Puredrive Energy Ltd Avis 

My Puredrive App was not functioning correctly. Charlie explained clearly how we would resolve this and after showing great patience got my information transferred onto a new App , which was a concern of mine to lose my history.
Many thanks.

Charlie was very helpful in moving my account across to the Duracell app.

I have contacted the support team via email having lost connectivity with my equipment. I explained the issue and Jack McMullen responded within few ours with the technical guidance and got my system working again within minutes.

This company are horrendous. I do not know how they haven't been shut down by trading standards. Products are made in China but advertised as made in the UK.
My data is not accurate on the app.
This company should not be trading.

I had a battery that wasn't posible to sell back to the grid when the battery was full
But when Puredrive became a Duracell licensee Will upgraded me from the Puredrive app to the Duracell app which allowed me to sell back to the grid when the price was higher. So far this month the Electricity company owes me £17.00
I'm really pleased with Puredrive as they have looked after legacy customers and I suggest that if you have a Puredrive battery to see if you can be converted to the Duracell app

After a short communication hiccup on my part Jack McMullen contacted me and rapidly sorted the problem out with my non-functioning app. Friendly and competent. Thanks also to the Software Team.

I had an excellent experience with Charlie from Puredrive to get me set up on the new Duracell app, i can't fault the support provided and he made sure that i was supported ever step of the way. Would 100% recommend

Couldn’t wish for better service from Puredrive, Charlie has been most helpful. Put my mind at rest with his sound advice. Well done Charlie. Very satisfied customer.

My 3rd round of technical support from PureDrive, where others and all the standards on-line AI, YouTube films and bots failed, to sort out the problems with storage batteries, tech support by Charlie Shakespeare, took a few rounds, but got there.

Update 18 Apr 2026.
Thanks to Duracell who have moved me over to their app from the Puredrive version. Seems to work well and scheduled charge happened to plan.

I bought a solar panel and puredrive battery system from so energy. I wish I hadn't as the app which is meant to control the system is very basic and now the scheduled charge timer for the battery doesn't work at all. Despite numerous emails requesting help, nobody is responding. Abysmal customer service and at a time when the country needs us to be able to schedule charges to use excess generation.

Customer service appears to have disappeared. Tried multiple times through email, phone calls, to speak with someone or get a reply. No response. Even the phone just asks to leave a message. The app hasn't worked properly since the clocks have gone forward. Schedule charging is an hour out. The monitor readings are completely wrong. Multiple people on the Puredrive owner forum having the same issue and no one can get a reply. Doesn't install much confidence knowing that I have another 10+ years with this battery.
*Update*
Since leaving this review I had since been moved onto the new Duracell app which appears to be working correctly and aware other customers have also been moved. I haven't needed to call customer service since so not sure if you can get an answer yet, but it was explained that they were going through some adjustments with customer service, so hopefully it has improved. Email communication speed has improved with Charlie Shakespeare quick to reply and very helpful.

My 10kw battery stopped working early February 2026. It's now early April and issues still not fixed despite two long site visits.
I find trying to talk to anyone at Pur Drive virtually impossible. My calls are not returned and emails ignored.
After many weeks of not working the battery will accept a charge from my solar panels but not from the grid. I am unable to schedule a cheap rate, overnight charge as the schedule page keeps wiping out my timings!
Absolute pain. Have left your messages today and an email but no response.
Awful customer service.

What’s happened to customer service? Where’s Marc? Historically really good but this time absolute rubbish. Emailed 3 times, spoke to a hopeless bot, called twice. Left a couple of messages.signed up to Dura-I, no help, read FAQ’s to help solve it. Nothing. Come on, sort it out.

06/08/2026
Still,Still waiting for them to contact and sort out removal and refund as promised.
Just another lie i think .
It has now been long enough to go to the ombudsman without a deadlock letter.
04/08/2026
Still,Still waiting for them to sort out removal and refund as promised.
25/07/2026
Still waiting for them to sort out removal and refund as promised.

20/07/2026
This company is doing everything they can to avoid dealing with my problem with the system.

18/07/2026
When the signal doesn't get to their server or your system is offline,the app doesn't tell you there's anything wrong,it just keeps giving you the last readings.Also it will not charge. Why is the control of the system totally app/cloud based . No manual controls. They have dummed down the info on the app to make it hard to prove the mess ups.

17/07/2026
I was told they would be in touch today ,
NO CONTACT!!!
16/07/2026
Batteries failed to charge again ,system is useless.
Still waiting for removal and refund ,This company are liers ,it doesn't take that long to sort this removal out. It has been almost two weeks since they offered to remove and refund.
Mark Millar CEO
14/07/2026
I have turned on the system as I would have had the new system fitted by now. The company are now being spiteful and won't remove the system yet they have locked me out from using the system deliberately.Either that or it's messed up yet again?
They are blaming the installer and must be arguing with them about the refund ,when it was puredrive that put out the security compromised software which caused the issue!! What a company !!!
18/07/2026
Fourteen days ago the company offered to remove system and refund ,they said they would confirm "tomorrow" It appears that in the last fourteen days there has been no tomorrows or they are just liers?10/07/2026
The company have told me that they will remove system and refund,Will not confirm the refund amount and now have gone radio silent ,Are just pretending to keep me quiet . It does not take that long to make the arrangements.They are just pulling my chain. Have provided an incomplete and heavily redacted data subject access request( even redacted my email address which is incompetence),they think they are above the law . I will be taking this all the way. Bullying the customer .

