The store is neat and all employees were very professional. (My kitchen tools are all from this store so I met most off the staff🥰)Kitchen ware seems intimidating due to its low price but actually ex... Voir plus
Établissement
Changer d'établissementUnit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX Hatfield, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We bought a measuring Jug from Pro Cook at Hatfield galleria which we did not notice had a crack were the handle joined the bowl. However without a formal request Procook have offered to replace... Voir plus
L'entreprise a répondu
We got ProCook pans for our wedding 21 years ago and they've served us very well. So when we got a new induction oven and needed new pans, ProCook wqs the obvious choice. The lady in the shop was extr... Voir plus
L'entreprise a répondu
Visited the Galleria in Hatfield last week to renew some procook knives and pans - This happends rarely as their products are so good. The young lady who served me was so friendly, helpful and very kn... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX, Hatfield, Royaume-Uni
4,8
Excellent
310 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ProCook - Hatfield
We appreciate you taking the time to leave us this great review! We are so happy to hear that you found our staff helpful and our store clean.
Good experience
We went for a new set of saucepans.
The lady who served us was very helpful showing us the options and what was available.
It is our go to store for kitchen items
1 août 2025
Réponse de ProCook - Hatfield
We're happy to hear that the service you received while choosing your new saucepans was so helpful. It's great to know we're your go-to store for kitchen items. Thank you for your positive feedback!
Quality products and Value for money.
The products in store were good quality and the sales representative was very helpful and knowledgeable. The products were well displayed, overall a pleasant shopping experience.
25 juillet 2025
Réponse de ProCook - Hatfield
We're so glad you found our products to be of good quality and well displayed! It's great to hear that our sales representative was helpful and knowledgeable and that you had a pleasant shopping experience. Thanks for your positive feedback!
The shop has all my kitchen and dining stuff. Staff are lovely and helpful❤️
I bought teacups plus saucers previous week and they are so beautiful ; also looked at their cutlery sets at the same time .
Last Sunday I went back to this beautiful shop to buy the cutlery set- the sales ladies are very helpful and nice. I will return to buy more cutlery sets next week🥰
20 juillet 2025
Réponse de ProCook - Hatfield
We're happy to hear that you find our teacups beautiful. We're also glad you enjoyed your experience purchasing the cutlery set and that our sales ladies were helpful. We appreciate your intention to return next week!
Réponse de ProCook - Hatfield
We're happy to hear that you find our kitchenware to be sharp, colorful, and a great value. Thank you for your positive feedback; it means a lot to us!
How to train your staff to be more helpful
Got few cold shoulders from the shop assistant before getting a simple Yes or No to my question of "where do you keep your spoons"!!!
Too busy rapping an item for another customer was her excuse. !
2 juillet 2025
Réponse de ProCook - Hatfield
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
I found the item that I was looking for…
I found the item that I was looking for because the layout was clear and tidy and the staff were friendly and helpful.
1 juillet 2025
Réponse de ProCook - Hatfield
We're happy to hear that you found what you were looking for! We appreciate your feedback regarding our clear and tidy layout, and our friendly, helpful staff.
Réponse de ProCook - Hatfield
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Your staff was very helpful in terms of…
Your staff was very helpful in terms of the quality of choice. I ended up taking her advice which makes my choice easier.
23 juin 2025
Réponse de ProCook - Hatfield
We're happy to hear that our staff was helpful in guiding your choice. We appreciate your positive feedback and are glad we made your decision easier!
Very helpful staff
The staff were very helpful and provided useful information allowing us to choose the right product.
21 juin 2025
Very friendly and helpful staff
Very friendly and helpful staff. First visit to the store and was very impressed. I will definitely return.
25 mai 2025
Réponse de ProCook - Hatfield
We're happy to hear that you found our staff friendly and helpful during your first visit! We appreciate your positive feedback and look forward to your return.
A happy customer
Some very good products, I bought more than I intended. The shop assistant was friendly and helpful. I shall visit the shop again.
26 mai 2025
Réponse de ProCook - Hatfield
We appreciate your positive review! We're glad to hear that you found some great products and that our shop assistant was helpful. We look forward to your next visit!
Réponse de ProCook - Hatfield
We appreciate your positive feedback! We're glad you find our product range and prices reasonable.
The perfect place for useful and stylish kitchen ware.
This is a lovely shop to browse in and their stock is always good quality. The staff are cheerful, friendly and ready with helpful advice if you need it.
20 mai 2025
Réponse de ProCook - Hatfield
We're glad you find our shop lovely to browse and appreciate the quality of our stock. We're happy to hear that you find our staff cheerful, friendly, and helpful. We appreciate you taking the time to share your positive feedback.
The shop assistant that attended to me…
The shop assistant that attended to me was very helpful in helping me get a good deal. She was polite and friendly.
12 mai 2025
Réponse de ProCook - Hatfield
We're happy to hear that our shop assistant was helpful, polite, and friendly while assisting you in getting a good deal. We appreciate you sharing your experience.
Great experience
The young lady in store that served me was lovely. Very knowledgeable, had a friendly attitude, and very helpful
16 mai 2025
Réponse de ProCook - Hatfield
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding our team member's knowledge and helpful attitude!
Réponse de ProCook - Hatfield
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service, and we're delighted to hear that our staff was helpful and knowledgeable.
Réponse de ProCook - Hatfield
Thank you for your kind review! We are thrilled to hear that you were satisfied with both our service and products. Your feedback is truly appreciated.
Great shop, friendly service
The shop has everything you never knew you needed in your kitchen, and more - we got a bit carried away, so beware! Staff were friendly and prices in the outlet store were significantly lower than RRP.
29 avril 2025
Réponse de ProCook - Hatfield
Thank you for your kind review! We're thrilled to hear you found so many exciting items in our kitchenware collection. It sounds like you had a wonderful time browsing our selection. We're also delighted that you appreciated the friendly service and the great value offered in our outlet store. We strive to provide a wide range of products at competitive prices, and we're glad you found it worthwhile.
Réponse de ProCook - Hatfield
Thank you for your kind review! We're so glad to hear that you found our shop assistant helpful and our products to be of high quality. We strive to provide excellent customer service and a wide selection of quality items. We appreciate your feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.