To be clear, I am writing this as a financial adviser. A client was put in a difficult situation by his bank and needed money at very short notice. Providence really went above and beyond to... Voir plus
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Lisez les avis des autres
The company has a good team who are well versed with knowledge of the products offered. I really appreciate the well documented brochures that explain well about the investments and more notable os Ar... Voir plus
L'entreprise a répondu
Things are more complicated than with other companies. Your license makes customers, IFAS works two times more. No clarification with procedures. Not having a contact in Mexico makes everything co... Voir plus
The customer service at Providence is absolutely excellent. The team are very efficient and process our requests very quickly. They are very helpful and informative. We look forward to continuing to w... Voir plus
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À propos de l'entreprise
À propos de Providence
Écrit par l'entreprise
Providence
Providence is an international life assurance company established in 2009, providing long-term savings and investment solutions for expatriates. We are regulated by the Mauritius Financial Services Commission and support over 8,000 policyholders globally, with more than USD 1 billion in assets under management.
Our products are designed to help internationally mobile professionals build financial security across borders, with flexible solutions that adapt to changing careers, locations, and life goals.
What we offer
- Regular Saving Plan: Long-term, disciplined saving solutions that help clients build wealth over time through consistent contributions.
- Investment Bonds: Single premium solutions for clients looking to invest a lump sum in a tax-efficient and globally diversified structure.
How we work
We partner with regulated financial advisers who provide personalised guidance based on each client’s goals and circumstances. Our role is to deliver robust, transparent products with strong governance and long-term reliability.
Why clients choose Providence
- Established in 2009 with a proven track record
- Regulated and compliant with international standards
- Designed specifically for expatriates with portable, cross-border solutions
- Long-term focus on stability, transparency, and client outcomes
Our commitment
We focus on helping clients build sustainable financial plans for the future, not short-term gains. Whether saving for retirement, education, or wealth preservation, our aim is to provide clarity, consistency, and confidence over the long term.
Coordonnées de contact
4,3
Excellent
112 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Good experience so far
I've been a client of Providence for several years now, and have been very happy with the solution offered. It's easy to keep up to speed with your investment with their easy to use and informative platform.
The flexibility and transferability of their structure as an international client was what led me to select their structure initially, and I would be happy to recommend to others based on my experience so far.
22 juillet 2025
Réponse de Providence
Dear Anna,
Thank you for your thoughtful feedback.
We're delighted to hear that our platform has made it easy for you to stay connected with your investments. Our aim is to focus on making things clear, easy to use, and straightforward, so it’s great to hear that this has worked well for you.
We also appreciate your comments on the flexibility and international transferability of our structure. These are core features we’ve built intentionally to meet the needs of clients like yourself, and we’re pleased to see that reflected in your experience.
Your willingness to recommend us speaks volumes, and we’re grateful for the trust you’ve placed in Providence. We look forward to continuing to support you in the years ahead with the same dedication and care.
Regards,
Providence Life
Great to work with
Having now worked regularly with Providence for over 3 years, I know that their customer service is top among their competitors (big thanks to Jo Mongey for all the help!). Also, after the rework from a few months ago, their portal is slick and modern and has significantly improved client oversight and control.
16 juillet 2025
Réponse de Providence
Dear Alin,
Thank you for taking the time to share your positive experience with us. It's wonderful to hear that you think our customer service is superior to that of other companies. We're especially glad to hear your shout-out to our Distribution Director; it's wonderful when any of our colleagues are recognized for their excellent support!
Your positive feedback regarding our recently redesigned portal is reassuring, as we invested a lot of time and effort into that crucial update for our customer base. It’s incredibly rewarding to hear it has significantly improved policy oversight and control for you.
We appreciate your continued trust in Providence and for highlighting these key areas. We're committed to keeping our service and technology at the highest standard.
Regards,
Providence Life
Highly recommend for a fully open architecture account for international clients
I have been using Providence as one of the first choices of life companies for my clients for 8 years now and would highly recommend.
