Protyre Autocare - Taunton Avis 

Pro-tyre has been my 'go to' garage for around 9 years now. The staff I have dealt with have always been super helpful especially in my (more than one) emergencies. I find them always fair and polite. Explaining clearly any issues and recommending local garages where it can't be fixed on site.

My car was in for its first MOT which on an electric vehicle only took 15 mins, after waiting a further half an hour I queried Whst was happening and my car magically appeared
£40 for 15 mins work !

The directional tyre was fitted the wrong way round, with "inside" visible on the tyre wall. When I spotted this 10 days later I called to arrange refitting and was told by the centre this would need to be at a time convenient to them rather than me. I expected to be told to bring it in the next day for prompt rectification, so very unimpressed.

Great service kept me informed with the van felled mot .done the repairs in a couple of days new mot for another year. Thank you

Easy to book online , fast and efficient, friendly staff.

Misdiagnosed my issue, leading to repair delays and significant and unnecessary cost, including a hire car.

Empathetic to my issue and friendly staff but the car had been in for a service and MOT and repair investigation and critical safety issues were missed such as failed engine mounts.

Communication was then poor whilst I was stuck without a car, I was ignored so I had to keep calling for updates and when I called I repeatedly couldn’t get through. On the day I was told my car would be returned, when I spoke to a member of staff for an update they said: “I don’t know, I’m not dealing with it.” When I asked them to get in touch with the manager who was, I was rudely told: “I can’t he’s in a meeting all day, call back tomorrow”. The correct course of action would be to find a member of staff who was clued up on my vehicle or get in touch with the manager and get an update, regardless of whether they were in a meeting or not and not rudely palm me off.

Updated: had a very professional apology from the manager at Taunton, I was impressed to receive a quick response and also an update on how they plan to improve their communication for future customers.

Great service friendly people to deal with fair on price

Good service, easy to book, went in for a free tyre check suspecting we had a puncture but I felt the repair was quite expensive for a simple repair.

Very receptive, friendly and very professional .
And fair priced .Very pleased

Very accommodating - weather conditions meant I had to amend my appointment a number of times.

Pleasant waiting area and lovely coffee.

Please change your voice mail message. It said at 07:30 with other customers will be with you soon. At 08:30 it was answered only to be told they start at that time.. Was ringing as a fallen tree meant I wasn't going to make my 08:30 slot!

I have use protyre Taunton quite a few times the are always well priced and knowledgeable, never had any issues

Prompt service and polite staff. Very clean premises throughout. Will use again when I need my next car service, MOT or new tyres.

Great service, clean waiting area with free hot drinks while you wait. Can't fault it

Well had MOT all went well but needed tyres so they squeezed me in within the hour very pleased as this means I do not have to return

Great Staff with Excellent customer service, I wont be going anywhere else for my vehicle requirements

I regularly go to ProTyres with random car issues, and I can’t praise Vince specifically up enough amazing customer service always going above and beyond to help us out 10/10 would recommend

Good job 👏
Thank you !

Went back to have front brake pads fitted to my car. Greeted by two very friendly and polite gentleman on reception desk. They explained they could sort this and offered me to help myself to a cuppa while I waited. Work was soon done and I was able to be on my way. I asked for advice on how I should drive after new brake pads and also to come back to have wheel nuts checked. What more could I ask for thank you

I have used Taunton ProTyres a number of times now, and they are always fantastic. They don't try to upsell for the sake of it and are always helpful, friendly, and very professional.