Protyre Autocare - Matlock Avis 

Reliable , helpful and honest , good at their job and welcome you with a friendly manner

I have been a loyal customer of Matlock Protyre / Selecta Tyre for 19 years. After two occasions within five months of dangerous incompetence and unacceptable customer service, I will never use them again.

Last year, following a puncture, I purchased two brand new tyres online and booked fitting and tracking. The customer service I received from “T” was rude, flippant and openly hostile, a stark contrast to the excellent service I had received for the previous 18 years.

Within less than seven miles of driving away, one of the brand new tyres was completely flat. The branch had closed for the day, so I was unable to return immediately. After fitting my spare and returning the following day, I was informed that a member of staff had failed to adequately seal the tyre. The inside wall of this brand new tyre had worn to the point the branding was rubbed off in under six miles. Even then, the response was defensive and hostile rather than apologetic.

After this was corrected, an immediate grinding noise developed from the same wheel. I returned on four consecutive days to address this before ultimately taking my vehicle to my own garage to resolve the issue properly.

Only the history of previous good service led me to return this year when I noticed a bulge in the sidewall of the five month old tyre. I put my spare tyre on and again purchased two new tyres online and booked fitting. This booking was confirmed by phone 15 minutes before I arrived.

On arrival, the workshop access was blocked by a drainage lorry. Blocking an entire workshop during operating hours, when the entire business relies on access to that workshop and with active bookings in place, is questionable. The lorry could have parked in a way that allowed access. Despite knowing I had an appointment, “T” immediately told me he could not swap the rear tyre as requested because he could not access the ramps. Rather than offering solutions, I was again met with obstruction, rudeness and hostility. I was told I would have to return another day. This was avoidable, as another staff member shortly confirmed the lorry would be moved within five minutes, which it was.

Less than an hour after leaving with the newly fitted tyres, I suffered another completely flat brand new tyre. The branch had closed. In the dark and rain, I was stranded for the second time in the space of 24 hours due to the same company’s incompetence. Air was audibly leaking from the valve. I was forced to use a compressor to limp home.

I spoke with “T” by phone to highlight this issue and let him know what had occurred and that I would be returning. I highlighted the fact that this exact issue had occurred twice within five months and asked what the problem was. He informed me that Selecta Tyre had changed to different valves that were of worse quality and that despite issues they refused to stop using them. However, when I arrived to have this tyre repaired, the problem was simply that the valve had not been tightened on fitting. Not a faulty part, but the failing of a member of staff again.

To add to this, the long standing member of staff who fixed this issue apologised. “T”, who stood within earshot tidying the workshop, offered no apology, made no attempt to address the issue and made no contact.

Two brand new tyres fitted on separate occasions, both failing almost immediately due to fitting errors, is not bad luck. It is dangerous incompetence.

The decline in standards at this branch is stark. The hostility, lack of accountability and repeated basic fitting failures have cost them 19 years of custom.

I strongly advise others to avoid.

Simple on-line ordering process, clear confirmation message, efficient and effective fitting on the day.

Despite delay in tyre delivery, staff were extremely helpful and friendly.

Fantastic service with knowledgeable staff. I.wouldnt go anywhere else

Good and quick service. Recommended

Honest and informative.

Friendly staff and very helpful, nothing was too much trouble

This is the 5th time i have used Protyre's Matlock, Derbyshire branch. The online prices are good and the booking process is very user friendly. The staff are always helpful which adds to a first rate experience all round.

Work completed cheerfully and efficiently .

The service they gave was outstanding which makes this team at Matlock one to give 5stars. They sorted out a more suitable set of tyres for my caravan towing needs kept within my budget still using a top brand of tyre. Drive with safety in mind I recommend them 100%

Chris was very helpful with my car’s problems.

Very fast and efficient service.

Two time in a row failed to get the tyres in that I ordered, so needing to come back. Wasting 40 mins of travel time each time. First time a couple of months ago I called and spoke to someone- fail. This week ordered on line and “system didn’t work” ordering them the tyres

fast service, friendly staff

Tom and the team did a super job for me and my catastrophic flat tyre! I had to leave my car, unannounced, on the forecourt overnight. I rang them as soon as they were open the next morning and I was back on the road within an hour or so. Was given great advice regarding a new tyre and love my new All Weather tyres, perfect timing for the snow! Thank you.

Helpful and prompt

They dealt with my wheel alignment problem quickly and efficiently and for a fair price.

Knowledgeable and helpful always

Excellent speedy service very helpful people pleasant an polite very pleased thank you