Q-Park UK Avis 

Avoid - Essentially Thieves

Arrived ten minutes early to my booking at Shambles, York. The attendant reassured me that I would only be charged for the duration of my booking irrespective of arrival time.

Automatically billed for "overrun" and a refusal to refund.

The "overrun" charge is only vaguely mentioned *after* you arrive and NOT at the time of booking.

As a local, I'll just resume using other car parks since this outfit essentially steal your money.

4 weeks ago the roof of my Land Rover was hit by the entrance barrier when parking in Norwich Chantry Place. The operative on site tried to say it was as my fault! I contacted QGB Enquiries with photos of the damage as per Q Park’s website and was told “Centre Management” would be in touch. I am now being told that the Norwich car park is owned by the landlord and not Q Park. It is very clear I am getting the run around with Q Park hoping that at some point I will give up. Awful customer service and only action now left is to involve the Police.

Terrible company. I pre-booked and arrived 14 minutes early. I left 2 hours before I stated but was charged an excess fee. Contacted customer services and they basically told me to do one.

Visited the Talbot Street car park Nottingham on 30th September and 7th October at 7.00pm. The lady attendant was so helpful in sorting out our vip pre booking. Helped with finding a wide bay helped with me reversing in to the bay. Such politeness
And consideration. Please pass on my thanks.

QPARK I love ittititititi :) 5 STAR and a smile for u :)

*** Do not trust this company with your car, unless you are happy to repair it at your cost *** Aug 2024 car dented and cover in bird muck, Q-Park did not take responsibility for repairs. Sep 24 bonnet scratched in multiple places, this is the response: For us to accept liability it must be clear that the damage was sustained whilst a member of our team was driving your vehicle, and this is not the case in this situation. The scuff/scratch on your car is not consistent with block parking and therefore we are not able to accept liability.

On 13 September, I checked the Q-Park Kingston Eden walk website before arriving to park from 7:30–9:30 pm, and the price shown online did not mention that the car park closes at 8:30 pm. I entered around 8:00 pm, and an employee even walked past me but did not warn me that the car park was about to close.

Because my car was locked in overnight, I was forced to stay at a hotel at a cost of £140. The signage at the entrance only mentions the car park “closes overnight” but gives no clear timings.

The building itself is in poor condition – graffiti on the walls, lifts not working, and a generally dilapidated feel. Despite intending to park for just two hours, I was still charged £21.

I am requesting to pay only for the two hours I originally intended to park and a refund of the remaining amount, given the lack of clear communication about closing times and the extra costs this caused.

I stayed at Travelodge in Reading and was told that you can get 40% discount .

I get there, tried to book online and didn;t work and wouldn't accept the code.
i was told it will be ok as you can then speak to attendant and he can sort it.

When got there to collect the car, attendant said nothing he can do and have to pay full charge!
ended up having to pay £23!!!!

not a good customer service at all

I had a great experience parking at the Q park in park lane, particularly the great customer experience I had from Mr Heliodoro pimentel who working there. From the moment I entered the car park to the time I was leaving he looked after me. Highly recommended Q park in park lane.

poor customer service, not really willing to help or assist, tried to combine some multiple bookings or find a solution to avoid having to start sessions every time, didn't even mind the higher price due to multiple bookings, once asked about policies on cancellation and refunding they just stopped answering. Knowing how parking companies operate on PCNs these days I will definitely not risk it

Missed the early bird rate by 2 minutes and was charged nearly 3 x the price. Even the offer is expensive and tends to increase every couple of months, but to charge £26.50 for 8.5 hrs is ridiculous. I'll be using a different car park from now on

Initially parked overnight at Queensway Q-Park; security gate sensor was malfunctioning so had to wait 30 minutes for someone to come and manually open it.

Get to Gatwick Airport and Q-Park have somehow double-booked on my Reference Number. Have to wait another 20 mins (a process that normally takes 30 secs) whilst they set up a new booking.

Almost missed my flight because I unfortunately had to face this company at either end of the journey.

I’ve previously had further issues with them not opening their gates at the displayed time, causing me to be late for work.

Just a really bad Company that charges premium rates for terrible service and infrastructure.

I recently used the Q-Park at London Marble Arch. The car park itself was very secure and easy to access, which gave me confidence leaving my car there.

That said, a few things let the experience down. The toilets were not clean and lacked maintenance, and although the site was advertised as manned, the desk area was never staffed on the several occasions I passed.

I was also charged an extra £9.50 for arriving 29 minutes before my booked time. While I fully accept the policy, my overall stay was much shorter than the reserved period. I raised this with customer service, but the reply I received was a very standard, policy-based response, essentially a flat refusal without any room for discretion or goodwill. This was disappointing, as I had hoped for a more understanding approach.

Overall, Q-Park provides a secure and convenient parking option, but the facilities, visible staffing and flexibility in customer care need attention to justify the premium positioning.

Be aware they will charge you extra for arriving 15 minutes early, but make no allowance for leaving 1hr before time paid for.

Ken & Dave/David from the Baddow Road car park were both so helpful, they explained the discount scheme to me and showed me how to apply.
They were really friendly and approachable and made my first week in Chelmsford less stressful. Thank you.

I was broken into while parked at Q-Park Mayfair by a hooded man wearing a balaclava, I had some items stolen that luckily I was tracking and found them at a Q-Park Leicester Square ? Q-Parks response was pretty well “These Things Happen” end of … can’t say I could recommend using this company, shame they don’t have a no star to select.

I parked on Musgrove Hospital, Taunton this morning to accompany a friend to A and E. After getting out of my car I could not find my car key and began to panic (my anxiety level is very high just now for various reasons). I went to the Car Park Office for help, in quite a state, and immediately Debby, Tommy and Dan showed such understanding, and compassion and quickly reassured me that they would help me, which they did very efficiently. Tommy went to my car and manged to find the car key which had fallen and become trapped down the side of the driver seat but was difficult to see as it had fallen so far down. Meanwhile, Debby accompanied me back to the car and was so caring in understanding how I was feeling and very supportive. When I returned to the car park they even made sure I was OK with making the car park payment by using the machine in their office to pay. I am extremely thankful for all they did for me this morning and cannot praise them highly enough.
Thank you Debby, Tommy and Dan and my Kindest regards and best wishes to you all.

My wife has been in Musgrove park hospital for 3 months when she was first admitted and I was un sure about parking and the costs and it took a month the ward did not tell about concession weekly parking it was dan e an employee I can't thank him enough

Pre booked ahead of a concert
Arrived 3 minutes early after a 2 hour drive and charged premium

Just Three minutes …

No leeway
No buffer
No grace period
Early as well.
Took me 10 minutes to find a space.

Can’t say I’d ever
Use them again
NPC would be better next
Time!
Sorry ( not sorry)

Paid for parking on an offer for 6pm to 2am - Liverpool John Lewis. It was around £10.50 Unfortunately I was taken to hospital where I spent 9 days. I had to pay to get someone to come up and remove my car so that charges stopped accumulating.

As well as that my friend paid to remove car £25.00 to get out of barriers then I was charged a further £50.00 for overstay. So over £85 for 2 days.

I wrote to them really appealing to their better nature that could they help out or wave some charges or even look into it so just a gesture of good will (not working for 9 days really hit finances). And to see if I have been over charged which I think I have. Afraid no response. I guess they are happy just to take my money.

Would love to recommend them or be a returning customer (i was) but they probably prefer to have £85 now rather than £100 and more in future visits.