We bought a new dining service, rather on the spare of the moment, although we been contemplating this for some time but never really found what we liked. Until now. Staff were very helpful and infor... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Visited the store at the Designer Outlet at York. We were looking for a new set of induction pans and a set of kitchen knives. Melissa in the store was amazing. She was so passionate about the product... Voir plus
L'entreprise a répondu
I always enjoy browsing round the Ashford store. It is set up very well. The staff are always very helpful. The only slight negative I found this time was that it has become quite expensive. I n... Voir plus
Sales assistant very helpful in guidance for what we were looking for., but not too intrusive so we could take our time looking and deciding what to buy. Great offers with 20 percent off on gourmet p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, Royaume-Uni
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful staff to give advice on…
Helpful staff to give advice on product. Reasonable prices and good quality.
1 juillet 2026
Réponse de ProCook - York
We're so glad our team was helpful with product advice and that you found our prices reasonable and quality good! Thank you for your kind words.
Friendly
Friendly, knowledgeable staff delivering good customer service.
Good quality products
5 juillet 2026
Réponse de ProCook - York
We're so glad you found our staff professional and friendly, and that they went the extra mile to assist you! Thank you for your kind words.
Great product at a great price
Great product at a great price. Very friendly staff and very efficient.
30 juin 2026
Great experience
As always the service and help was outstanding. The choice good and we were able to get what we wanted
28 juin 2026
Great and knowledgeable advice from the…
Great and knowledgeable advice from the sales attendant.
23 juin 2026
We were looking to replace our frying…
We were looking to replace our frying pans and the assistant was very helpful in explaining the differences and qualities between the various styles available
24 juin 2026
Nice choice
22 juin 2026
Your kind girl was very very helpful…
Your kind girl was very very helpful and kind and very refreshing I left with a smile thank you xx
23 juin 2026
Excellent customer service
Excellent customer service, staff highly knowledgeable about their products. Clean, well organised, inviting store.
22 juin 2026
Réponse de ProCook - York
We're so pleased you experienced excellent customer service and found our team knowledgeable. We appreciate your kind words about our clean, inviting store!
They were proactive and let me know…
They were proactive and let me know about an offer so worked out cheaper for me. Were also really friendly and nice.
21 juin 2026
Réponse de ProCook - York
We're so glad we could proactively offer you a great deal and that our team was friendly and helpful! Thank you.
Excellent staff approach and knowledge…
Excellent staff approach and knowledge - Felt really comfortable and ease throughout the whole process.
19 juin 2026
Réponse de ProCook - York
We're so glad our team's approach and knowledge made you feel comfortable and at ease. Thank you for your kind words!
Réponse de ProCook - York
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Réponse de ProCook - York
We appreciate your positive feedback.
Réponse de ProCook - York
We are glad our assistants were helpful and courteous. We appreciate your feedback!
Assistant was very helpful and guidance…
Assistant was very helpful and guidance on purchase
17 juin 2026
Réponse de ProCook - York
We're so glad our assistant was helpful with your purchase. We appreciate your feedback!
Excellent sales assistant
Wednesday the 17th June. Excellent sales assistant, she's an asset to the company.
17 juin 2026
Réponse de ProCook - York
We are so glad to hear you had an excellent experience with our sales assistant. We truly appreciate your kind words!
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