Twice now, I've found the guides/managers to be somewhat disengaged (doing their own thing??) and once (not this year) really disorganized. Hotels have been adequate but as these trips are not inex... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I came across Railtours when browsing on the Internet & found a holiday that sounded ideal for me. I rang the company up & spoke to a really helpful person, who answered my questions. The holiday in q... Voir plus
L'entreprise a répondu
The long journey to our excellently based hotel was expertly eased by Louise, our tour guide, who did a great job throughout our week. We thoroughly enjoyed travelling on all the varied methods of tr... Voir plus
L'entreprise a répondu
We are regular travellers with Railtrail. As always, excellent rail trips, hotel good. Fantastic scenery. Good service by the "baggage man" who couriered our suitases. Underwhelmed by the tour man... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Railtrail Tours Railtrail Tours is one of the UK’s leading specialists in escorted holidays by rail. Established in 1979, we have over 45 years of experience in crafting award-winning rail tours that combine comfort, scenery, and cultural discovery – all with the reassurance of an experienced Tour Manager throughout. Departing from your local railway station, our holidays take you on unforgettable journeys across the UK, Europe, and worldwide. From nostalgic steam adventures to luxurious rail cruises and scenic trips through the Highlands, Alps, or beyond, our tours are carefully designed for those who love the romance and relaxation of rail travel. We offer small group holidays with First Class rail travel, quality hand-picked hotels, and expertly planned itineraries. Our specialist Steam Railway Tours are especially popular with enthusiasts, offering rare locomotives, heritage lines, museum visits, and exclusive events that celebrate the golden age of steam. As a proudly family-run company, we take great pride in offering personal service, attention to detail, and a warm, welcoming experience from booking to boarding. Many of our customers return to travel with us again and again, which speaks volumes about the care we put into every tour. At Railtrail, we believe the journey should be just as memorable as the destination – and we look forward to welcoming you aboard soon.
Why Travel with Railtrail
Écrit par l'entreprise
- Award-Winning Holidays by Train in the UK, Europe & Worldwide
- Our Promise to You At Railtrail Tours, we believe the journey should be just as memorable as the destination. Since 1980, we have been creating award-winning escorted rail holidays that combine comfort, scenery, and discovery. Every Railtrail holiday is fully escorted by an experienced Tour Manager, giving you peace of mind from start to finish. We do include First Class rail travel where possible, carefully selected hotels, and itineraries that blend iconic railway journeys with fascinating excursions. Whether you dream of steam locomotives and heritage railways, a scenic cruise through the Highlands, or a grand European rail adventure, we take care of every detail so you can simply relax and enjoy the experience. As a family-run company, we pride ourselves on personal service and have built a loyal community of travellers, many of whom return year after year. With thousands of happy customers and excellent reviews, you can book with confidence knowing you’re in safe hands.
Book with Confidence – Our Railtrail Guarantee
Trusted since 1980, we promise every journey is fully protected and expertly escorted.
At Railtrail Tours, your peace of mind is our priority. Every holiday you book with us is financially protected, so you can travel with complete confidence. Our tours are fully escorted by experienced Tour Managers who are there to support you throughout your trip, ensuring that everything runs smoothly. We carefully select quality hotels, plan seamless rail connections, and create unique itineraries that blend unforgettable railway journeys with cultural highlights. As a family-run business, we take pride in personal service and attention to detail. Should the unexpected happen, our friendly UK-based team is here to put things right. That’s the Railtrail Guarantee.
Coordonnées de contact
21 The Smithfield Centre, ST13 5JW, Leek, Royaume-Uni
- 01538382323
- enquiry@railtrail.co.uk
- www.railtrail.co.uk
Award-Winning Escorted Rail Holidays
4,7
Excellent
300 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Railtrail Tours Ltd
Thank you for your wonderful five-star review. We’re delighted to hear that you really enjoyed your tour, and we look forward to welcoming you on another Railtrail holiday very soon.
Thank you,
The Railtrail Team.
