Attendants were very helpful and patient, I was looking for a specific set of knives for my mum and was assisted with finding each and every one listed as I was having a bit of a tough time finding th... Voir plus
Établissement
Changer d'établissementUnit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB
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Lisez les avis des autres
We only went in to look around but were bowled over at the quality of dinnerware and the prices on offer. Staff were very helpful and put us under no pressure to buy . Quality and choice was exact.
As we are about to have a new kitchen fitted with an induction hob , we were looking to upgrade our pots etc. The assistant in the Livingston store couldn't have been more helpful, explaining the pros... Voir plus
L'entreprise a répondu
I cannot praise the staff at the Livingston branch enough, I popped into replace a granite wok which was showing signs of pitting after much use. The assistant said “ but they have a 25 year guarant... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, Royaume-Uni
4,9
Excellent
757 avis
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Réponse de ProCook - Livingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great staff interaction
Great staff interaction, very helpful, initially thought the store was out of the product that I had been looking for but another colleague went and checked the stock room and located the item.
Was so thankful for them taking the time to do this as I had checked online and in 3 other stores
19 octobre 2025
Réponse de ProCook - Livingston
We're glad to hear that our staff was helpful and located the item you were looking for. We appreciate you taking the time to share your positive experience with us. Thank you!
Réponse de ProCook - Livingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very Impressed With The Produxt Range & Sales Representative
When I visited your store in McArthur Glen Livingston, the sales representative who served me could not have been nice enough, she was very friendly and knowledgeable about the products I purchased, especially stating that the set of steak knifes not being dishwashable as I would have never checked.
15 octobre 2025
Réponse de ProCook - Livingston
We're glad you enjoyed your experience at our McArthur Glen Livingston store. It's great to hear that our sales representative was so helpful and knowledgeable. We appreciate you taking the time to share your positive feedback!
Frying Pan woes
I cant remember the lady's name who served me but that is more me being bad with names than a reflection on her. She was very knowledgeable about the frying pans and helped me select the one I would need. Great service and left very happy!
14 octobre 2025
Réponse de ProCook - Livingston
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our team member's expertise and assistance in selecting the right frying pan for your needs. Thank you for your feedback!
Réponse de ProCook - Livingston
We appreciate your positive feedback. We are so happy to hear our staff was helpful, knowledgeable, and friendly to you. Thank you.
Had an issue with a couple of pans and…
Had an issue with a couple of pans and they were replaced without question. Excellent service, support and backup.
15 octobre 2025
Réponse de ProCook - Livingston
We're happy to hear the pan replacement process was seamless. We appreciate your feedback regarding our excellent service, support, and backup. Thank you!
Réponse de ProCook - Livingston
We appreciate your positive feedback! We're so glad you enjoyed our great products and service.
Very helpful staff and fantastic…
Very helpful staff and fantastic stainless steel cookware
13 octobre 2025
Réponse de ProCook - Livingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful.
Great service
I had to return a faulty pan the staff were friendly and replaced it with no bother.
4 octobre 2025
Réponse de ProCook - Livingston
We're happy to hear that our staff were friendly and that replacing the faulty pan was easy for you. Thanks for your positive feedback!
Stewart in the Livingston store was…
Stewart in the Livingston store was fantastic and provided amazing customer service during my recent visit to the Livingston branch Saturday 11 October.
I was looking to buy a new sauté pan to replace the one I already had(a previous Procook purchase and was going to throw it out) as it had lost its non stick ability.
I couldn’t remember exactly when I purchased the pan so Stewart checked the system and was able tell me when it was bought and that it was still under warranty Stewart advised me to email with the information he required to process a replacement pan.
I sent Stewart an email when I got home and shortly afterwards he advised that he had arranged for a replacement to be sent. He also advised when I would receive it, it arrived the following morning less than 24 hours later.
I would not hesitate to recommend Procook to anyone.
11 octobre 2025
Réponse de ProCook - Livingston
We're happy to hear that you had such a positive experience during your visit to our Livingston store. It's great to know that you received amazing customer service and that we could help resolve the issue with your sauté pan so efficiently. We appreciate you recommending us!
Réponse de ProCook - Livingston
We're happy to hear that the service was first class and that you had a good shopping experience. Thank you for your positive feedback!
Excellant customer service
9 octobre 2025
Réponse de ProCook - Livingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Fabulous service from Stewart
Fabulous service from Stewart, he has excellent knowledge of the product range. He gave us excellent advice choosing pans for our new induction hob.
9 octobre 2025
Réponse de ProCook - Livingston
We're glad to hear that our staff member provided fabulous service and excellent advice while choosing pans for your new induction hob. We appreciate your positive feedback!
Réponse de ProCook - Livingston
We appreciate you letting us know our staff was helpful and you found excellent quality. Thank you for your positive feedback!
Great Quality
I bought two pans and some knives. I love the quality of Pro Cook and the products are a joy to use
3 octobre 2025
Réponse de ProCook - Livingston
We're happy to hear that you are enjoying the Pro Cook pans and knives you purchased. It's great to know our products bring you joy. Thank you for your feedback.
Réponse de ProCook - Livingston
We appreciate your positive feedback. We are so happy to hear that our staff was polite and helpful to you during your visit, as always.
Réponse de ProCook - Livingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent range at very good prices
While it's not what you're looking for when you're shopping on a Sunday afternoon, it's good to get quality pots and pans at an excellent price. The range available is extensive, so it's easy to find exactly what you want. The staff are knowledgeable, so they can guide you to what you require.
5 octobre 2025
Réponse de ProCook - Livingston
We appreciate you sharing your shopping experience. It's great to know you found quality cookware at an excellent price and that our extensive range and knowledgeable staff helped you find exactly what you wanted.
Réponse de ProCook - Livingston
We appreciate your positive feedback regarding our nice staff, great selection, and price; we are so happy you enjoyed them!
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