Product Review Avis 

I bought anti bark collar from Pet Tech in Sept 2024. After a few months it stopped working and I contacted the seller and they asked me to do a few things which I did and then asked me to send a video of the product not working. I sent the video and then they asked for another video which was difficult to make. I did tell them I was struggling to make the video the way they wanted as the collar was erratic and would not work but they have refused to replace the faulty product or issue me refund unless I provide the video. The product was under 1 year warranty.

Stopped working shortly after the warranty expired. I reached out to customer service but unfortunately received no real assistance. Disappointing experience for a product at this price point — I hope the company will stand behind their products better in the future.

The worse product and delivery experience I have ever had. Ordered goods in store and requested delivery to inside my home. Items came in 2 separate deliveries. The first driver said he couldn’t put the goods inside my home. The second driver didn’t come to my door he left it half way up the driveway. Spoke to adairs customer service and they blamed the delivery company. Adairs you choose to use that company. On top of that one of the items was damaged and I had to chase up customer service continuously to get a pick up organised. Will NEVER buy from Adairs again.

I am wondering do business pay to get awards and high stars at Product Review?

As in my dealings with both Moose and Spintel, with the the lies, false promises, no customers service, unauthorised transactions etc etc etc etc they don't even deserve the "awards" and high stars out of 5 on Product Review website.

On 9 August 2025 I wanted to post a review on ProductReview about Dan’s Plumbing in Melbourne.
On 15 July 2025 after clearing a drain for $1100 in less than an hour. Dan’s Plumbing gave me a quote $12K stressing an urgent repair for a broken drain. They said the drain would be totally offline and wanted me to sign the quote on the spot. When I asked for more info about the broken drain to consider the quote overnight, they were not interested and said the quote was only valid if signed right then. Their claim of urgent repair has turned out false. The drain is still flowing well after nearly 2 months.
Dan’s Plumbing, through Ferguson’s Plumbing, came back on ProductReview with a polite reply but not answering the issues I had with the $12K. I expressed my dissatisfaction with the reply. But ProductReview has not come back. It has appeared they don’t want to publish my review despite my repeated queries. My last query was on 3 September 2025.
ProductReview seems to be siding with a business when the review is bad.

The armchair was advertised online for sale by Matt Blatt a company I have purchased well priced goods from previously. The armchair appeared to meet my requirements and had 'positive reviews'. The advertised price was $399 plus shipping costs of $26.50. When the chair arrived it was branded Kogan and when I checked the internet I found Kogan had bought out Matt Blatt several years ago. The chair was of appalling quality. The fabric on the seat has already stretched after 2 days use, the legs were unbalanced and the cheap veneer on the legs started peeling. The chair is also quite uncomfortable. Only useful as a chair in the bedroom to throw a shawl over for decoration.
The major problem was the price. Not only was it overpriced for the quality but when I looked at the site a week later the price was 'reduced by 70 per cent' to $119. The $399 version was nowhere to be found because the algorithm had redirected me to the cheaper ad. I consider the ad was misleading the the pricing excessive for the quality.

I bought boots from a company calling itself Monroe Sydney, advertised as orthopaedic. They arrived with no size, were not orthopaedic and generally inferior quality. They were so tight I couldn’t even get them on my foot so I went through their convoluted return process and was told I would get a full refund plus the $25 postage I paid but I got nothing. I raised a dispute with PayPal and the case was closed in sellers favour!!! I’m irate. No boots, no refund and now I don’t trust PayPal. Monroe Sydney are cheap scammers.

The new requirement to submit a receipt for product reviews creates a frustrating catch-22. How can customers provide proof of purchase when they never successfully engaged with the company in the first place? Many negative experiences don’t come with receipts, so this rule unfairly excludes honest feedback. This change makes the review system less accessible and less useful than it used to be..

I purchased a sweater from American Eagle Australia under the impression that it would provide a festive and cozy feel, as advertised. Unfortunately, the product I received was disappointing—it resembled a rough, lint-covered rug and lacked the quality expected at its price point. Additionally, the sizing was inaccurate, as the XS fit closer to an XXS.
The greatest concern, however, lies in the return policy. A $20 return fee for even the smallest parcel is excessive and feels punitive to customers who simply expect fair treatment. This practice not only discourages trust but also reflects poorly on the company’s commitment to customer satisfaction.
As a long-time customer, I feel misled and undervalued. I cannot recommend purchasing from American Eagle until these practices change.

