Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
Établissement
Changer d'établissementUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
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Lisez les avis des autres
Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, t... Voir plus
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
L'entreprise a répondu
Frying pan number 3. First one completed damaged and replaced. Number 2 using it made me totally stressed out - I know! Solution was number 3, non stick, perfect omelette! The staff at my local store... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, Royaume-Uni
4,9
Excellent
676 avis
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Christmas shopping
Great customer service very informative and professional but very friendly too also good range of quality products
12 novembre 2025
Réponse de ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our customer service informative, professional, and friendly, and liked our quality products.
Very helpful assistant.
12 novembre 2025
Réponse de ProCook - Talke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The assistant was very helpfull indeed…
The assistant was very helpfull indeed and the quality was very good.
11 novembre 2025
Réponse de ProCook - Talke
We appreciate your positive feedback! We are so happy to hear that you found the assistant helpful and that you liked the very good quality.
Helpfull polite staff lovley shop
11 novembre 2025
Réponse de ProCook - Talke
We appreciate you letting us know our staff was helpful and polite; it means a lot to our team that you enjoyed our shop.
The sales lady was extremely helpful…
The sales lady was extremely helpful and knowledgable.
10 novembre 2025
Réponse de ProCook - Talke
We're happy to hear that the sales lady was helpful and knowledgeable! Thank you for your positive feedback; we appreciate it.
Great service the sales person very helpful
Great service the sales person very nice helped with good knowledge of the product and that's why I choose the product..
6 novembre 2025
Réponse de ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received great service and helpful knowledge of our products.
The lady was really helpful
The lady was really helpful and we were guided to what we were looking for.
5 novembre 2025
Réponse de ProCook - Talke
We're happy to hear that you found our team member helpful and that we could guide you effectively. Thank you for your positive feedback!
Réponse de ProCook - Talke
We appreciate you taking the time to leave us this great review! We are so happy to hear that our service was excellent and knowledgeable.
Excellent products great advise and…
Excellent products great advise and very nice assistants
31 octobre 2025
Réponse de ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy you liked our products, advice, and assistants.
The store's service is fantastic
The store's service is fantastic, I recommend it. They're helpful and great at what they do. And the knives are, of course, the best.
25 octobre 2025
Réponse de ProCook - Talke
We're happy to hear that you found our service fantastic and helpful. It's great to know you think our knives are the best. Thank you for your recommendation!
Ist class customer service
Ist class customer service. Not pressure d into buy any thing.very polite staff.will definitely return to take another look around this shop.10/10 .
31 octobre 2025
Réponse de ProCook - Talke
We're happy to hear that you experienced first-class customer service and appreciated our polite staff. We appreciate that you felt no pressure to buy. We look forward to your return!
Visited the store in Newcastle looking…
Visited the store in Newcastle looking for a particular size pie dish for an old recipe. No such size is now available but the helpful staff found me one of the same volume so the ingredients/dish size would be correct. Fantastic service above and beyond.
23 octobre 2025
Réponse de ProCook - Talke
We're happy to hear that our staff in Newcastle were able to help you find a suitable pie dish! We appreciate you taking the time to share your positive experience with us.
The assistant knew exactly what I…
The assistant knew exactly what I wanted, took me straight to it, explained everything I needed to know.
She was very helpful and friendly
22 octobre 2025
Réponse de ProCook - Talke
We're happy to hear that our assistant knew exactly what you wanted and provided helpful explanations. We appreciate your positive feedback about their friendly service!
Good value for money
Good value for money, excellent service.
I do have an issue as when I unpacked the dinner services to wash them I found a chip on one of the dessert bowls. I emailed three days ago to Procook to ask if a replacement could be sent to me as I do not live local to the shop. No one has come back to me as of yet.
27 octobre 2025
Réponse de ProCook - Talke
We appreciate your feedback and are glad the service was excellent. We are sorry to hear about the chipped dessert bowl and the lack of response to your email. We will investigate this issue to improve our response times.
Réponse de ProCook - Talke
We are so happy to hear that you found our team helpful and accommodating. Thank you for your wonderful feedback.
Pro Cooke very disappointing when they…
Pro Cooke very disappointing when they sent emails in the middle of the night disturbing my sleep.
21 octobre 2025
Réponse de ProCook - Talke
We apologize that our emails disrupted your sleep. We'll review our email settings to prevent this inconvenience from recurring. Thanks for your feedback.
Réponse de ProCook - Talke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Talke
We appreciate you letting us know about our friendly staff and good advice; it means a lot to our team that you enjoyed it.
New knives
The lady who served us was extremely helpful in assisting us to pick some new knives.
21 octobre 2025
Réponse de ProCook - Talke
We're happy to hear that the service you received was extremely helpful when you were choosing your new knives. We appreciate your positive feedback!
Réponse de ProCook - Talke
We appreciate your continued support and are so happy to consistently provide you with excellent service!
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