The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... Voir plus
Établissement
Changer d'établissement2-3 Pydar Street, TR1 2AR Truro, GB
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Lisez les avis des autres
Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... Voir plus
L'entreprise a répondu
Really lovely friendly staff, not pushy but simplied asked if we needed help. We do not live in cornwall anymore but this shop is a return to. Your staff are your most valuable asset
On holiday in Cornwall, we saw some small cast iron casseroles in the Truro store for sale at £20. They were ideal for our needs but quite heavy. I asked a member of staff if delivery was expensive. S... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
2-3 Pydar Street, TR1 2AR, Truro, Royaume-Uni
4,9
Excellent
935 avis
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Dangerously ill fitting egg poacher
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fitting poacher cup holder where it sits down on the pan, it wobbles and is dangerously insecure. Your very helpful staff member was going to report it as a batch manufacturing fault.
25 juin 2026
Really lovely friendly staff
Really lovely friendly staff, not pushy but simplied asked if we needed help. We do not live in cornwall anymore but this shop is a return to. Your staff are your most valuable asset
28 juin 2026
Really helpful and pleasant staff
Really helpful and pleasant staff. Good product (panini press) which seems well designed.
24 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Staff are awesome
All your staff are happy helpful and give good advice. Very happy with service.
19 juin 2026
Réponse de ProCook - Truro
We're so glad you found our staff happy, helpful, and that you're very happy with our service! Thank you.
Lady who served us and other colleague…
Ladwho served us and other colleague were very knowledgeable about products and made the whole experience relaxed and enjoyable xx
22 juin 2026
Réponse de ProCook - Truro
We're so pleased our team was knowledgeable and made your experience relaxed and enjoyable. Thank you for your wonderful feedback!
Great shop… staff are very friendly and…
Great shop… staff are very friendly and I bought some nice things.
I could’ve carried on buying, but I will be back another day🤣❤️
20 juin 2026
Réponse de ProCook - Truro
We're so happy you enjoyed our shop and found our staff friendly. We look forward to your next visit!
Amazing staff
Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in detail to make sure he was getting exactly what he needed, and went above and beyond to secure the price match he had been offered via his employer’s account. It was actually a really lovely experience and the ladies both made him feel really special. Thanks
17 juin 2026
Réponse de ProCook - Truro
We're so happy to hear that our team provided such a wonderful experience for your son as he purchased his first professional knife set. We appreciate you sharing your positive feedback!
Amazing staff who provided an excellent…
Amazing staff who provided an excellent service. It was great to get to try out the knifes to see which ones suited us best
20 juin 2026
Réponse de ProCook - Truro
We're so glad our staff provided excellent service and you enjoyed trying out the knives to find your perfect fit! Thank you for your kind words.
Réponse de ProCook - Truro
We appreciate your kind words about our team.
Réponse de ProCook - Truro
We're glad our staff was helpful. We appreciate your feedback!
Réponse de ProCook - Truro
We're delighted you enjoyed our cookware and staff!
Helpful advice.
15 juin 2026
Very good service from a well informed…
Very good service from a well informed Cornish maid. Will definitely be going back.
6 juin 2026
Lovely store and staff
Lovely store, the staff are all so helpful, friendly and professional.
10 juin 2026
Quality products and lovely staff
Lovely team who were eager to help. Great product selections.
3 juin 2026
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