Not the quality we expected
Sister booked this 'Picturesque Highland Seasons' tour and the booking process seemed efficient. We considered the tour ws expensive but was impressed by the good reviews. The first 2 days in Inverness was good. The 2 1/2 rail journey to Kyle of Lochaish was very scenic but Kyle was very disappointing, nothing there and the lunch at the Kyle Hotel (soup & sandwich) was nothing special. The Palace Hotel in Inverness was very good and the quality that we expected. The next 2 days, after Inverness, is what spoilt the whole experience for us. The journey by coach to Pt William took 3 1/2 hrs, travelling alongside Loch Ness, with a very brief 8 min stop in a very small lay-by for 'photography and monster spotting' - barely time to get the cameras out!! We could have stopped a little further along at a very nice scenic spot with facilities to have a coffee, snack etc. Our Tour Manager, Stephen, a very nice gentleman, was more interested in getting to Fort William quickly so that the female coach driver could get back to Inverness! Unfortunately Fort William looked rather run down with many shop fronts boarded up and nothing to do in our 3hr 'free time' until dinner. Our hotel, The Alexandra Hotel, was also run down and in poor repair. Our room smelt damp, the side of the bath had large chips out of panel and panel was falling off, mould in bathroom, carpet was threadbare, bedside lamp switch broken - generally a 2star hotel room. Not the quality hotel we expected RailTrail to book us into! Others on tour also had similar rooms and some were worse! Breakfast was ok but evening meal was not - we did consider going out for the second evening meal but not many choices in Fort William so had in hotel - second evening meal not as bad as first. We were disappointed that the Jacobite Steam Train was not running as that was part of our reason for booking this tour and RailTour did not advise us that it may not be running until after our booking was made. Last day started off with our tour manager taking off to train station without checking that all were present to follow him. We stayed back to help 2 females with their invalid mother in wheelchair get to the station - they hadn't realised that he had gone without them! At Glasgow our tour manager just took off without checking if all were off train and without giving us instructions/directions on how to get to the other train station, on the other side of city center, for us all to continue on our journey home. We had to continually ask people passing by and checking 'Maps' on our phones on how to get to this station.
We were visiting the UK from Australia and are in our 70's. After much travelling around the world, we have done a few 'organised tours' - it is easier for us. This second part of this tour would have to be the worst we have ever done - certainly not the quality we expected for the money paid and after reading your reviews. Will not be recommending.
19 juin 2026
Avis spontané
Réponse de Railtrail Tours Ltd
Thank you for your detailed feedback. We’re very sorry to hear that parts of your Picturesque Highland Seasons tour fell short of expectations, particularly the hotel standards, some aspects of the itinerary, and the support provided during your journey home.
We’re pleased you enjoyed Inverness and the scenic rail journeys, but fully understand your disappointment with the later part of the tour. Your comments are very important and will be shared with our team as part of our ongoing review of tour arrangements.
Kind regards,
The Railtrail Team
Varied holidays and great rail journeys.
Trips with Railtrail are always well thought out and varied.Have been on many trips with Tailtrail and enjoyed every one of them.
12 janvier 2026
Réponse de Railtrail Tours Ltd
Thank you for your lovely review.
We’re delighted to hear you’ve enjoyed so many tours with us and appreciate your kind comments about our varied itineraries and rail journeys.
We look forward to welcoming you again soon.
Kind regards,
The Railtrail Team
Germany and steam
Twice now, I've found the guides/managers to be somewhat disengaged (doing their own thing??) and once (not this year) really disorganized.
Hotels have been adequate but as these trips are not inexpensive, perhaps for a few pounds more, a better quality hotel could be found (for example, offering dinner at the hotel.)
Train excursions have been enjoyable of course.
27 juin 2026
Réponse de Railtrail Tours Ltd
Thank you for your feedback.
We’re pleased you enjoyed the train excursions, but we’re sorry to hear aspects of your experience didn’t meet expectations. Your comments regarding Tour Managers and hotel standards are important to us, and we’ll be sure to share them with the team as we continually review and improve our tours.
We do hope to welcome you again and provide a more consistent experience next time.
Kind regards,
The Railtrail Team
Réponse de Railtrail Tours Ltd
Thank you for your fantastic five-star review. We’re so pleased to hear that you continue to enjoy travelling with Railtrail, and we truly appreciate your continued support. We look forward to welcoming you on another holiday soon.
Thank you,
The Railtrail Team.
Our first tour with Railtrail but not our last
A great experience from booking through to arrival at our destination, (staying at Lanhydrock hotel and golf course), and actual tour of Cornwall's beautiful scenery and resorts. Our friendly tour manager was very knowledgeable, organised and professional,
providing us with a stress-free enjoyable holiday. We would highly recommend Railtrail and look forward to booking another holiday with them. This was our first organised tour but will not be our last.
7 mai 2026
Avis spontané
Réponse de Railtrail Tours Ltd
Thank you for your lovely review.
We’re so pleased you enjoyed your first Railtrail holiday and that everything ran smoothly from booking through to your time in Cornwall. It’s great to hear your Tour Manager made the experience even more special.
We really appreciate your recommendation and look forward to welcoming you again soon.
Kind regards,
The Railtrail Team
Well organised tours
Well organised tours that arrive in one simple document pack and follow the itinerary to the letter.
29 mai 2026
Réponse de Railtrail Tours Ltd
Thank you for your wonderful 5-star review.