On 3/8 they accept an order and take your money.

After unanswered enquires on 23/8 get an email:

“… we had an unexpected family emergency.
We're temporarily out of [stock], but the good [!!!] news is a new batch is expected in about two weeks …”

USAkindmind.com...... they send inferior products. Cheap made in China stuff. Sizing way too small.

Had a problem with heating on my Daiken reverse cycle unit. Called AMBIENCE AIR who said to fill a form online and email it. Three days later was emailed that they are not doing service calls as they are too busy and gave me a contact for Daikin Osborne Park. Two weeks later Daikin came out and found leaks in the copper pipes on the hot and cold and the connection fitting for the heater pipe leaking in the roof. Daiken said there was a batch of bad copper pipes when my unit installed. We trust the installer to use quality copper when you pay over $13000. Cost of repair to change the copper, regassing and labour is $2200. The disappointing part was the copper should've lasted much longer than 5 years that we installed the unit. AmbienceAir emailed us stating out of warranty but we think workmanship with connection fitting not fitted well and copper should have a reasonable time frame. Five years old two year warranty on plumbing not much confidence in their workmanship as all copper is above ground, looked online copper has a life span of 50 to 70 years - I got five. Very disappointed! If I was Daiken Australia I would look at these reviews and start asking questions and to the damage to their brand.

eSafety Supplies offers the product at a cheaper price than others but does not deliver. I could not get a firm delivery date from them. They delayed delivery by a month, the week I was due to drive to Sydney to meet the delivery. Lucky I emailed them to check it was on time. they also cannot co-ordinate their delivery to tell you even the day beforehand that the goods are due to go out

I received cc statement from HSBC and found out that there was a charge made from France of 6000$, which I didn't make.
It happened on the last day prior statement date.
I quickly contacted HSBC and report it. I tried 5 phone calls, 2 got cut off in the middle of conversation. I then tried emailing the bank, no reply at all.
So I tried chats on app, which finally got ref number after sold my soul. I have to agree on their term otherwise they did not want to process my claim. They forced me to agree that it will take the bank from21 to 60 days to process.
But in the meantime, I still have to pay the cc including the fraudulent charges.
Hsbc treated customer with disrespect and distrust.
I received email from Gena Domingo saying that the bank will have to pay the charge to the vendor therefore customer has to pay???
As customer my role is to inform the bank if there is a fraudulent charges. The bank has to protect customer if any of this occur.
I believe the reason we use cc so we are protected?
On 29/7/25 I am in Australia.
I didn't received any warning that there was a large charge against my card. No sms, call, email at all.
I am disgusted with how HSBC treat customer.
Do not use HSBC card. It is the worst cc in the world.
Use Amex, they will look after you. And treat you with respect and trust

I made a purchase from the on-line shop front of Terry Towelling for a garment to be given as a birthday present. The garment was dispatched on the 14 July. The garment was tried on for fit by my partner on the 28 July (her birthday) and I tried to organise an exchange on the 29 July. I was told that they couldn't do anything to help as it was outside of the 5 day return period.

Their response is below. "our return policy allows for returns within 5 business days from the date of delivery or dispatch—whichever is later." It is unclear if delivery means the date received.

This a warning to others looking to purchase from the online shore that you have five days to receive, try on and return any purchase made. I personally don't believe this to be either fair or responsible period of time for an on-line order.

I contacted the Turkish Airlines Hotline on three occasions to confirm that due to the 16.5 hour layover TA would supply a hotel room for this period. I was quoted the Terms and conditions, the agent I spoke to checked her ticket eligibility and I was advised that since she had a layover for longer than 12 hours TA would give her a room. I was advised that I did not need to fill in any forms and that when she arrived in Istanbul at 11.40pm at night she was to go to the TA hotel desk and they would arrange her hotel. To our horror our young daughter arrived at night in Istanbul only to be told by the TA hotel desk that this was no possible and that the TA hotline staff had given the incorrect information!! We had to pay for a hotel and what a disgrace

Myoko Embodied collagen cream was not for me however, the response I had from Myoko Embodied over the last week has been most impressive. Kate offered me a full refund as well as some other product samples to try that may better suit me. Thank you and congratulations for great service.

Lots of fake reviews about businesses. They should have a good system to remove fake reviews

I will give them zero star if I could, as other said it, fake reviews, and working with sellers to delete/block reviews. making them utterly unreliable. It's a fraudulent business model in my opinion but apparently it's legal and they still around.