was helpful, friendly, and knowledgeable about our products. Thanks for your review!
Excellent customer service in Harrogate
Friendly knowledgeable staff gave lots of advice on the products
25 mai 2025
Réponse de ProCook - Harrogate
We appreciate your feedback! We're happy to hear our staff was friendly, knowledgeable, and offered helpful advice.
Holiday must visit shop
Visit this shop every time we visit/stay in Harrogate and always find something to buy. Great value and choice of items to fit every budget. Staff are so friendly and helpful every time, wish they'd get a store in my home town.
28 mai 2025
Réponse de ProCook - Harrogate
We're so glad you enjoy visiting our shop in Harrogate and always find something you love. We appreciate your kind words about our friendly and helpful staff and the value and choice we offer. We appreciate your feedback!
Good choice and service
Well stocked store, good choice of any specific item. Efficient service.
20 mai 2025
Réponse de ProCook - Harrogate
We're happy to hear you found our store well-stocked with a great selection and efficient service. Thank you for your positive feedback!
Perfect service...thank you
Very polite staff, no pressuring, allowed us time to browse and when we selected our product the process of the sale was efficient.
Great use of the sales space since removing second floor.
24 mai 2025
Réponse de ProCook - Harrogate
We're happy to hear that you found our staff polite and appreciated the browsing experience. We're also glad the sales process was efficient and that you like the updated space. Thank you for your feedback!
Great selection of products
Great selection of products , excellent customer service and friendly staff.
Brilliant bank holiday discount too !
23 mai 2025
Réponse de ProCook - Harrogate
We appreciate your positive feedback! We're glad you found a great product selection, excellent service, and friendly staff. We're also happy you enjoyed the bank holiday discount!
The local store in Harrogate is great
The local store in Harrogate is great! The staff and especially Miryam are very knowledgeable and very helpful.
My favorite store in Harrogate
12 mai 2025
Réponse de ProCook - Harrogate
We appreciate your kind review! We're happy to hear that you find our local store in Harrogate great and our staff knowledgeable and helpful. We aim to provide excellent service to all our customers, and we're glad you enjoyed your experience.
Very happy with ProCook
Great service and a nice product at a good price. A range of products to choose from too - I’d previously looked in Lakeland but their bread knives were twice the price.
A shame the subsequent discount voucher needs to be used within a week (for those of us who don’t live near big shops) but that really is a minor detail.
17 avril 2025
Réponse de ProCook - Harrogate
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear you were happy with our service, product selection, and pricing. We strive to offer a wide range of high-quality products at competitive prices, and we're glad you found what you were looking for. We appreciate your feedback regarding the voucher validity period. We understand that this can be a limitation for customers who live further away from our stores. We'll certainly take your feedback into consideration as we continue to improve our offerings.
Lovely experience
Top class staff and first class service and a lovely shop to be in and have a look around
15 avril 2025
Réponse de ProCook - Harrogate
Thank you for your kind review! We are delighted to hear that you enjoyed our shop and appreciated our staff's service. We strive to create a welcoming and enjoyable shopping experience for all our customers, and we are glad you found it so. We appreciate you taking the time to share your feedback.
I returned a product I was unhappy…
I returned a product I was unhappy with, the staff were very helpful and gave good advise to an alternative item
9 avril 2025
Réponse de ProCook - Harrogate
Thank you for your positive feedback! We're glad to hear that our staff was able to assist you in finding a suitable alternative. We strive to provide our customers with helpful and knowledgeable service, and we're happy to know that your experience met those expectations. We appreciate you taking the time to share your feedback.
Always lots of helpful advice
Even though Pro Cook have a massive online presence, we always prefer to pop into their Harrogate store where there’s always a friendly welcome and lots of advice.
5 avril 2025
Réponse de ProCook - Harrogate
We appreciate your kind words and are delighted to hear about your positive experience at our Harrogate store. We strive to provide a welcoming and helpful environment for all our customers, and it's wonderful to know that our team has lived up to that standard. Thank you for choosing us and for taking the time to share your feedback.
Very helpful staff and good products
29 mars 2025
Réponse de ProCook - Harrogate
Thank you for your kind review! We're so glad to hear you found our staff helpful and appreciated the quality of our products. We strive to provide excellent customer service and a wide selection of high-quality items. We appreciate your feedback.
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