A staff member approached us within a few minutes of entering the store. Asked if we were after anything I particular. Told her we were looking for a paring knife. She showed us where they were, gave... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit C2, Merryhill Shopping Centre, DY5 1QP Dudley, GB
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Went in looking for some pans and the salesman was really good. Talked us through the different types of pan and gave us a good recommendation of the tri-ply. Didn't get his name but he had glasses an... Voir plus
L'entreprise a répondu
Quality product at a reasonable price. Would have given 5 stars if the person serving didn't appear so disinterested and was a bit more attentive.
ProCook's own brand Professional X50 8" chef's knife is at the low end of a range with exotic damascus blades for a squillion quid at the top. You get to test-drive the knife in the shop with potato... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, Royaume-Uni
- 01384 912084
4,9
Excellent
679 avis
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Staff very pleasant and had good…
Staff very pleasant and had good customer service which is very unusual these days.
23 juillet 2026
Got to try knives at store
Got to try knives at store . I was not pressurised to buy the most expensive. Given honest and useful advice
20 juillet 2026
Went in for knife
Went in for knife, left with knife and fork. Poppy was excellent. Sorry english bad.
18 juillet 2026
Avis spontané
The staff were very helpful as I was…
The staff were very helpful as I was looking for a left handed tin opener. They took me to one that was in the sale and it was ideal. I wish I had of bought 2. As then I will have a spare one if it breaks.
17 juillet 2026
Staff very helpful & I got exactly what…
Staff very helpful & I got exactly what I needed.
13 juillet 2026
The sales lady was very helpful
12 juillet 2026
We love pro cook products .they are…
We love pro cook products .they are longlasting .
12 juillet 2026
Quality product at a reasonable price
Quality product at a reasonable price. Would have given 5 stars if the person serving didn't appear so disinterested and was a bit more attentive.
8 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent staff
Went in looking for some pans and the salesman was really good. Talked us through the different types of pan and gave us a good recommendation of the tri-ply. Didn't get his name but he had glasses and lots of hair. The other staff were also helpful aswell.
26 juin 2026
Avis spontané
Réponse de ProCook - Merry Hill
We're so glad to hear you had such a positive experience with our team! It's wonderful that our salesman was able to help you choose the perfect tri-ply pans, and we appreciate your kind words about the helpfulness of our other staff as well.
Excellent shop
We found the assistant in the shop very helpful and knowledgeable with the goods in shop.
And to be able to try out the goods I had purchased.
And they had a very good range of goods.
We went there because i had been bought something from there and was very pleased with it.
So yes I will shop there again. And fully recommend this shop. Very pleased shopper.
29 juin 2026
Réponse de ProCook - Merry Hill
We're so pleased to hear you had such a positive experience and found our assistant helpful and knowledgeable. It's wonderful that you were able to try out the goods and appreciated our range. We look forward to welcoming you back!
Excellent service and our assistant was…
Excellent service and our assistant was super helpful.
3 juillet 2026
Réponse de ProCook - Merry Hill
We're so glad you experienced excellent service and found our assistant to be super helpful. We truly appreciate your positive feedback!
Wonderful
The pro cook team in merry hill were great! So friendly, helpful and knowledgeable. A great experience, I would definitely return!
2 juillet 2026
Réponse de ProCook - Merry Hill
We're so glad you enjoyed our well-laid-out store and found our staff helpful! Thank you for your kind words.
Réponse de ProCook - Merry Hill
We appreciate your positive feedback on our cookery items and our shop. We're so happy you enjoyed your experience!
Réponse de ProCook - Merry Hill
We appreciate your kind words about our staff and products. Thank you for taking the time to share your positive experience with us!
Réponse de ProCook - Merry Hill
We're so glad you enjoyed our service and found our store well-kept with lovely products! Thank you for your kind words.
I bought some stuff and the quality is…
I bought some stuff and the quality is really good
30 juin 2026
Réponse de ProCook - Merry Hill
We're so pleased to hear that you are happy with the quality of your recent purchases! Thank you for your positive feedback.
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