PureTalk Avis 

My issues,(not many) have been handled by a superb customer service team, professionally and with a refreshing,polite and friendly attitude. So much so, as with representative Cheyenne, I didn't want to end the call. Great AMERICAN company!

The customer service team does a good job at troubleshooting with the customer, even if you are not buying a new phone from their company. My experience with them has always been pleasant as they are patient and kind with us dinosaurs.

I’ve been using them for several years. It was great at first but for over a year the connection is often only 1 of 4 bars. I often do more calls via WiFi (via my phones ability to make WiFi calls) then PureTalk to make calls. The only thing keeping me from leaving is how much I dislike AT&T & Verizon’s service/politics. If I could get better coverage I would give them 4 or 5 stars. I live in a pretty big metro area so lack of coverage does not make sense to me. AT&T was ALWAYS a solid 4 or 5 stars.

They don't answer the phone. Consistently. Never.

WTF is it with all these good reviews? It seems like anything you see online MUST be a lie conjured up by billionaire tech bros and AI.

It's a great company. You always speak with an American for service and the problem, if there is one, is solved. Also , they don't rob you with their prices. I just spoke with a lady. Forgot her name , but it starts with N. She was very helpful.

I was having trouble making phone calls from within my house. I called and was transferred to someone in the service department. He couldn’t immediately tell me what the problem was but said they would check for problems in the nearby towers. Someone actually called me back to report that the towers were Ok. The person had me check certain settings on my phone and helped me adjust them to allow the phone to use WiFi when needed. Everyone I spoke to was helpful and courteous. I hope this works because I really like the company and do not want to change providers. It was nice to be able to speak to a live person instead of AI!!

Operator was well trained so my experience was quick and successful

Writing on behalf of a friend of mine who I was helping with her phone. We had to setup an Apple Watch. This was one of the most pleasurable experiences I have had with a cell carrier in some time (I work in tech). We called Pure Talk, they picked up in 10seconds. The phone was answered by a REAL person. Not only that, they were friendly, pleasant, spoke perfect English and were able to help make the adjustment to her plan that we called to do so. A++ customer service experience.
The agent we spoke with was LaToy (hoping I spelled that correctly).

We just switched to Puretalk. The set up for my phone was quick and easy. The setup for my husband's phone took about 45 minutes BUT that was entirely my fault because I failed to do something of importance on his phone.
The representative that helped had the patience of a saint. She was pleasant and sweet during the whole debacle that I created. We will see on the signal soon. So far I am extremely pleased.

I spoke with Sherry today at PT who helped me out with an issue/request and she was so sweet and extremely knowledgeable. She asked just the right questions in order to understand what I needed and quickly came back with a resolution. I rarely have to call PT but when I have I don't wait but a couple of minutes if that and their customer service is always spot on as well as very friendly. I love their rates and the great service they always provide as I never am out of range and always have service!!

Jessica was very helpful in getting my new phone transferred.

Works fine if you can run it off your wifi, otherwise I can't even get an internet connection in the middle of town.

Called and within 10 minutes the switch to Pure Talk was done. Easy transfer, great service and a great price.

Chris at PureTalk was awesome. We added a new iPhone 17e and Chris was patient on working with the connection with Apple. Apple makes it a pain but Chris worked us through all the complications with providing the serial numbers on the iPhone which is not easy to read. My wife’s iPhone was ancient (XR) model 🤯 and an upgrade was needed.
I have PureTalk on my iPhone and it works well as I traveled across the USA.
THANKS CHRIS!

I was rushing to come here and say I was really happy with the customer service I just had.....bright, quick, concise, no attitude and very good english...but then I remember at least 8 agents were dumb, attitudinal, did not listen to me, arrogant, spoke very poor English and did not resolve in most cases. so now what is horrible is that pure talk did not even apologize for having such bad customer service reps......8!!!!!! only 1 good one in 6 years of service.

I joined Puretalk for the pricing about 3-4 years ago. I had no idea or much info on this company. Boy, was I in for a nice surprise! I was able to bring my phone and number to begin with. With the exception of one snag that was taken care of, I have received nothing but excellent CS and IT support. They are American owned and operated ( the Co was started by a veteran ) right out of Covington, GA and CS is also based there. They support veterans! They operate off of AT&T towers, so coverage is everywhere. I very seldom drop a call and if I do, I'm in a very rural area with a lot of trees. I have dropped calls with the big names also. I DARE you to compare plans, service but most of all PRICING. Puretalk will come out much cheaper and smelling like a rose each time. I have had service from many different companies over tha last 30+ years, some good, some not so good, but, again, for the pricing, my plan, CS and IT support, and the biggie, AMERICAN OWNED AND OPERATED RIGHT HERE IN THE U. S. A., is a WINNER everytime. Any problem I've had has ALWAYS been solved immediately. From where I sit, there is no reason not to switch to Puretalk USA.

Had an issue with my sim card or possibly phone. Tech support was able to quickly help me narrow it down to a bad sim card. Called customer service back and they were able to ship me a new one free of charge, minus the overnight fee I very willingly paid. All in time for the holiday weekend.

As a recent widow, I had the difficult task of changing our account to my name. Jasmine was kind and patient taking my information and said she wished she could give me a big hug. She is a treasure and deserves all the praise she can get.

Ok so my father has been trying all day to get an account with this company the reps that he has been given has been giving him the run around mind you he is elderly I tried to help but the bullcrap that is being asked is way to much now he is without any service I would not recommend poor customer service

Called PureTalk to update credit card info. Kayla was polite, helpful and efficient(a rarity these days, unfortunately)