PROTRADE Tools & Fixings Avis 

Ill start by saying I have purchased many tools from the derby depot, and have never been disappointed. I first found them around a year and half ago, and there stock is brilliant. 9/10 if you want it the same day, they will have it, which is why i have kept on using them. They do the registering of the guarantee for you, which gives you one less thing to do. I have recommended them to a fair few trades who have also been happy. The prices are slightly higher then online sites, but the fact they normally have things in stock makes it worth paying the extra. I myself like to see what I'm buying before taking the plunge, so tend to avoid buying tools online. The problem with this store comes down to "after service". I personally find it shocking. A spade bit had snapped in my impact driver, so i took it back to get it repaired. I fully understand its not a warrantee issue, and the repair cost would fall on me, not a problem. I was told i need to pay a £30 deposit, again, not a problem but this should be called a diagnostic's fee. After paying the "deposit", it was then i was told 2-3 weeks before they would get back to me. That wound me up to be fair as had i known this before hand, i would have taken it elsewhere. I do think that may have been a mistake from the chap behind the counter though as it was 2 days later when he rung me back.

The drill is beyond economical repair. ok fair enough, can i pick it up? Well you can but its in bits because its against our policy to put it back together.

Now to me this is utter madness, and again, had he told me this before hand i would never had used them. Also the £30 "Deposit" has gone. I do not expect anyone to work for free, and stripping a drill down to find the issue is someone's skill, which needs to be paid for, but calling it a deposit, gave me the impression it would be deducted of the repair bill. I never even given a price for it to be repaired. So its cost me £30 for someone to take apart my drill and tell me its knackered. He was pushing for them to "depose" of it, as though they were doing me a favour. I have spent a good amount of money with this branch, and would have continued to do so. But that wont be the case anymore. And that's all come down to lack of communication from the member of staff. If you are looking to buy a new tool, go back to the start of this review, highly recommend them. But i highly recommend not going back if you have any issues as you will get zero help.

Outstanding, puts every one else to shame, buy local, support good people and they will support you when you need them.

Never heard of the company before, but after searching and searching for a new circular saw, found these guys. By far the best price, included the box and rip guide! Ordered and delivered in less than 24 hours! Quality stuff!!

Useless! I ordered an item which was clearly used (they claimed not) and after requesting a replacement it was sent to a wrong address. It then took them 3 weeks to pick up and in the meantime I advised that I wanted a refund. But guess what; the item then got redelivered to my home. Incompetent is an understatement. Not worth the saving they offer; go with an established name.

Sent a Milwaukee Torque wrench in for calibration, was told 1-2 weeks turn around if they were to hazard a guess. I was then told 2 weeks ago that it should be with me that week, still nothing yet we are the ones chasing updates rather than them letting us know, The have had the tool now for 6 weeks and just been told they are waiting on their supplier.

Wonderful service. Best price for Toughbuilt, a courtesy call to confirm the order and an apology for sending the wrong (but better/more expensive) item. Those I spoke directly to, Alan and Ian, were both extremely amiable and polite, a credit to the business. Thank you all

Delivery was incredibly quick.

AVOID AVOID AVOID...
I ordered a Milwaukee jump starter from this outfit on 28th November 2025 who advertised as item in stock but yet again nearly a week later and nothing delivered,so after getting paypal involved i got an email from them stating in stock January 2026.what a joke of a company...AVOID THESE COWBOYS...
Just ordered with ITS Tools and they are delivering tomorrow,a proper company..

Now i have heard it all??they did advertise as in stock on the day i placed order..what tradesman orders an item with a waiting time of 2 months,,be serious...
It's now 10/12/25 and this company still have not refunded me.......YE HA. COWBOYS...
AVOID AVOID AVOID.....

Steven and Callum in Mansfield Branch have always been nothing less than professional, their product knowledge is invaluable, they are polite, efficient and very much customer service based. It is always a pleasure to make purchases either via phone, email or in store.

Excellent help and advice from Alan. Highly recommend.

Very quick delivery and it came in a moulded box excellent service will use again

Great item , great price , fast delivery , perfect 👍

good quality at a good price. fast delivery.

Easy ordering and a fast and efficient delivery. Great communication from the company. Will definitely be ordering from them again.

Excellent fast delivery and great prices

I’ve ordered the equipment i need in late afternoon
Next morning was with me
Quick and professional service over the phone also .Very helpful
Thank you

Nottingham pro-trade where can I start brilliant lads been coming a long time got everything you need great coffee and great product knowledge with what they sell don’t go to any other depot or store in the country!

fast delivery, good product, what more can you ask for?

Very well priced, quick service