Quick and efficient, their team is always on call if they need to check anything over for compliance and to make sure clients accounts are set up quickly.
As a European based advisor, it is really useful to have a relationship with an overseas life company with a fully open architecture structure; many of the EU life companies are restricted on investment options so in order to provide full Independent financial advice Providence are one of the best!
16 juillet 2025
Réponse de Providence
Dear Seana,
We sincerely appreciate your amazing comments and your trust in Providence during the past eight years.
We're thrilled our team's efficiency, quick account setup, and service support have been so helpful. It's wonderful to hear that advisers find our open architecture structure useful; we recognize the importance of having a wide range of investing options to support your independent financial advice.
Once again, thank you for your valuable feedback.
Regards,
Providence Life
Thanks for the great service!
Of all the international investment companies I have dealt with over the years, I have found Providence to be the most responsive and client focussed.
The range of offerings covers most of the needs of the expat investor and they are geared up to manage customer accounts throughout their global lives.
Thanks for the great service!
15 juillet 2025
Réponse de Providence
Thank you for sharing your experience. It’s incredibly rewarding to hear that our responsiveness and client focus have made a lasting impression.
Supporting the unique needs of expat investors is at the heart of what we do, and we're glad our global approach continues to deliver real value.
We appreciate your feedback and look forward to continuing to support you.
Regards,
Providence Life
Tax-efficient planning
Providence Life’s insurance policies are excellent for tax-efficient financial planning, enabling policyholders to benefit from a broad range of tax advantages across multiple global jurisdictions.
Moreover, their pricing is highly competitive, offering outstanding value for money. Their service is top-class, with agents consistently providing prompt responses and maintaining a friendly, professional demeanor.
15 juillet 2025
Réponse de Providence
We’re truly grateful for your feedback! We're glad to hear that our solutions are supporting the financial planning goals of our customers in a meaningful and tax-efficient way.
It’s especially rewarding to know that both the value of our offerings and the dedication of our team are making a difference.
We greatly respect your trust and strive to keep offering value, clarity, and exceptional support at every opportunity.
Regards,
Providence Life
Reliable, Efficient and Client-Focused
I’ve worked with Providence Life for a while now, and since their recent system overhaul, the experience has only got better. The new platform is clean, modern, and much easier to navigate for both me and my clients.
From a admin perspective, everything is solid and well structured, which gives me peace of mind and makes managing client plans a lot smoother. The support team is also responsive and professional whenever I’ve needed them.
Providence has always been a strong option for long term planning, but the recent improvements show they’re continuing to evolve in the right way.
I’m happy to keep recommending them to clients looking for a secure and flexible solution.
15 juillet 2025
Réponse de Providence
Thank you so much for taking the time to share your experience. We're glad to hear that the recent system changes has made a meaningful difference for both, you and your clients. Creating a platform that is reliable, and genuinely helpful has been a major focus for us.
We’re grateful for your continued trust in Providence. It is one of our goals to provide strong support, and it's always satisfying to know when we've succeeded. We truly appreciate your trust and continued support.
Regards,
Providence Life
Never had any issues
Never had any issues. Solid service and really positive experience.
13 juillet 2025
Avis spontané
Réponse de Providence
Dear Emily,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
Would definitely use again. AMAZING
Would definitely use again. Amazing experience!!!
13 juillet 2025
Avis spontané
Réponse de Providence
Dear Geena,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
have had a positive experience
13 juillet 2025
Avis spontané
Réponse de Providence
Dear Elsie,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
Réponse de Providence
Dear Katie,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
Réponse de Providence
Dear Emma,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
Bad insurance
I was reading reviews but no thanks would not want to invest on this insurance at all Thanks to all the people who posted reviews!
10 juin 2025
Avis spontané
Réponse de Providence
Thank you for taking the time to share your thoughts.
