I pre-booked and pre paid for two tyres to be replaced at Protyre in Midsomer Norton last Saturday morning. On arrival the one guy working was clearly already busy, but was an absolute star with cu... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementStones Cross Garage, North Road, BA3 2QB Midsomer Norton, Somerset, GB
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Lisez les avis des autres
Despite being very short staffed and working in extreme heat, the guys were really good tempered and helpful. It took a bit longer than I had hoped- the waiting area is incredibly uncomfortable- but... Voir plus
L'entreprise a répondu
Ordered tyres through the protyre website at a good price. Service received at Midsomer Norton fitting centre excellent. The manager (Andy) was efficient and knowledgeable as always and the fitter (no... Voir plus
As always, a great service from you guys, repairing our puncture. You managed to squeeze me in, despite appearing to be 'run off your feet busy'. The technician with the goatie beard (been working her... Voir plus
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Midsomer Norton
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Stones Cross Garage, North Road, BA3 2QB, Midsomer Norton, Somerset, Royaume-Uni
- 01761 412234
4,4
Excellent
1 k avis
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Sheered bolt and just left it there to…
Sheered bolt and just left it there to blame me for it
25 août 2025
Réponse de Protyre Autocare - Midsomer Norton
Dear Mr Meadows,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
All work undertaken within timeframe…
All work undertaken within timeframe and good standard
16 août 2025
Very polite and helpful staff
Very polite and helpful staff, got my car in as soon as they could and didn’t take long at all. Highly recommend!
20 août 2025
Good service no issues very happy.
15 août 2025
Excellent service!!!
13 août 2025
Quick, Friendly & Reliable!
Quick, straight to point, fab free extras, friendly service even when super busy! Thank you!
13 août 2025
Réponse de Protyre Autocare - Midsomer Norton
Dear Tim,
We're happy to hear that booking was easy, and our team at Midsomer Norton branch was helpful and on time. Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
What’s the point in having an appointment?
Booked an appointment to have 2 new tyres fitted for 10:30am . I arrived at the garage at 10:20 and reported to reception, I was then told my car would be ready in one hour’s time. I asked why it would take so long seeing I had an appointment, I was told that they had 3 cars booked in for 9:30 and hadn’t finished these jobs. I went back to the garage at 11:20 to see if my car was ready to my disbelief my car was still parked in the same place I parked it and nothing had been done. Not being a happy bunny I complained. My vehicle was then taken into the garage and work began on fitting the 2 new tyres. I eventually left the garage at 11:50, one hour and twenty minutes after my appointment, this a total joke and should not happen if you have booked an appointment.
6 août 2025
Réponse de Protyre Autocare - Midsomer Norton
Dear Mr Latchem,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
I’ve booked my tires to be fitted at at…
I’ve booked my tires to be fitted at at a certain time. It took nearly an hour and a half to fit the four tyres at a cost of £600 for a kia. I was asked at the time do I want the tracking done as they do a free test? I said yes and when I went to pay the hand done it so then I had to wait longer.
28 juillet 2025
Réponse de Protyre Autocare - Midsomer Norton
Dear Mr Gore ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Avoid at all costs
Absolute waste of time. Booked my car in, no acknowledgment from staff when arrived only to be told “what was I here for” and my car “better not be in the way”
Waited for 1/2 an hour (despite having my car booked in) just to be ignored by rude staff.
Take your business elsewhere and avoid this place at all costs
26 juillet 2025
Avis spontané
Réponse de Protyre Autocare - Midsomer Norton
Dear Jake Eastman,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
needed to get the puncture repaired…
needed to get the puncture repaired asap, they did it very quickly and well
23 juillet 2025
New front tyres and tracking carried …
New front tyres and tracking carried out.
Although the work was eventually carried out well the service was less than the usual efficient service I have had in the past.
I ordered the tyres on line and turned up at 10:15 for my 10:30 appointment and elected to wait. At 11:50 I was informed that I had ordered the wrong tyres. This apparently was an error on the website. I guess I should have checked. Alternative tyres were accepted and the work was then carried out in 40 minutes. As I had made an appointment I would have expected to be there for an hour, not two! Would otherwise have got five stars.
18 juillet 2025
Staff were friendly
Staff were friendly, helpful and knowledgeable. Online booking was easy and I would definitely use Protyre again and recommend to friends.
16 juillet 2025
Réponse de Protyre Autocare - Midsomer Norton
Hello Julie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Efficient
Efficient, communicative, polite and generally helpful. I'll definitely use again.
16 juillet 2025
Réponse de Protyre Autocare - Midsomer Norton
Hello Denise,
We're happy to hear that our efficient service and helpfulness made your experience so positive! Thank you for your kind words; we appreciate your intention to use our services again.
Best regards,
Eddie
Customer Care - Protyre
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