You could write: “The staff were very experienced and knowledgeable. They took the time to demonstrate how to use the product properly, explained everything clearly, and answered all my questions.... Voir plus
Établissement
Changer d'établissementUnit SU1226, Ariel Way, W12 7GF London, GB
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Lisez les avis des autres
I regularly visit this shop. It was always well stocked with lovely quality products. The staff were always so friendly and helpful. I visited on Saturday to find out that their lease had ended and th... Voir plus
I was very sad to see the Westfield branch was shutting down as it was one of my favourite reasons to go there . The staff are always really knowledgeable and efficient and I really like the products... Voir plus
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit SU1226, Ariel Way, W12 7GF, London, Royaume-Uni
4,8
Excellent
633 avis
Demande des avis aux clients
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Prompt service
21 février 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I have only purchased it recently and…
I have only purchased it recently and used it couple of times. No issues.
Good size and grip is good.
4 mars 2026
Réponse de ProCook - Westfield London
We're happy to hear that you are having a good experience with the product! We appreciate you taking the time to share your positive feedback with us.
Very helpful without being pushy
8 mars 2026
Réponse de ProCook - Westfield London
We appreciate you letting us know our staff was helpful without being pushy; it means a lot to our team.
Charming and helpful service.
7 mars 2026
Réponse de ProCook - Westfield London
We appreciate you letting us know our service was charming and helpful; it means a lot to our team.
helpful staff
staff was very helpful and polite, he helped me to find the items that I wanted.
4 mars 2026
Réponse de ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and polite during your visit.
Réponse de ProCook - Westfield London
We're happy to hear that our knives met your needs perfectly. Thank you for sharing your positive experience with us; it means a lot!
Helpful and polite staff.
Helpful and polite staff.
Good value for money .
Good quality items.
28 février 2026
Réponse de ProCook - Westfield London
We appreciate your positive feedback. We are so happy you found our staff helpful and polite and liked our good quality items and value for money.
Good products and good service
Good products and good service
A****************************
23 février 2026
Réponse de ProCook - Westfield London
We're happy to hear that you had a positive experience with our products and service. We appreciate your feedback and thank you for sharing.
Customer service was first class
Customer service was first class. Needed to replace side plates that my little children had broken and they don’t sell them on their own so the great person in store found me some leftover ones and let me have them. The next thing I need for my kitchen will be from them.
21 février 2026
Réponse de ProCook - Westfield London
We're happy to hear that our customer service met your needs! We appreciate you sharing your positive experience and are so glad we could help with the side plates. We look forward to assisting you with your future kitchen needs.
The lady was fantastic
15 février 2026
Réponse de ProCook - Westfield London
We're happy to hear that you had a fantastic experience. Thank you for your positive feedback; we appreciate it.
Pro Cook have a great range of quality…
Pro Cook have a great range of quality products.
14 février 2026
Réponse de ProCook - Westfield London
We appreciate you taking the time to leave us this great review. We are so happy you enjoy our quality products.
Réponse de ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Westfield London
We're happy to hear that you had a great experience with our service and baking tins! Thanks for your positive feedback.
Amazing service and really helpful
12 février 2026
Réponse de ProCook - Westfield London
We appreciate you letting us know about our amazing and helpful service; it means a lot to our team that you are pleased.
I bought a cooking set and the staff…
I bought a cooking set and the staff were just amazing, really helpful! Very happy with the purchase and with the overall experience!
12 février 2026
Réponse de ProCook - Westfield London
We appreciate you taking the time to leave us this great review. We're so happy to hear that our staff were amazing and helpful and that you are happy with your purchase!
To steam or not to steam
I found the steamer basket I was looking for, and the staff were very helpful. I didn’t have to wait long to pay for my items. The design of the basket was interesting, but I decided to return it the next day and am still searching for the perfect one.
5 février 2026
Magazin foarte dotat si au preturi ff…
Magazin foarte dotat si au preturi ff bune.multumim
9 février 2026
Being late for the best knifes
I arrived 5 minutes for the closing time, and the guys were really nice and helpful, we made jokes for being late, and they guided me to find what I wanted.
28 janvier 2026
I received such knowledgeable service…
I received such knowledgeable service from Mark in the Westfield White City store. He helped me choose from the vast range of frying pans in store. His expertise on the products was amazing and I left with the perfect frying pan. Thank you so much for a brilliant shopping experience .
5 février 2026
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