Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Voir plus
Établissement
Changer d'établissementUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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Lisez les avis des autres
I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... Voir plus
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... Voir plus
L'entreprise a répondu
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 20 209 The Westgate, OX1 1PE, Oxford, Royaume-Uni
4,8
Excellent
355 avis
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Knife racks: either or....
Deciding which knife rack would be the better the better choice. A magnetic one or a free standing open top. After a bit of
do we or don't we, we chose a free standing one without the (straws?).
The manager was most helpful and not being pushy, unlike in some other shops.
10 novembre 2025
Réponse de ProCook - Oxford
We're happy to hear that the manager was helpful during your knife rack selection! We appreciate you noting the pressure-free environment we aim to provide. Thank you for your positive feedback.
Staff are always really friendly and…
Staff are always really friendly and helpful. Good range of products at reasonable prices.
7 novembre 2025
Réponse de ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful and liked our products.
Réponse de ProCook - Oxford
We're happy to hear that our shop assistant was helpful. We appreciate your positive feedback and your time!
Assistant very helpful
Assistant very helpful. Tried to make an educated choice for a purchase and the assistant went out of his way to help.
30 octobre 2025
Réponse de ProCook - Oxford
We're happy to hear that our assistant was helpful and went the extra mile to assist you in making an informed purchase. Thank you for your positive feedback!
It’s worth a visit!
In this in addition to my previous visits to ProCook I have always been treated well and helped when I needed it. Highly recommended.
27 octobre 2025
Réponse de ProCook - Oxford
We appreciate you taking the time to share your positive experiences with us. We're happy to hear that you've consistently been treated well and received helpful assistance during your visits. Thank you for your recommendation!
Réponse de ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful in the store also very…
Very helpful in the store also very knowledgeable
20 octobre 2025
Réponse de ProCook - Oxford
We're glad our team could provide helpful and knowledgeable assistance. We appreciate your positive feedback and your time.
Excellent service
Excellent service. It makes a really nice change to speak with staff who really know their products and are able to recommend exactly what you need. I shall definitely be returning.
9 octobre 2025
Réponse de ProCook - Oxford
We're happy to hear you received excellent service and appreciate that our staff's product knowledge allowed them to recommend exactly what you needed. We look forward to your return!
Great product at a great price
Great product at a great price. Great service in store too
13 octobre 2025
Réponse de ProCook - Oxford
We appreciate your positive feedback! We're so happy you liked our great product, great price, and the service in our store.
Good quality, fair prices
The store was clean and nice, had pretty much anything you'd need in a kitchen, and different price levels to choose from. Friendly staff, good deals.
8 octobre 2025
Réponse de ProCook - Oxford
We're so glad to hear that you found our store clean and well-equipped with a variety of kitchen items at different price points. We appreciate your kind words about our friendly staff and good deals!
Delivery didn’t call except for the…
Delivery didn’t call except for the first time; package broken seriously and 1 piece in the pot watcher set missing.
2 octobre 2025
Réponse de ProCook - Oxford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Réponse de ProCook - Oxford
We're happy to hear that your personal experience was very good. Thank you for sharing your positive feedback with us; we appreciate it.
Great in-store experience!
Great product reasonably priced. Terrific customer service.
7 octobre 2025
Réponse de ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy you liked our product, price, and customer service.
the shop staff was impeccable.
1 octobre 2025
Réponse de ProCook - Oxford
We appreciate your positive feedback; we are so happy to hear you found our shop staff impeccable.
Réponse de ProCook - Oxford
We're happy to hear that you had an amazing experience! We appreciate you choosing to shop with us, and we value your loyalty.
Réponse de ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great staff to help you figure your way…
Great staff to help you figure your way around and an amazing selection of products
18 septembre 2025
Réponse de ProCook - Oxford
We appreciate you taking the time to share your experience with us! We're so happy to hear that our staff and product selection were amazing.
Réponse de ProCook - Oxford
We're so happy to hear that our fruit knife works well for you! Thank you for sharing your positive experience with our product.
Got exactly what I wanted …
Got exactly what I wanted for a good price. Staff very nice and I'd been looking for a palette knife for ages.
19 septembre 2025
Réponse de ProCook - Oxford
We're so happy you found the palette knife you were looking for at a good price. We appreciate your kind words about our staff. Thanks for the positive feedback!
Enthusiasm of staff
18 septembre 2025
Réponse de ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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