Puredrive Energy Ltd Avis 

Excellent customer relations/after installation service. There were problems but these were addressed speedily, usually the same day. This is particularly important for novices in this field - and it was reassuring and helpful to know that someone (Alice) was on the case. There seems to be some crossover between Puredrive and Solis and we await a final review once the BatterySystem/PV panels/Octopus Tariff etc have all been up and running long enough to assess thoroughly. Plus - there are hours of entertainment - following the arrows depicting the ever changing energy flow!
Installed Nov 2023. Reviewed March 2024.

Fantastic products and superb support including tech queries.

I had a query about how to charge my PureStorage batteries over night using the cheaper Octopus Flux rate. I had quick responses to my emails with clear instructions, and when that didn't work they reached out directly to Solis to resolve the problem.

Excellent company who actually have real people you can talk to, something unusual these days.

I have a Puredrive EV charger, batteries and Solis inverter. Installed last October and the batteries have been getting charged and controlled very well from the grid or from solar panels. Got new car, plug in hybrid early February and to date have still not been able to use the very expensive Puredrive EV charger using the Puredrive Charger App or the PureDrive App or by using RFID key. Myself and my installation company have been in contact with the help several occasions, but still not working. Last week helps desk didn't even answer any calls from myself or my install company. Very very disappointed. Continue to charge car using the 3pin plug charging cable that came with the car, connected to socket in garage. Close to sending it back and requesting refund for product that just doesn't work.

Every effort has been made to go above and beyond by Puredrive but mostly by Alice Shea. Very helpful and quick too respond. Thanks

Had a Puredrive battery system installed in September along with a Solis inverter. The team at Puredrive have been fantastic with solving a couple of issues that I’ve had as a customer. The batteries look fantastic and the customer service has been equal to the product. Really recommend the product and the team that stands behind it.

Will has been very helpful and knowledgeable to myself on many occasions. Very polite and professional. Thanks again. Steven

Professional, efficient and friendly. We got a visit in evening, but they did ring earlier to check late arrival ok (we live in remote area). Recognized problem quickly and sorted it.

Alice was really helpful and customer service was greatly appreciated.

Very happy, I was unsure about the charging of my battery from solar panels but after contacing Puredrive Ollie explained the screenshots I sent him and explained to me clearly how it works.
Thanks.

Guys turned up on time as agreed !

They quickly identified the issue & had parts with them & carried out the work with enthusiasm & we had a laugh which makes a change these day :}

I had an issue with my PV system in that it didn’t seem to be charging my batteries. I knew from previous experience that PureDrive were excellent with troubleshooting and responsive so I went to them for resolution. Alice from PureDrive emailed me immediately and then got back to me informing me it was a firmware update required with my inverter (nothing to do with PureDrive) but they handled everything for me. Thanks so much to Alice and the team.

My contact Georgii has kept me advised of progress throughout the issue I experienced. This has now been resolved satisfactorily.

Puredrive efficiency
I was very impressed with the fact I was able to speak to someone on my first attempt at calling them.
Beth was very polite, efficient and processed the problem in the same day.
My particular problem had been ongoing for over a year with the company who had installed the batteries and I wasn’t getting anywhere with them.
Puredrive dealt with it immediately.
Congratulations

Excellent on site visit to update the battery firmware. Good communications and friendly competent staff. Many thanks.

Very quick response from customer service team to a general enquiry I had. Response to my request for app login was granted within one day.

Jack Court was extremely useful, really knows his stuff with the minefield of 3-phase power / Solar Inverters / Battery storage. Looking forward to working with Jack and his colleagues going forwards.

Fantastic Customer service from Alice! Very knowledgable and extremely helpful! Thank you.

Post installation, our new solar system stopped working followed by our installer ceasing to trade. All these issues were totally outside Puredrives control and nothing to do with them. Puredrive Customer Services site coordinator Georgii organised a visit by their engineer Brad, to check out the Puredrive battery. Brad was also on site when a new inverter was fitted, problem solved. We've experienced an exceptional level of service in difficult circumstances organised by Georgii. I can't thank the Puredrive team enough, they've been absolutely first class.

As always, the response was speedy. Alice from PureDrive took my question about power discharge setting within the battery and took the time and effort to analyse my specific settings. She then provided clear advice and guidance on how to change setting to appropriate values. This has worked really well and I am very happy with the results. All in all, a high level and quality of service.