We understand your hesitation, and we regret that your impression of Providence has been shaped by a small number of negative reviews on this website. While we’re unable to identify you as an existing customer, if you're interested in signing up for a life assurance policy, we’d be happy to put you in touch with an independent licensed introducer who can provide you with more information about our products and how we support our 8,000+ clients worldwide.
We value all feedback and remain committed to transparency, continuous improvement, and delivering high-quality service. If you have any specific concerns or would like to learn more about Providence, please don’t hesitate to contact us through our official website.
We appreciate your openness and hope to have the opportunity to earn your trust in the future.
Regards,
Providence Life
Total scam
Started the Providence compass saving plan in 2018 as an expat. Fortunately stopped to pay any more funds into this"growing plan". The money is locked until another 8 years or something until I can get it back without deduction. (Maybe, hopefully, let's see) They promised to create some +5% annually. The performance within 7 years is actually -15%. So, they didn't even manage to cover any inflation. By far the worst investment I've ever made. Absolute scam.
Update: Providence just started to deduct an annual "administration fee" of approx. 1600 EUR in addition to the monthly 40 EUR (considering a total investment of 13000 EUR). This "growing plan" just became even a bigger joke. No plan will actually generate 15% annually to cover these fees. They apparently calculate their "administration fee" according to the total amount that the client claimed to pay them quarterly over the years when the policy was signed. Regardless weather this amount has really been paid or not. So, if you lose your job and can't (or don't want to) give them your money as stipulated in the contract anymore, they gradually take everything you already gave them. I just signed the surrender form since the "administration fee" will get even higher in the future I assume. Got 1000 EUR back, everything else is lost. My advise: STAY AWAY from these criminals
13 mai 2025
Avis spontané
Réponse de Providence
We value your feedback and are committed to addressing your concerns. Should you wish for us to conduct a thorough investigation, please do not hesitate to contact us at complaints@providence.life. We are committed to resolving your issues and are prepared to offer further assistance.
Best regards,
Providence Life
Highest prices youll find on the market…
Highest prices youll find on the market with very little to show for it. Stay away
2 mai 2025
Avis spontané
Réponse de Providence
We value your feedback and are committed to addressing your concerns. Should you wish for us to conduct a thorough investigation, please do not hesitate to contact us at complaints@providence.life. We are committed to resolving your issues and are prepared to offer further assistance.
Best regards,
Providence Life
Providence + de Vere dissastrous duo
Providence + de Vere
It is clear to me that you are not responsible for the financial disaster caused by the investments suggested by de Vere. Interestingly, de Vere ensures that its advisors rotate so frequently (in my case, four in five years) that, in the end, they claim they are not responsible either because someone else sold those structured notes. In short, no one ever takes responsibility.
It is also clear to me that you charge commissions entirely disconnected from the client’s performance, which essentially results in completely misaligned interests between both parties. While I have lost USD 19K on a single structured note (including accumulated inflation), you have collected over USD 6K in commissions and fees. But in this, you are correct—this is what the contract states, so I am the first one responsible for subjecting myself to such an absurd service. Here, I am simply recommending to all readers that they do not make the same mistake I did and always seek financial advisors and institutions whose commissions are aligned with their performance as clients. Clearly, you do not care whether a client loses money, as you always win. My mistake, as I said. Your abuse.
Lastly, it would be helpful if you could explain why, once the structured note matures, you hold your clients’ funds hostage for an additional three weeks just to process a transfer that should take mere hours or, at most, a couple of days. In fact, you don’t even respond to your financial advisors’ calls or emails, to the extent that the client ends up having to chase after you. As a result, your commissions become even more offensive.
So, dear readers, always steer clear of de Vere and always steer clear of Providence. Find people who make money—plenty of it—always alongside you, and who treat you as you deserve.
5 mars 2025
Avis spontané
Réponse de Providence
Dear Mr. De Swann, thank you for your follow up post after your original post in February. You can send an email with your concerns to our complaints mailbox, complaints@providence.life, we will ensure a full investigation and response to what you have raised. Best regards, Providence Life
Thiefs
Thiefs, lies, mainupution and pray on younger investers with limited knowledge! avoid! Cost me thousands and deserve 0 stars!