04/07/2026:
Company think they can ignore the security issue and it will go away. They are now ignoring me. INVERTER BLUETOOTH IS SECURITY COMPROMISED.

03/7/2026
JUST TO BE CLEAR THE SECURITY OF THE INVERTER IS COMPROMISED AND THEY REFUSE TO DO ANYTHING ABOUT IT.IF YOU WANT YOUR NEIGHBOURS TO BE ABLE TO ACCESS YOUR USAGE DATA AND SABOTAGE YOUR SCHEDULES THEN BUY THIS SYSTEM.
01/07/2026
I am now the proud owner of an £8500 brick.purdrive energy will not allow me local access to my system .Therefore I DO NOT HAVE A FUNCTIONAL SYSTEM FOR ABOUT A WEEK AND THEY REFUSE TO FIX IT . BEWARE ONLY BUY THIS SYSTEM IF YOU WANT TO LOOSE YOUR MONEY.
30/06/2026:
THEY HAVE SUCCEEDED IN MAKING THIS THE WORST SYSTEM ON THE MARKET.
25/06/2026
Arrogant company offered a fix ,nothing appeared,offered a removal. But then said no they are not going to remove. Sale of goods act.
18/06/26
*******DANGER ! DUE TO A RECENT UPDATE OF THE APP ,ANYONE WITHIN BLUTOOTH RANGE CAN ACCESS THE INVERTER AND YOUR PERSONAL DATA ,ALSO THEY CAN ALTER YOUR SCHEDULES AND THIS COMPANY IS NOT BOTHERED*******
23/06/2026
SUSTEM HAS FAILED TO CHARGE YET AGAIN . FOR A BATTERY SYSTEM TO VIABLE YOU NEED TO BE ABLE TO CHARGE IT!
24/06/2026 COMPANY IS HAVING TROUBLE MAKING THE SYSTEM WORK CORRECTLY.
30/03/26 :DIDN'T CHARGE AT ALL OVERNIGHT,SAME SCHEDULE JUST NOT CHARGING THIS IS A REPEAT ERROR! DAYS AFTER THEY TELL ME THERE IS NOTHING WRONG WITH SYSTEM!!
05/04/2026.
Has not started the scheduled charge yet again ,Friday it did not start the charge on time also.
07/04/2026:The system has decided to ignore the charging schedule.
12/03/2026:System has gone haywire today,won't charge , won't connect to the app ,still showing the readings for 10am this morning
14/03/2026: STILL IGNORING MY EMAILS!
WOULD YOU WANT TO SPEND THOUSANDS ON A SYSTEM ONLY TO FIND THE COMPANY IGNORE YOUR EMAILS?
They control the system remote yet they don't work weekends so when it has an issue there is no help Friday night, Saturday night or Sunday night(Also Monday if it is bank holiday)
04/06/2026:failed to charge.
05/5/2026:Did not start charging.
WARNING
*CANNOT CHARGE CAR WITHOUT CHARGING HOUSE BATTERIES,BUT HOUSE BATTERIES NOT STARTING CHARGE WHEN YOU SET A SCHEDULE*
NO WIN SITUATION WHEN COMPANY CANNOT SORT OUT ISSUES WITH SYSTEM.
07/06/2026: failed to start charging on schedule.
08/06/26:failed to charge on schedule.
13/06/26:not charge to schedule.
16/06/26:Failed to start charging.

Received excellent service from Tyla.
I had an issue with my batteries not charging to 100% after new firmware was installed on my Solis inverter. Tyla emailed Solis, the settings were changed and everything was sorted. Thank you.

Solar NRG Newtownards installed 2 new Puredrive storage batteries for me November 2022. They worked until September 2025 and then one stopped and died completely. Should be 5 years warranty, I have phoned numerous times to no avail. Very disappointed with Puredrive and NRG. Still no resolution to date.

We worked with Puredrive to create some videos for this business. The whole team there were nothing short of fantastic. They all clearly love what they do and are passionate about it. This shines through in the finished video content we made for them. Their dedication to excellent customer service and high quality products makes them nothing short of outstanding. Highly recommended.

Recently had a visit from puredrive. Brandon, the lad who visited, was very polite and helpful with explaining in detail everything I didn’t quite understand. Job was done to its best standard and I’m very happy with the professionalism and how quick the issue was resolved.

Katie organised a service call for today to deal with a battery issue. Brandon and Harry knew exactly what they were doing and sorted out the issue very quickly, including replacing a dead battery. They were both very polite and professional. They also pandered to my nosey nature about all things technical and were happy to explain what the issue was and how they fixed it.

Spoke to tyla regarding a issue and got it resolved in a timely and efficient manor, excellent customer service as always.