We're delighted to hear that you found our tours well organised and easy to follow. Our team works hard to ensure every guest receives clear, comprehensive travel documentation and that each holiday runs smoothly according to the planned itinerary.
Thank you for choosing Railtrail Tours, and we look forward to welcoming you on another rail adventure soon.
Best wishes,
The Railtrail Tours Team
I've found the tours easy to book
I've found the tours easy to book either on line or by phone, the staff very helpful and the tours very very good.
5 mai 2026
Réponse de Railtrail Tours Ltd
Thank you for your wonderful 5-star review!
We’re delighted to hear that you found our tours easy to book, whether online or over the phone. It’s also great to know our team were helpful and that you’ve enjoyed the tours themselves — that’s exactly the experience we aim to deliver.
We can't wait to welcoming you on your holiday in December with Railtrail.
Many thanks
The Railtrail Team
Booking made over the phone
Booking made over the phone because I couldn't find where to add my wife to the Booking.
However, there appears to be no way to PAY online and after 5 days I am still waiting for an answer to my email enquiry as to the amount of Deposit required, and how to pay.
2 mai 2026
Réponse de Railtrail Tours Ltd
Thank you for your review and for booking with us.
We are sorry for all the frustrations that you are encountering at the moment and your feedback will be passed onto the team to resolve any outstanding matters regarding your email enquiry.
Thank you
The Railtrail Team
Looking forward to travelling to Switzerland with Railtours!
I came across Railtours when browsing on the Internet & found a holiday that sounded ideal for me. I rang the company up & spoke to a really helpful person, who answered my questions. The holiday in question, to Switzerland, only has a modest single supplement, which was a factor in me deciding to book (as well as the various trips included: trains, cable cars & a funicular)! Really looking forward to my holiday, with Railtours.
30 avril 2026
Réponse de Railtrail Tours Ltd
Thank you so much for your wonderful five‑star review.
We’re delighted to hear that you found the perfect holiday with us and that our team was able to answer all your questions and help you book with confidence. It’s great to know that the modest single supplement and the range of included experiences — from scenic train journeys to cable cars and funiculars — helped make Switzerland the right choice for you.
We’re thrilled you’re looking forward to your holiday and really appreciate you choosing Railtrail. We wish you a fantastic trip and hope it’s every bit as enjoyable as you’re expecting.
Thank you
The Railtrail Team
Booking by phone is easy and helpful…
Booking by phone is easy and helpful staff answer any queries to help you get the holiday you want. As always, it always helps that you get straight through to speak to an actual person.
7 mai 2026
Réponse de Railtrail Tours Ltd
Thank you very much for your lovely five‑star review.
We’re so pleased to hear that you found booking by phone easy and that our team was helpful in answering your questions. Being able to speak directly with a real person and get clear, friendly advice is something we pride ourselves on, so it’s great to know this made a difference to your booking experience.
Thank you for choosing Railtrail, and we look forward to helping you enjoy a wonderful holiday.
Réponse de Railtrail Tours Ltd
Thank you for taking the time to leave your review.
We’re delighted to hear that our team was pleasant and that the issue was resolved quickly. Providing friendly, efficient service is very important to us, so it’s great to know this came across during your experience.
Thank You
The Railtrail Team
i don't have any complaints till today…
i don't have any complaints till today morning, i did the tap as always but for any reason did not tap at the station, then came this lady her name is Lerna she is extremely rude, she told me that i did not tap at the station, she asked me to leave the train, this is the Xpress 6:50 am , so i have to leave the train at the transfer. Someone has to stop this kind a person's because we are not animals and i use this way to get to my job more relax and fast to avoid traffic. Please someone has to stop this. For the rest i have no complains.
23 avril 2026
Avis spontané
Réponse de Railtrail Tours Ltd
Thank you for taking the time to leave your review and for awarding us 5 stars — we’re really pleased to hear that your overall experience has been a positive one.
We’re very sorry to learn about your experience this morning. The situation you’ve described is clearly frustrating and not the level of service we expect our customers to receive. While we understand the importance of following ticketing procedures, this should always be handled in a polite and respectful manner.
Your comments regarding the interaction with the staff member have been noted, and we will ensure this is passed on to the relevant team for further review. Feedback like yours is important in helping us improve both our service and customer experience.
We do hope this was an isolated incident and that your future journeys return to the smooth and comfortable experience you’ve come to expect.
Kind regards,
The Railtrail Team
Réponse de Railtrail Tours Ltd
Thank you for your 5‑star review. We’re delighted to hear our team was extremely helpful and arranged your trip efficiently. Our Customer Care Advisors take great pride in offering personal, knowledgeable support, so it’s lovely to see that reflected in your experience. We look forward to welcoming you on your Railtrail holiday.
