Protyre Autocare - Newbury Avis 

So yesterday I ordered online 4x Falken ZE320 to be installed at the Protyre Newbury branch today at 10:30am with front wheel alignment. So far so good, good deal and discount etc online.
I arrived and the garage fitted the tyres, completed the wheel alignment. I asked for a printout of the receipt which I received. Excellent I thought, job all done in just over an hour.

I walked to my daughter’s vehicle and as per the documentation it says check make sure everything was still on the wheels before leaving. I then noticed that the garage had fitted the Falken Ze320 to the front of my vehicle and Falken ZE310s to the rear.
I went back to the reception and raised my point advising I don’t have the 4 same tyres as per my order and the receipt I have received.
I did question this and was told the 310 and 320 is to do with the year of manufacture of the tyre. Now I’m not stupid and knew that was incorrect. I was told the 310 and the 320 have the same tread pattern and there is no difference between the 2.
I then left the garage and got home to do a quick piece of research. The 4 digit dot code denotes the month and year of manufacture which I thought was the case so basically I have been lied to.

 I then found the ZE310 was released in 2018 and has a fuel rating of D the ZE320 which is the newer upgraded tyre was released in 2024 has a fuel rating of C. I would like to think the newer upgraded tyre is better than the original.

I then compared the tread patterns on the tyres and they are different. The garage even has literature advising its best to have same brand make and part the same and they let me leave with something I never ordered.

I Googled both tyres and reviews online the ZE320 has better overall ratings than the 310 by quite a bit so to basically be clever and fob me off isn’t the cleverest thing to do.

I have now raised the above with the customer services team and I am awaiting a solution as to what they are going to do and hopefully they are also thinking about my time I have wasted trying to sort this out.
I am disgusted that a garage will try and give an older tyre on a vehicle and not say a word about it, so please be wary if you order your tyres to be installed at Protyre Newbury check what’s been fitted as you may not get what you order.
Let’s see if I get an update tomorrow to put this matter to bed, as currently they are a garage I would never recommend as they have lost my trust.

Great friendly service and done in a good time

Honest and well priced
Cared for me and my car

Very Good Service and Customer Experience.

Really helpful and give me advice on everything what needs to be done in the future
Great price
Definitely be using them again
Thanks

Usual high quality of service despite the high demand and temperature in the 30's

Staff were great working past their closing time to get my new tyre fitted . Very good service

Great service getting an aircon regas. Dan was very helpful and efficient. Car was ready exactly when he said it would be.

Gas refill appointment fast efficient and at competitive price.

Had air con regassed at the Newbury branch. Mark was very thorough, professional and helpful. He explained everything and did the whole job while I waited. Has made a wonderful difference to my car. Highly recommended five star garage.

Very friendly and helpful staff needed my tyres doing and got it done very quickly

Excellent service from Dan and Mark 16th April. They fitted 4 new tyres to my car having ordered them the night before to arrive early that morning. They noticed there was damage to the suspension on the nearside front, probably from a pothole. I have arranged to get it fixed next week and to have the tracking reset. Paul H

The member of staff was very very helpful. He provided great service and advice. The whole experience from start to finish was excellent.

Easy online booking, very competitive price, job started and completed at agreed time.
Very helpful and polite staff, ample parking at premises.

I had an excellent service .I will defenetley be going there again Dan the manager was polite and very helpful .

Good price and really helpful. We were delayed on a long journey, so arrived a bit late. They shifted jobs around to get us going nice and quickly. Really appreciated the friendly service. Probably need to check tyre pressures after to match recommended levels.

The manager Dan and his staff member on good Friday were considerate and turned around doing 3 tyres quickly on the day. Great staff, friendly and helpful

Very happy customer. They were friendly and welcoming

Helpful crew, great advice, reasonable price.
I would certainly use these guys again.