Pulltheplugpatches Avis 

Réponse de Pulltheplugpatches

ll y a 3 jours

Hi Darren,

Your review omits several important details from our correspondence.

You placed order #154726 on 7 September and requested cancellation less than 20 hours later because reviews you had read online made you concerned about shipping and sizing. You had not received the garment or identified any issue with the product itself.

When you contacted us, your order had already been packed and was ready for processing. We advised you of the published 20% cancellation fee and asked you to confirm whether you wished to proceed. An allowance of up to seven days for processing or dispatch is a maximum timeframe, not a promise that orders will remain unprocessed for seven days.

You then replied:

“Don't cancel it. Just ship it.”

You also acknowledged that you had not read the cancellation terms and said you would take your chances with the sizing. Marni subsequently processed the order and asked whether you had checked your measurements against the size guide.

**Your order was not cancelled, and no cancellation fee was charged. You withdrew the cancellation request and instructed us to proceed with fulfilment.**

We provide actual garment measurements on our product pages so customers can assess sizing before purchasing. We also make our cancellation terms available before checkout. We cannot hold already-processed orders indefinitely because a customer decides to research third-party reviews after placing an order.

We respect your decision about whether to purchase from us again, but the account presented in this review does not accurately reflect what actually occurred.

Pull The Plug Patches

Réponse de Pulltheplugpatches

ll y a 3 jours

Thank you for the kind words! 🤘

There are no stupid questions, and we’re always happy to help when something needs clarification. We know that navigating a website and ordering internationally can be more challenging when English isn’t your first language.

We really appreciate your support and are glad our team could make the experience easier for you.

Pull The Plug Patches

Réponse de Pulltheplugpatches

ll y a 3 jours

Hi Curt,

Your review omits important context from the correspondence between us and misrepresents why your original review was moderated.

You purchased the Death Symbolic longsleeve as a preorder. The estimated shipping timeframe was disclosed and acknowledged at checkout, and we explained that preorder estimates are not guaranteed delivery deadlines. You are entitled to be dissatisfied with the wait or to consider the shirt overpriced. Those are your opinions, and we do not object to genuine criticism.

However, your original product review concerned the preorder delay and your customer-service dispute rather than providing substantive feedback about the garment. It was not rejected simply because it was negative. We explained this to you at the time.

The subsequent correspondence also included conduct that you have omitted from your account. You referred to our staff as “pathetic weasels” and “wank stains,” described our published cancellation terms as “bullshit hidden fees,” and repeatedly accused us of lying. We responded to the order issues and made clear that personal abuse was unacceptable.

We also explicitly addressed the fact that you chose to communicate with us using an email address containing Nazi terminology. Whatever your intention in choosing that address, we considered it inappropriate in the context of the abusive correspondence we were receiving. We did not claim that the address, by itself, established any criminal offence or particular political affiliation.

After you continued sending abusive messages, we instructed you not to contact us again. We advised that any further unwanted, abusive or harassing communications would be preserved and **may be referred to the appropriate Australian authorities for assessment**. That was a warning concerning continued conduct, not a threat of violence or an attempt to prevent you from making a legitimate consumer complaint. We also expressly invited you to take the matter to Fair Trading and stated that we would provide the complete order history, accepted policies and correspondence for review.

We publish genuine negative product criticism. We do not accept personal abuse, and we do not allow our product-review system to be used as a second venue for relitigating customer-service disputes.

You are free to express your opinion about the product, price and wait. However, describing our moderation decision as a refusal to publish negative reviews, while omitting your own abusive correspondence and the nature of the warning you received, does not provide an accurate account of what occurred.

The matter has been closed, and we will not engage in further correspondence with you.

Pull The Plug Patches

Réponse de Pulltheplugpatches

ll y a 3 jours

Hi Josh,

Your review does not accurately reflect the correspondence concerning order #144902.

Your order contained a preorder item. When you contacted us on 30 July requesting assistance with a refund, we actually replied six minutes later, advising that the preorder was expected to arrive at our warehouse early the following week and explaining the applicable cancellation terms.

On 10 August, you emailed again requesting your money back. We processed the refund and confirmed this to you within minutes, advising that the payment provider could take 24–48 hours to release the funds.

The claim that you received “random silence” is therefore not accurate. Your emails were answered, the status of the preorder was explained, and your refund was processed when you confirmed that you wanted your money back.

We understand that waiting for a preorder can be frustrating. However, these products are custom-manufactured in limited runs, and the estimated shipping timeframes are disclosed before purchase. A preorder taking longer than expected is not evidence that a business is a scam.

You are entitled to be disappointed with the wait, but describing Pull The Plug as a scam while omitting the prompt responses and the refund you received gives prospective customers a misleading account of what actually occurred.

Pull The Plug Patches

Réponse de Pulltheplugpatches

ll y a 3 jours

Thank you for the fantastic review! 🤘

It was a pleasure meeting you in person, and we’re stoked to hear you’re enjoying the hoodie. Creating unique, premium merch that fans genuinely love is exactly what we’re here for.

We really appreciate the support and the kind words. Enjoy the new gear!

Pull The Plug Patches

Réponse de Pulltheplugpatches

ll y a 3 jours

Hi MJ,

A preorder is not the same as purchasing a ready-to-ship item from a warehouse shelf.

Our preorder products are custom-manufactured in limited quantities, and the estimated shipping timeframes are clearly disclosed before purchase. Those estimates are not guaranteed delivery deadlines. Manufacturing, international freight and customs can all affect when the finished products become available for dispatch.

The fact that 20 days have passed since an order was placed does not, by itself, establish that anything has gone wrong. Nor does it automatically entitle a customer to a discount or refund simply because they are unhappy with the wait.

We also do not agree with your characterisation of our customer service. Explaining the preorder terms a customer accepted is not “passive aggressive,” and asking customers to respect those terms is not suggesting that they are the problem.

We produce premium, limited-edition merchandise rather than generic mass-produced stock. That process takes time, and we are transparent about it before customers place their orders.

You are entitled to prefer faster, ready-to-ship merchandise. But calling our business “bush league” because a preorder has not dispatched within 20 days ignores the nature of the product and the terms under which it was purchased.

Pull The Plug Patches