Many Thanks
The Railtrail Team
Have been extremely helpful on the…
Have been extremely helpful on the phone and arranged my requested trip efficiently
10 avril 2026
Réponse de Railtrail Tours Ltd
Thank you for your 5‑star review. We’re delighted to hear our team was extremely helpful on the phone and arranged your requested trip efficiently. Providing friendly, knowledgeable support and making the booking process as smooth as possible is always our aim. We hope you have a wonderful Railtrail holiday and look forward to welcoming you onboard.
Many Thanks
The Railtrail Team
Questionable
When I rang to make enquiries. Company Rep. was really helpful and made a provisional booking. She answered all my questions and had a pleasant manner.
Less helpful was the form sen to me after booking demanding my age and health status. Such questions would not be appropriate in a job application. Certainly not for a paying customer looking forwardvto a weekend in the west country. Everyone should have holiday insurance and that is all you need to know.
30 mars 2026
Réponse de Railtrail Tours Ltd
Thank you for taking the time to leave your review and for rating us four stars.
We’re very pleased to hear that our team member was helpful, answered your questions thoroughly, and made the booking process a positive experience — we’ll be sure to pass on your kind comments.
We do, however, understand and appreciate your feedback regarding the post‑booking form. The questions around age and general health can feel intrusive, and we’re sorry if this detracted from your excitement about the tour.
To provide some context, this information is requested solely to ensure our tours remain enjoyable and suitable for all participants. Age details are occasionally required for operational purposes, such as accommodation, rail requirements, or group logistics. Likewise, the health question is not intended to be intrusive but helps us ensure guests are comfortable with the pace and style of the tour, particularly for escorted group holidays where a reasonable level of mobility may be required. Full details on this are outlined in our tour descriptions:
https://www.railtrail.co.uk/tour-descriptions/
We completely agree that having appropriate holiday insurance is essential, and we appreciate you sharing your perspective — feedback like this helps us review how we explain these questions and how they are perceived.
Thank you again for choosing Railtrail, and we do hope you enjoy a wonderful weekend in the West Country.
Kind regards,
The Railtrail Tours Team
incredibly helpful in helping
Marie was incredibly helpful in helping to secure the exact requirements of my booking. Responses were really quick when I sent a query.
1 avril 2026
Réponse de Railtrail Tours Ltd
Thank you very much for your five‑star review.
We’re delighted to hear that Marie was incredibly helpful in securing the exact requirements for your booking and that her responses were prompt and reassuring throughout. Providing clear, efficient support is something we pride ourselves on, and it’s lovely to know this gave you confidence.
We look forward to welcoming you on your Railtrail holiday.
The Railtrail Team
This will be our second RailTrail tour
This will be our second RailTrail tour, and was booked by phone …..only took 5 minutes or so .
Marie found our previous details quickly, so didn’t need to ask loads of questions.
Any questions that we had, were answered quickly and fully .
23 mars 2026
Réponse de Railtrail Tours Ltd
Thank you so much for your lovely five‑star review.
We’re delighted to hear that booking your second Railtrail tour was such a smooth and straightforward experience. It’s great to know Marie was able to quickly find your details and answer all your questions clearly and efficiently — I’ll be sure to pass on your kind comments to her.
We really appreciate your continued support and look forward to welcoming you on your next Railtrail adventure.
The Railtrail Team
Afrer several moves found a very…
Afrer several moves found a very satisfactory conclusion with no extra cost to myself
16 mars 2026
Réponse de Railtrail Tours Ltd
Thank you for your kind feedback!
We’re glad we could resolve everything to your satisfaction, particularly after a number of changes. Ensuring our customers are well looked after is very important to us, so it’s great to know we achieved that for you.
We look forward to assisting you again in the future.
Kind regards,
The Railtrail Team
First time with Rail Trail
Very easy to book,Very well organised tour.Great guide, hotel in Wernigerode Very nice,rooms good lovely & clean plenty of choice for breakfast & dinner.Good crowd on the trip.
9 février 2026
Réponse de Railtrail Tours Ltd
Thank you for your lovely review and for choosing Railtrail for your first holiday with us.
We’re delighted to hear that you found the booking process straightforward and that everything ran smoothly throughout your tour. It’s especially great to know you enjoyed your time in Wernigerode — it’s a fantastic destination — and that the hotel, meals, and overall organisation met your expectations.
We’re also pleased that your Tour Manager and fellow travellers helped make the experience even more enjoyable.
We hope this is the first of many journeys with us, and we’d love to welcome you on board again soon.
Kind regards,
The Railtrail Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.