18 juillet 2024
Avis spontané
Réponse de Providence
Dear Ollie Curran, thank you for post. You can send an email with your concerns to our complaints mailbox, complaints@providence.life, we will ensure a full investigation and response to what you have raised. Best regards, Providence Life
un absolute scam!
un absolute scam!! DO NOT TRUST YOUR MONEY WITH THEM! You just end up paying fees upon fees and more fees and then in the end you get negative growth with your "investment" and if you try to stop it they take more than 70% of your own money. Takes them WEEKS if not MONTHS to respond to any email or question and are very unhelpful. DO NOT TRUST THIS COMPANY OR ANY COMPANY THAT WORKS WITH THEM!!
18 février 2025
Avis spontané
Réponse de Providence
Dear Mr. Weltz,
We would like to extend our sincere apologies for any unsatisfactory customer service experience you may have had, particularly regarding our response times.
Concerning investment growth, as outlined in your policy’s terms and conditions, Providence does not have operational controls that govern a policyholder’s buying/selling decisions relating to underlying investments. Furthermore, Providence bears no legal responsibility for the performance of underlying funds/investments selected by the policyholder.
Regarding the fees and charges associated with your policy, please be advised that our policies are managed strictly in accordance with the applicable product terms and conditions.
We are in the process of reviewing and addressing any outstanding queries that we may have received in our mailboxes from your registered email address. We appreciate your patience as we work to resolve these matters promptly.
Thank you for your understanding.
Best regards,
Providence Life
Not a Good Option Unless You Are Rich
I worked with Providence in 2022-2023. As an expat living abroad, I wanted to start building a pension to secure my future. Providence was recommended by one of my former employers, who, as I later realized, were not particularly reliable for various reasons. At the time, I was 25 and more trusting than I am now.
I began with a €300 premium per month, but the adviser often hinted that increasing the premium would be better. Unfortunately, I couldn’t afford to do so, as I was just starting my career and needed money for other priorities. I also made the mistake of not thoroughly checking the cancellation policy.
When I changed jobs in early 2023 and could no longer pay the premiums, the company strongly encouraged me to find a way to continue until I had contributed €10,000 to freeze the plan. This, they claimed, would establish a "safe" base to resume the plan in the future. I decided not to proceed, and as a result, I lost all the money I had already invested.
In my opinion, Providence might be a good choice if you’re financially secure and can easily afford €300 or more per month without worrying. However, for those with tighter budgets or less financial flexibility, I would advise careful consideration before committing. Unfortunately, based on my experience, I cannot recommend the company.
29 février 2024
Avis spontané
Réponse de Providence
Thank you for sharing your detailed feedback about your experience with Providence. We recommend if you may get in touch with the financial advisor to understand the policy terms and conditions.
Dubious security
Dubious security. Asked to provide credit card information by email. When pointing out that it is not secure and asked if they have a secure alternative, the answer was that I can attach the info with a password protected ZIP. Stay away from this company.
25 octobre 2024
Avis spontané
Réponse de Providence
Thank you for taking your time to leave your feedback Mr. John. We are unable to find any Providence contract under your name.
Can we please request that, if you have a contract with us, that you write (referring to Trustpilot complaint) to admin@providence.life. At which point, we will address any concerns you may have at the earliest.
No answer to basic emails???…
No answer to basic a email communication,failure to release my funds when requestedand instructed to do so a month now and nothing??
8 septembre 2024
Avis spontané
Réponse de Providence
We understand the importance of your feedback and are committed to addressing your concerns. Upon reviewing your profile, it is uncertain whether we have received a formal complaint from you. Should you wish for us to conduct a thorough investigation, please do not hesitate to contact us at complaints@providence.life. We are committed to resolving your issues and are prepared to offer further assistance.
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