Puredrive Energy Ltd Avis 

Great support from Marc when I couldn't get the app to work. Turned out it was operator error on my part, but he was very patient and helpful. Many thanks

Brilliant, efficient, professional and friendly support from Tyla who came out on a visit to check my Puredrive Battery Unit which had stopped working. Fault was identified as a blown fuse which he promptly sourced and replaced. Also followed up with the Puredrive software team to get my usage app working properly again.

Spoke to Jake today regarding how to interact my Puredrive 5KW hybrid battery with Octopus Intelligent Go tariff. He was helpful with some great advice for my situation.
Great being able to talk to a knowledgeable person on the phone rather than some bot.

Communicating with Beth made it easier to get a quick response to try and fix the issues we had. The two lads who came out to check the batteries were polite and knowledgeable. Even though the batteries were not the problem Beth continued to try and help by communicating with Solis to try and rectify the problem with the inverter. Customer services gets 5 stars from us.

I contacted PureDrive because of a repeated over voltage error message on my 2 x PureDrive dc 5kwhr batteries. Katie dealt with my issue in a very knowledgeable way and she undertook a number of diagnostic checks online. She has a very professional approach and I knew straight away that I was in good hands. My case was referred to the technicians team who examined my inverter data online. A decision was made for a home visit and an appointment made straight away for a date two weeks ahead. I was reassured that there were no safely issues with high voltage as the batteries were shutting down for a period as is required. Ben and colleague arrived on the scheduled day having rung earlier in the day. After some checks, they decided to replace both batteries for new ones and undertake further checks back at base.

I am more than happy with the response I received from PureDrive, the professional way that they handled my case and the care of me as customer. So far the high voltage error messages have gone away which is great.

Many thanks to Katie and Ben plus colleague for your help with resolving my issue.

Regards David

Quick and efficient service from Ben and Tyla.

I have 3 Puredrive 5kW DC solar Batteries. Wanted to add another but the Puredrive stopped manufacturing since DURACELL took over & rebadged product. Jack Court at Puredrive pointed me to the replacement battery that is backward compatible with my original batteries, he also provide supplier details. I have ordered 2 which will be installed on the 12th June. Great service from Puredrive/Duracell.

Very quick responses, identified and resolved my problem remotely

Brilliant fast and friendly support from Jake at Duracell. I had some questions about my battery not charging as quickly as it should. Jake replied straightaway and made some changes to the configuration of my system which instantly made a huge difference. He also discussed other ways to make the most of my system always replying promptly. If only all customer service could be like this!

Our battery and app stopped functioning and with guidance from the tech team the issue couldn’t be solved remotely. Communicative and efficient engineers made a site visit, resolved the situation and the app was refreshed. The team, Ben, Tyler at HQ and their engineers were courteous and professional. It is so nice to ‘phone a helpline and speak to an individual rather than an answer machine.

I have a 10kWh PureDrive home battery installed by So Energy, and I’ve had it for around three years.

While the battery hardware itself has worked reliably—charging and discharging as expected—I’m genuinely surprised by the number of positive reviews here. In my experience, PureDrive has been the weakest link in my smart home energy setup.

First, there’s no integration between PureDrive and Intelligent Octopus Go. Despite what the PureDrive website claims about being able to “integrate with ALL available UK time-of-use tariffs,” this is misleading. What they actually mean is that you can manually schedule charging times from the grid—basic functionality at best.

Overall, the system is painfully limited. Aside from time-based charging schedules, there’s no other “smart” capability, nor is there any integration with third-party platforms like Home Assistant. It's a completely closed system.

The PureDrive app provides basic data: battery state of charge, solar generation, and grid usage. That’s it. The app refreshes slowly—every one to two minutes—and sometimes not at all, leaving you with outdated information for hours. When that happens, the only fix is to force-close and restart the app. It feels amateurish and unreliable.

Not long after installation, the app’s stats became permanently stuck. I had to call PureDrive to reset it remotely. A few months later, the same issue occurred and required an engineer visit. While it was eventually resolved, it’s still not great that it happened.

If you know what you are doing, you can access the controller board directly. It’s a BeagleBoard running VenusOS, but in my experience, it’s barely hanging in there! The interface CRAWLS, and when the battery heats up—after extended charging or discharging—the web interface often becomes inaccessible until the unit cools down. This is likely due to the absence of active cooling, and it also explains the slow or delayed updates in the PureDrive app.

There are also bizarre networking issues. The ethernet connection only works when plugged directly into a powerline adapter; it refuses to function through a switch. It’s so weird and I’ve never encountered anything like it before. Wi-Fi connectivity technically exists (you can find it in the web interface menus), but enabling it results in a brief connection before it drops completely. I suspect that’s why installers always use ethernet—they know the Wi-Fi feature is broken.

It’s hard not to feel like PureDrive cheaped out here. BeagleBoards are typically used for hobbyist or educational projects—not consumer-grade products.

I’ve contacted PureDrive support a couple of times to ask about smart features. As soon as you mention this, they stop responding! My guess is that, because I’m not a direct customer (the battery was supplied through So Energy), they’re simply not interested. Either that or they know there is just nothing to say on this topic!

Ultimately, it depends on what you need. The battery hardware itself has been fine, but if you're looking for advanced features or any kind of smart integration, I would strongly recommend looking elsewhere.

My puredrive app started malfunctioning at the end of March when the clocks changed. Despite promises that the tech staff were working on it I'm still without a functioning app.
This is very frustrating and I'm not even sure if I will be able to set charging times once the weather changes next week.

Professionalism of the support staff that dealt with my solar back up battery was exceptional.

All levels of customer support, in particular from Maja, Katie and Charlie proved that Puredrive are focussed on the customer, theres is not many organisations that deliver the CS experience as well as Puredrive.

Well done.

I recently had a problem with a Grid Over Voltage Alert causing my Inverter to shut down. I contacted Duracell to ask for help and they remotely changed some settings and resolved the issue. I liked the fact that I could get through to someone quickly on the phone and that they quickly addressed it and sent me an update once it was resolved. This is good service.

Great communication from Tyla, Ben and team. An engineer visit was scheduled without fuss and all issues resolved. Many thanks 👍

Battery performs seamlessly and the app gives clear and concise data and control
When I have had an issue Tyla from the support team sorted out my issue. Overall excellent service

Recently had issues with our Puredrive Batteries losing maximum utilisation due to a grid power cut and underground cable failure. Tyla, the customer service advisor and Pavel, the onsite engineer, were brilliant. Initially liaising with Solis to investigate our Inverter, then warranty swapped one of our 5KW units.

Excellent customer service from Ben, who made integration of my battery with my energy tariff, for the technological idiot that I am, a doddle. Thanks Ben and PureDrive, an outstanding job!

I have 3 batteries from puredrive and worked for a year. Since then nothing but trouble since Christmas. 4- 5 months now my sistem is not charging via grid on their app and they keep stalling with excuses. Manager "Beth" promised compensation then negated on that. On daily basis I am calling them and they try something else and liase with inverter people but no joy. They say "short of staff" but how is it customers problem. I paid my money but can't get the service I am supposed to. I AM DISSAPOINTED BEYOND BELIEF.

On time and very polite technician that sorted the issue.