The member of staff was very obliging, taking time to answer my questions. There was no pressure and i made a very satisfactory purchase. I can't pass a ProCook shop without popping in.
Établissement
Changer d'établissementUnit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU Leeds, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Shaun was informative and helpful. He knew his products. A day later I found chips on the non stick range and went back. The you girl initially appeared quite serious but she was very helpful. Would d... Voir plus
L'entreprise a répondu
Purchased a chef's knife, excellent quality and price. Purchased from White Rose store, service from staff excellent. Review lost one star due to difficulties using website. I tried ordering online bu... Voir plus
Great staff member at your White Rose store who went above and beyond for me ringing round other stores to find stock for me. Polite, Professional and deserves a thank you from her manager and a grate... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU, Leeds, Royaume-Uni
4,9
Excellent
675 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very high quality products
Very high quality products
Prices are also high but you feel like buying everything from this shop
1 octobre 2025
Réponse de ProCook - White Rose
We appreciate your feedback! We're happy to hear you find our products high quality and irresistible. We aim to offer unique items worth the price.
Polite & very helpful staff
Polite & very helpful staff. And purchased what I wanted.
29 septembre 2025
Réponse de ProCook - White Rose
We're happy our staff was helpful and polite, and that you purchased what you wanted. Thank you for your positive feedback!
Great product but website poor...
Purchased a chef's knife, excellent quality and price. Purchased from White Rose store, service from staff excellent. Review lost one star due to difficulties using website. I tried ordering online but gave up after this repeatedly failed. They need to fix this as people may choose to buy elsewhere.
21 septembre 2025
Réponse de ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent customer service
Excellent customer service. The young man that served me was friendly and helpful. His manager (I assume) gave me my loyalty discount even though I couldn’t remember my details.
14 septembre 2025
Réponse de ProCook - White Rose
We're happy to hear that you enjoyed your experience! We appreciate your positive feedback regarding our team's helpfulness and your loyalty discount. Thank you for taking the time to share.
Very disappointed bought something that…
Very disappointed bought something that was on offer for 24 pounds but the lady charged me 64 when I showed her the label she immediately removed it saying oh it's not for this but it clearly was the label for that pot so not buying anything from them
15 septembre 2025
Réponse de ProCook - White Rose
We're very sorry to hear about the pricing issue you experienced. We appreciate you bringing this to our attention, and we'll look into it to prevent future errors.
Very friendly staff,helpful…
Very friendly staff,helpful knowledgeable about products nothing too much trouble.
13 septembre 2025
Réponse de ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly, helpful, and knowledgeable.
I give 5 stars to the girl that helped…
I give 5 stars to the girl that helped me in the shop.
7 septembre 2025
Réponse de ProCook - White Rose
We're happy to hear that you had a positive experience with our staff. We appreciate you taking the time to leave us this great feedback!
Réponse de ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The member of staff advising us what…
The member of staff advising us what very patient and gave us good advice despite me and my wife arguing over the pan. Ha ha.
9 septembre 2025
Réponse de ProCook - White Rose
We're glad the staff member was patient and helpful while you and your wife chose a pan. We appreciate you taking the time to share your experience with us!
Réponse de ProCook - White Rose
We appreciate your positive feedback! We are so happy you enjoyed our excellent service, politeness, and good knowledge base.
The lady helped us choose the best…
The lady helped us choose the best kichenknives to suit our needs she was very goodi will shop there again
6 septembre 2025
Réponse de ProCook - White Rose
We're happy to hear that the assistance in selecting kitchen knives met your needs, and we appreciate your intention to return. Thank you for your feedback!
Nice service & detail information 👍🏻
6 septembre 2025
Réponse de ProCook - White Rose
We appreciate your positive feedback! We are so happy you enjoyed our nice service and detailed information. Thank you for letting us know.
Young gentleman was happy to help…
Young gentleman was happy to help showed me where the item I needed was took me to it straight away told me about other offers in the store took my email so my receipt and warranty came straight to my phone happy friendly young man pleasure to shop in the stire
2 septembre 2025
Réponse de ProCook - White Rose
We're happy to hear that you enjoyed your shopping experience! We appreciate your positive feedback regarding the helpful assistance you received and are glad the information about offers and the digital receipt added to your convenience.
Réponse de ProCook - White Rose
We appreciate your feedback! We're happy our staff was friendly and knowledgeable, and we thank you for letting us know.
Réponse de ProCook - White Rose
We are so happy to hear that you had a positive experience with our team. We appreciate your kind feedback regarding our service.
The customer service was really good
The customer service was really good. The made feel very comfortable and help throughout shopping.
29 août 2025
Réponse de ProCook - White Rose
We're so happy to hear that you experienced really good customer service! It's great to know that we made you feel comfortable and helped you throughout your shopping trip.
Helpful staff knew exactly what…
Helpful staff knew exactly what Iwanted. Left alone to look at products without anyone hovering.
28 août 2025
Réponse de ProCook - White Rose
We're glad our staff was helpful and provided the space you needed. Thank you for your positive feedback; we appreciate you taking the time to share.
Réponse de ProCook - White Rose
We appreciate your positive feedback. We are so happy you found our service very good and quick, and we thank you for letting us know.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.