A very helpful assistant, who explained the products to me and answered my questions. First class staff.My only frustration was they didn't sell pepper and salt for the grinders, so I had to visit an... Voir plus
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The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... Voir plus
L'entreprise a répondu
I already loved the products that ProCook produce. Was a great surprise to see a shop open up in The Oracle, Reading just over a year ago. The shop offers a fantastic rangfe of cookware, almost all of... Voir plus
L'entreprise a répondu
Good customer service, knowledgeable staff. So overall you’re doing well. I am disabled so I am reliant on good service from shop staff.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 33, The Oracle, RG1 2AH, Reading, England, Royaume-Uni
- 0118 370 2088
4,8
Excellent
196 avis
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A very helpful assistant
A very helpful assistant, who explained the products to me and answered my questions. First class staff.My only frustration was they didn't sell pepper and salt for the grinders, so I had to visit another shop.
10 juin 2026
Lovely shop
Lovely shop. Friendly and helpful staff. Great selection of products and good prices
3 juin 2026
I liked products at this store and…
I liked products at this store and prices are also good. I bought big bowl ( not decided for what yet), and really liked the white porcelain jug for sauces. Products seem to be high quality. I have not tested them yet as It is my first purchase there. Overall is very good.
6 juin 2026
Very good service and the assistant…
Very good service and the assistant knew his products when I asked him questions about different frying pans and makes.
4 juin 2026
Nice products and friendly staff
28 mai 2026
Good customer service
Good customer service, knowledgeable staff. So overall you’re doing well. I am disabled so I am reliant on good service from shop staff.
2 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The gentelman serving me was very…
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his suggestion i came away with 3 extremly good quality products.
The shop itself was clean,well layed out and easy to navigate as i suffer with a disability.
29 mai 2026
Réponse de ProCook - Reading
We're delighted to hear about your positive experience and that our team member was so helpful in assisting you. It's wonderful that you found great value and quality products. We appreciate your kind words about our store's layout and cleanliness.
It was nice to visit the shop, as it was on the day of their anniversary.
It was nice to visit the shop,
Staff was very polite,
Products are of very good quality.
23 mai 2026
Réponse de ProCook - Reading
We're so glad you enjoyed your visit, found our staff polite, and appreciated our quality products! Thank you for your kind words.
Alex did a fantastic job explaining…
Alex did a fantastic job explaining about the items I was looking for. Her customer service was excellent, and she made the whole experience easy and enjoyable.
22 mai 2026
Réponse de ProCook - Reading
We're so pleased to hear our team member provided excellent customer service and made your experience easy and enjoyable. Thank you for your wonderful feedback!
I always have great experience in the…
I always have great experience in the ProCook shop. The team are always available and so very helpful.
22 mai 2026
Réponse de ProCook - Reading
We're so happy to hear you always have a great experience! We appreciate your kind words about our helpful team.
Delivering quality items with unique…
Delivering quality items with unique colors which makes the items look great!I am pleased with the items and would recommend .
21 mai 2026
Réponse de ProCook - Reading
We appreciate your positive feedback! We're so happy to hear you're pleased with our quality items and unique colors.
Réponse de ProCook - Reading
We appreciate your kind words!
Réponse de ProCook - Reading
We are glad you are happy with your items.
Réponse de ProCook - Reading
We are happy to hear that you are enjoying our products. We appreciate your positive feedback.
good customer service
There was good customer service and staff answered all of my questions
15 mai 2026
Réponse de ProCook - Reading
We're so glad our staff provided great service and answered all your questions!
Great range and prices and helpful staff
11 mai 2026
Réponse de ProCook - Reading
We appreciate your kind words about our range, prices, and staff!
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