The member of staff was very obliging, taking time to answer my questions. There was no pressure and i made a very satisfactory purchase. I can't pass a ProCook shop without popping in.
Établissement
Changer d'établissementUnit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU Leeds, GB
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Lisez les avis des autres
Shaun was informative and helpful. He knew his products. A day later I found chips on the non stick range and went back. The you girl initially appeared quite serious but she was very helpful. Would d... Voir plus
L'entreprise a répondu
Purchased a chef's knife, excellent quality and price. Purchased from White Rose store, service from staff excellent. Review lost one star due to difficulties using website. I tried ordering online bu... Voir plus
Great staff member at your White Rose store who went above and beyond for me ringing round other stores to find stock for me. Polite, Professional and deserves a thank you from her manager and a grate... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU, Leeds, Royaume-Uni
4,9
Excellent
675 avis
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Very helpful staff
19 janvier 2026
Had difficulty getting a suitable milk…
Had difficulty getting a suitable milk pan for Induction hob. Pro cook one was perfect.
20 janvier 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Needed one item
Needed one item . You had it in stock. A member of staff asked if I could find what I was looking for.
14 janvier 2026
Réponse de ProCook - White Rose
We're happy to hear that you found the item you needed and that our staff was helpful. We appreciate you taking the time to share your positive experience!
Réponse de ProCook - White Rose
We appreciate you letting us know you experienced quick service with a smile; it means a lot to our team that you had a great experience.
Really helpful
11 janvier 2026
Réponse de ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - White Rose
We appreciate your positive feedback regarding our polite staff and cooking utensil selection; we are so happy you enjoyed them!
Rude staff
The female member of staff was considerably rude. The experience made me think twice before using this store again.
7 janvier 2026
Réponse de ProCook - White Rose
We're sorry to hear about the issues you've experienced and will pass this feedback over to the store.
Efficient friendly service coupled with…
Efficient friendly service coupled with a promise of a 10yr guarantee-just really good value and quality.
8 janvier 2026
Réponse de ProCook - White Rose
We appreciate you taking the time to share your experience! We're so happy to hear that you found our service efficient and friendly, and value our guarantee.
Bought a ice cream spoon
Bought a ice cream spoon. Its stainless steel & you can tell its top quality. This will last for years. Just a well made product
5 janvier 2026
Réponse de ProCook - White Rose
We're happy to hear that you find the ice cream spoon to be of top quality. We appreciate you letting us know it's a well-made product that will last.
Went for a look at new knives
Went for a look at new knives, which is a bit of a minefield as there was a lot of choice(!) so we approached Samantha for advice. We explained what we currently used and the knives we felt we needed to replace. Samantha was extremely knowledgeable and we left with just what we needed, thank you Samantha, we’ll be back soon for sharpener and fillet knife!
15 décembre 2025
Réponse de ProCook - White Rose
We're happy to hear that our advice was helpful in navigating the selection. We appreciate your feedback and look forward to assisting you with a sharpener and fillet knife in the future!
Good quality, decent prices, excellent service
Really friendly and helpful staff in the store. Some really lovely stock, at good prices. I have about a hundred things on my own wishlist now, and managed to pick up several good quality small gifts
14 décembre 2025
Réponse de ProCook - White Rose
We're delighted to hear that you found our staff friendly and helpful, and that you appreciated our lovely stock at good prices. We're glad you found some gifts and have a wishlist for yourself!
Excellent items available in store very…
Excellent items available in store very good quality, the staff were very helpful and got me the items that I had travelled over to the store for.
17 décembre 2025
Réponse de ProCook - White Rose
We're so glad to hear that you found excellent quality items in our store and that our staff were helpful in getting you what you needed. We appreciate your positive feedback!
Réponse de ProCook - White Rose
We appreciate you letting us know that our staff was helpful to you. Thank you for your positive feedback; we are so happy!
Great & helpful staff
15 décembre 2025
Réponse de ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy you were pleased with our staff and prices.
Réponse de ProCook - White Rose
We appreciate your positive feedback; we are so happy to hear our staff was accommodating and friendly to you.
There was A male Manager In Procook at…
There was A male Manager In Procook at Whiterose centre was really nice and helpful.It is nice experience every time .It is a shame that I can’t remember his name but he is amazing at his job.
10 décembre 2025
Réponse de ProCook - White Rose
We're happy to hear that you had a nice experience in our store. We appreciate your positive feedback regarding our team member. We're glad you enjoyed your visit and we hope to see you again.
Free delivery
Really helpful staff. We used free home delivery which arrived 2 days later by dpd. Told if did not arrive by Saturday to contact shop but staff convinced no issue and there wasn't. Excellent. Really impress with pans we bought so far.
19 novembre 2025
Réponse de ProCook - White Rose
We're happy to hear that our staff was helpful and your delivery arrived as expected. We appreciate your feedback and are so glad you're impressed with your new pans!
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